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Acer XB271HU- share your experience and show pics! - Page 589

post #5881 of 7847
Hello Overclock community!

I recently purchased one of these monitors from Amazon.ca (up in the frozen wasteland of Canada)

When the package came it almost looked like it was opened once already? The box didn't look brand new. However everything inside looked like new or made to look as new parts.

I have a February build, and the first thing I noticed is how little BLB this monitor had. Started looking around for dead/stuck pixels but couldn't find any initially, eventually found one but i'll circle back to that.

144hz is GLORIOUS. I've never had anything higher than 60hz before and I didn't realize what I was missing. The colors look a little bit fuzzy and washed out compared to my dell U3415W, but I suspect it's because I haven't calibrated it properly.

I have a couple of questions as Amazon gives you 30 days to return.

1) There's one dead/stuck pixel on the monitor, but everything else looks to be picture perfect. I'm going to try to fix it or see if it goes away, but it's in a spot where I would never see it unless I looked for it (near the bottom left, maybe 2cm above the edge of the screen. The BLB is virtually non existent and the monitor is great. Just urks me a little that I paid a premium price for something that's already got one imperfection mad.gif Is that reason enough to exchange it?

2) Am I being paranoid to think Amazon would sell me a refurb at the price of a new monitor? Like I said before the box looked like it was previously open as it had "ACER" packing tape on both sides and looked like it was opened once before, but everything else inside the box looked brand new.
post #5882 of 7847
Are you certain that it isn't a spec of dust rather than a dead pixel?

I don't think you'd have trouble getting a return or exchange with Amazon. Do you think it's worth risking getting a worse panel if this one doesn't bother you?
Edited by Shardnax - 7/21/16 at 8:15am
post #5883 of 7847
Is there an easy way to see the difference? I can only see it on greyish backgrounds. It's in a really hard to notice spot (near the bottom left, I would care a lot more if it was in the middle) so it really doesn't bother me that much. I got a great monitor as far as BLB goes.

Honestly I was more concerned over the fact that the box looked like it was already opened.
post #5884 of 7847
Try gently wiping it off with a lens cleaning cloth or similar. It's possible you got a return or refurb. but, the quality control on these panels is still poor.

Edit: What I mean is that getting a dodgy looking box and a panel with problems is just as probable as getting a refurb. or repacked return.
Edited by Shardnax - 7/21/16 at 8:40am
post #5885 of 7847
Quote:
Originally Posted by TheFurricane View Post

Is there an easy way to see the difference? I can only see it on greyish backgrounds. It's in a really hard to notice spot (near the bottom left, I would care a lot more if it was in the middle) so it really doesn't bother me that much. I got a great monitor as far as BLB goes.

Honestly I was more concerned over the fact that the box looked like it was already opened.
Likely that it could be a dust speck. Try using a micro fiber cloth or something similar. You want to flick at the dust speck (cloth between your finger and screen) until it drops below the viewable area of the screen. Chances are very high that this will work because it is so close to the bottom of the monitor. Good luck.
post #5886 of 7847
Got my new xb271hu in after rmaing because of stuck pixel and it's nearly perfect except theres a single dust speck up top, not bad blb I think I'll just keep it. I shouldn't have to accept imperfection but it seemingly looks better color wise out of the box than my last one i sent back but that could just be mind tricks. It's has a feb 2016 build date. Is there really anything I can do about the dust? I can see it after I turn the monitor off so it's definitely not a stuck or dead pixel. I already tried gently tapping and rubbing on it with a cloth.
Edited by Maligx - 7/21/16 at 7:32pm
post #5887 of 7847
Acer has given an update on the line down the middle issue:

http://community.acer.com/t5/Predator-Monitors/Line-down-the-middle-overlapping-image/m-p/445286#M3321
Quote:
Let me start by saying thank you for all of your patience while we worked to get a resolution for you. A new firmware is now available for this model that can be applied at your nearest service center to resolve this issue. We recommend contacting the customer service team in your region to have a repair order created so we can get your monitor updated. Using the monitor with the current firmware will not cause any long term damage to your monitor, so you can schedule the service at your convenience. I strongly recommend contacting your local support team if you have questions on how the process of getting the unit into the local repair facility will take place. Due to regional differences, I'm unable to address specific questions. I understand sending the monitor in for a firmware update is not the resolution users are looking for; we apologize for the inconvenience of the solution, however, it is necessary to correct the behavior. We have informed our contact and repair centers in each region so that they are better prepared to assist in this process.

So it looks like you have to ship it back to them to get it fixed. It will probably be several months before new stock you buy comes with the new firmware, so if you don't want to send it in you probably have to wait close to half a year or so for all the old stock to be flushed out of places like Amazon or Newegg, but that's my guess on time frame.
post #5888 of 7847
post #5889 of 7847
It looks like you've got practically no BLB. Off angle glow is normal for IPS.
post #5890 of 7847
Quote:
Originally Posted by Xeby View Post

Acer has given an update on the line down the middle issue:

http://community.acer.com/t5/Predator-Monitors/Line-down-the-middle-overlapping-image/m-p/445286#M3321
So it looks like you have to ship it back to them to get it fixed. It will probably be several months before new stock you buy comes with the new firmware, so if you don't want to send it in you probably have to wait close to half a year or so for all the old stock to be flushed out of places like Amazon or Newegg, but that's my guess on time frame.
Although even then, waiting all that time there's probably still a big chance you'll end up with one of the older ones. That's got to be a kick in the teeth, I don't see there being any point waiting to be honest. May as well buy it, not even unpackage it and send it straight to the service centre.
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