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Acer XB271HU- share your experience and show pics! - Page 567

post #5661 of 7841
I already bought an Accel VESA DP 1.2 2m DP cable before I even ordered the new monitor
The Green Beast
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The Green Beast
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post #5662 of 7841
Quote:
Originally Posted by RavageTheEarth View Post

Yeah I'm not too sure I'll be able to find one. Can't believe Acer won't replace the LCD. That is just ridiculous. You would think people would have options of repair if they crack their screens by accident. Some of us have children running around and mistakes do happen.

DO NOT CRACK YOUR SCREENS PEOPLE! You will be out of luck if you do.

Thats just **** policy .... Feels bad for ya..
post #5663 of 7841
Quote:
Originally Posted by Malinkadink View Post

Booted up my pc this morning and everything was all blurry/pixelated looking, it was like going back to 8 bit era, rebooted and it fixed itself. Not sure if it had something to do with the monitor or my GPU. Power cycling the monitor didn't seem to fix it. Strange stuff....
I had the same thing happen on my PG278Q... I am not sure if it is a G-Sync module issue or driver issue... but it happened to me when my monitor woke up from Windows power saving sleep. I was able to fix it by completely unplugging the power to the monitor for 30s, then plugging it back in. I am guessing it is a driver issue, and pulling the power on the monitor caused the PC to lose its connection to the monitor, so whatever G-Sync drivers were in memory got unloaded by that. These newer monitors seem to have a "soft" power button, that is they don't completely turn off when the power button is pressed.

I haven't seen this issue yet with the XB1, but that could be because I disabled the sleep timer in Windows.
post #5664 of 7841
Quote:
Originally Posted by jkpark17 View Post

I bought it yesterday and did not realize it until today while taking picture

I dunno i am in canada and it is like $1000~
Still debating for lottery... /sad
Yours honestly isn't very bad. Don't go by solid white screens, you will 99.9% of the time find a uniformity issue with this monitor. None of them are perfect. If you notice uniformity issues during regular usage and web sites then yes exchange it. You should view all of the photos taken in this thread and judge yours based on those as well, should be helpful. You know all about the horrible QC of this monitor, if you exchange yours there is a high likelihood that the next 1, 2, or 3 units you try will be much worse.

It is good that your dust speck is at the bottom right of the screen. Good chance that you'll be able to flick it down off of the screen. Take a micro fiber cloth and hold it against the screen. Flick at the dust speck until it falls below the visible screen area. You may need to flick it side ways instead of down, that's what worked for me. It took several attempts but finally dropped below the visible screen area.
post #5665 of 7841
Quote:
Originally Posted by Malinkadink View Post

Booted up my pc this morning and everything was all blurry/pixelated looking, it was like going back to 8 bit era, rebooted and it fixed itself. Not sure if it had something to do with the monitor or my GPU. Power cycling the monitor didn't seem to fix it. Strange stuff....

Wow, spooky... the same thing happened to me just yesterday (XB271hu + GTX 970), I took a picture:



I power cycled the monitor and it did nothing, then I changed the refresh rate on the Nvidia control panel and the display lost signal completely so at that point I just hit the reset button on the PC. It's probably another G-Sync module glitch, I've never seen anything like that.

EDIT: OK the issue happened again today, here's the rundown:

- It happens after you go back from power saving (if you set up "Turn of the display: X minutes" in Windows Power Options)
- After coming back from sleep the image looked fine, but 3-4 seconds later the signal "blinked" (the power LED lights up for a split second) and then the image was all garbled like in the picture
- After it happened I turned the display off for several seconds and when I turned it back on I got NO SIGNAL
- Tried unplugging DP cable several times on both ends, no luck (note: I heard the "hardware detection" Windows sound several times even when I had no signal on the screen)
- I had Deep Sleep turned OFF
- I plugged in the HDMI cable and it looked perfectly fine
- After that I switched to DP again (Windows thought there were 2 displays) and the image was fixed (weird)
Edited by EXPERIMENTONGOD - 6/27/16 at 1:08pm
post #5666 of 7841
Quote:
EDIT: OK the issue happened again today, here's the rundown:

- It happens after you go back from power saving (if you set up "Turn of the display: X minutes" in Windows Power Options)
- After coming back from sleep the image looked fine, but 2 seconds after it came back the signal "blinked" (the power LED lights up for a split second) and then the image was all garbled like in the picture
- After it happened I turned the display off for several seconds and when I turned it back on I got NO SIGNAL
- Tried unplugging DP cable several times on both ends, no luck (note: I heard the "hardware detection" Windows sound several times even when I had no signal on the screen)
- I had Deep Sleep turned OFF
- I plugged in the HDMI cable and it looked perfectly fine
- After that I switched to DP again (Windows thought there were 2 displays) and the image was fixed (weird)

EDIT 2: I'd say it's definitely a G-Sync related issue:

- With G-Sync enabled via the Nvidia control panel, when you get back from sleep, the screen blinks after about 3-4 seconds, I guess that's G-Sync "kicking in" (it's at that moment when you can get the garbled image)
- With G-Sync disabled the screen DOES NOT blink at all when you go back from sleep
1) does this only happen when display wakes up from sleep (set in windows power options) ?

2) screensaver doesnt cause this ? I mean in screensaver mode display just shows a different picture, it doesnt go into sleep, so it shouldnt happen, right ?
The Green Beast
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The Green Beast
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post #5667 of 7841
Quote:
Originally Posted by ChevChelios View Post

1) does this only happen when display wakes up from sleep (set in windows power options) ?

2) screensaver doesnt cause this ? I mean in screensaver mode display just shows a different picture, it doesnt go into sleep, so it shouldnt happen, right ?

Yeah don't panic, it has only happened to me twice in almost two weeks of use and it only happens when I get the monitor back from sleep, not if I turn the monitor on or with screensavers/games/etc.

I have an utility that puts the monitor to sleep and used it like 30 times and can't reproduce the issue.

Can't really tell if it's a driver/GPU/cable/Display issue. It's not only the display for sure, because in that case a "reboot" of the display would fix it and it doesn't
Edited by EXPERIMENTONGOD - 6/27/16 at 1:36pm
post #5668 of 7841
but outside of waking up from sleep it has never happened from anything else, right ?

just double checking
The Green Beast
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The Green Beast
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Windows 10 Pro 64-bit Acer Predator XB271HU 27" IPS Gsync 1440p 165Hz CM Storm QuickFire XT Cherry Red 800W modular 
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post #5669 of 7841
Quote:
Originally Posted by ChevChelios View Post

but outside of waking up from sleep it has never happened from anything else, right ?

just double checking

Correct

I've been researching it a little, it's probably something related to the cable and the DP Handshake/wake up signal.

Edit: Found a thread over at Asus forum with a pretty similar issue, looks like it's GTX 970/980 related.

https://rog.asus.com/forum/showthread.php?59850-GTX-970-980-BIOS-update-for-DisplayPort-issues

Good thing I'm getting my new GTX 1070 in two days... right? :/

Edit2: I just found out something that is probably related: sometimes when I boot/reboot the PC, I get no signal over DP until the Windows 7 "Welcome" screen => no idea how to reproduce this particular issue, it just stopped happening by itself
Edited by EXPERIMENTONGOD - 6/27/16 at 2:36pm
post #5670 of 7841
Quote:
Originally Posted by EXPERIMENTONGOD View Post

Correct

I've been researching it a little, it's probably something related to the cable and the DP Handshake/wake up signal.

Edit: Found a thread over at Asus forum with a pretty similar issue, looks like it's GTX 970/980 related.

https://rog.asus.com/forum/showthread.php?59850-GTX-970-980-BIOS-update-for-DisplayPort-issues

Good thing I'm getting my new GTX 1070 in two days... right? :/

Edit2: I just found out something that is probably related: sometimes when I boot/reboot the PC, I get no signal over DP until the Windows 7 "Welcome" screen => no idea how to reproduce this particular issue, it just stopped happening by itself
I had the same issue on my PG278Q and GTX 780 Ti, also when it woke from Windows power saving sleep. I turned off that power saving and didn't have it happen again, nor have I had it happen on the XB271HU yet.

On the PG278Q I was able to resolve it by unplugging the power to the monitor for 30 seconds. Just hitting the power button had the same result as you (black screen, it got really confused).
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