Originally Posted by M3LON4
As anyone understood/solve the pixel center column pixel displayed at the wrong place ( on left side usually ) ?
Looks like in at least one case, Acer is flat out unable to update the firmware to fix this issue - leaving the buyer with no other recourse than store credit.
"So after a week, I get a message from Acer saying they are unable to perform the repairs and they will issue me with store credit... Such a fail. I called up Acer and gave them a peice of my mind, which was brutal. Now I have to wait another week for them to issue the refund before I can purchase a new screen through the original retailer. Save yourself a murder spree, I found out they have received over 10 Acer monitors this week that have been returned. Get a refund. Don't pass go, don't bother talking to Acer. Just get a refund and move on. Not a good company to start with."
This is getting out of hand. What we NEED from Acer is the following:
- An official acknowledgement that the issue exists.
- A listing of the firmware/models affected.
- A guide informing customers of the steps they need to take to get their monitors fixed.
This info should not be coming from 3rd party support forums, but from Acer themselves.
P.S. - Some customers are reporting Acer is requiring them to pay for shipping to get their defective monitors to Acer for a fix. Why is it the responsibility of the customer to pay for firmware defects from the manufacturer? Would this not be covered under warranty?Edited by Apollo Creed - 9/1/16 at 10:13am