Quote:That's a good deal and smart move
25% refund, beats 100% sitting on a monitor they can't resell used and possibly get shafted on with the manufacturer.
It's actually nice to see amazon come up with an alternative to questioning multiple returns, sending somewhat threatening emails, and closing peoples accounts. Of course they've gotten to a position of power where most people will praise their customer service and ignore the nasty side as if it doesn't exist.
They are definitely learning the hard way with enthusiasts in a market where people pay a premium for high quality and high quality control products, not "acceptable". Look at how many returns to amazon have came from people on this forum in this thread alone. I don't think acer is going to be the one to swap all those out and amazon for sure isn't looking to take a loss.