Originally Posted by KickAssCop
We are no ones to tell you anything. It is Amazon telling people like you something. We are affected because of behaviors like yours that will result in policies by resellers/vendors to stop offering free returns or having stupid policies like 5 dead pixels or no returns. I can't believe you feel entitled to go through 7 monitors after knowing it is a shoddy product and face no penalty for abusing a lax policy.
HUH, WHAT?! Are you suggesting that a company like Amazon, following a mass number of returns on a POS product that exhibits OBVIOUS faults, would think the solution to this is... "let's enrage our customers by removing our acclaimed and famous free returns policy rather than actually speaking to the manufacturer about this product we are stocking and consider removing it from our site unless they do something about the quality." Do you HONESTLY think that would make ANY sense WHATSOEVER... because it doesn't. Fortunately, they do the right thing 99% of the time and will review products if they get many returns on it (as happened with the XB270).
I am not talking about people taking advantage and returning perfectly acceptable monitors because there is a microscopic amount of bleed in one corner, but that accounts for a VERY small percentage of returns. I'm talking about countless monitors (in the case of the XB270/PG279) that are just junk, unfit for purpose and not worth their high price tag... horrendous bleed, stuck/dead pixels and dirt behind the screen. I went through 4 of them myself, so I know how awful they can be. You are NOT affected by my (or anyone's) ability to return this monitor for free... on the contrary, you would be far more seriously affected if we couldn't, given how that would take the pressure of the manufacturer's to step up their production quality and QC. Why do you think Acer have at least tried to do something with the XB271 and the new backlight assembly?? It does actually seem to have helped, albeit not in all cases, but they released that model very soon after the XB270, and I think it's pretty obvious they did so because of the mess that was the XB270. You will not find a single forum thread on any forum that doesn't have people up in arms about the issues with that and PG279Q.
When will people realise that the we, the CONSUMER, are in charge here?! You don't owe Amazon anything, you don't owe the monitor manufacturers anything. These are multi-million dollar companies because of US! They are selling a premium product at a premium price and that's why I expect to get... anything less, I will return it. Why would you bend over backwards and take anything less? WHY?? Makes no sense to me, none at all. 4 monitors, 7, 50... doesn't matter... they should stop selling it if it's clearly not up to standard.
Also, I fail to see how it's in any way a 'lax' policy... free returns has always been at the core of Amazon's business practice, and it's what has given me (and millions of others) the confidence to buy countless products from them over the years. There is no doubt they know this, so it's utterly beyond comprehension they would stop doing so... far more likely they'll just turn around to Acer and say "we will no longer stock your POS product, go away and improve it, then we'll talk."Edited by atomicus - 2/5/16 at 5:12am