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Acer XB271HU- share your experience and show pics! - Page 623

post #6221 of 7928
Quote:
Originally Posted by ferda-mravenec View Post

Check this out:
http://www.tomshardware.com/news/acer-predator-monitors-tobii-eye-tracking,32604.html

I was about to buy XB271HU but now...
If that is actually useful to you and worth the price premium then it will be worth your wait.
post #6222 of 7928
Just got shipment notification from Amazon, be here next Tuesday. Will update results with my Acer vs my Dell U2515H.
post #6223 of 7928
I had one big gripe with this monitor. Currently, I don't have my video card yet and I'm using IGPU at the moment. So my problem is if I'm using the displayport, I can't go to my bios, there's no signal but If I use HDMI then it works.
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post #6224 of 7928
Quote:
Originally Posted by Advali View Post

I had one big gripe with this monitor. Currently, I don't have my video card yet and I'm using IGPU at the moment. So my problem is if I'm using the displayport, I can't go to my bios, there's no signal but If I use HDMI then it works.
Wouldn't this happen with any monitor though?
post #6225 of 7928
Now in stock on Amazon. If anybody bites please let us know what firmware you receive!

https://www.amazon.com/Acer-Predator-XB271HU-27-inch-Widescreen/dp/B0173PEX20

[edit] I tried:

You are now connected to Jef from Amazon.com
Me: You recently restocked the XB271HU monitor found here: (See full link) and I was wondering if you could confirm the revision date of your stock? Old revisions have broken firmware and the new one is supposed to be fixed.. wondering if this is them.
Jef: Hello, my name is Jef. I'm here to help you today.
Hi there Steve.
Nice to meet you.
Me: Hello Jef
Jef: Hi.
Thanks for the information.
I'll be more than happy to check this item on the system and see if it's a new stock, Steve,
Me: Great thanks
Jef: For me to be able check this item on the system, please add this item to your cart so that I can pull up this item on our files.
Me: Done
Jef: Thank you.
One moment please.
Alrighty.
Thanks for waiting.
I have checked the item on our files and it doesn't show the launch date of the new stocks from Acer. But it shows here that this was released to our website on 2015-11-01 and then got phased out. We don't have the exact info you're looking for but I am sure that the stock we have in our inventory were brand new ones since this item became unavailable on our website before.
Me: Ok thank you. Will your refund policy cover a return if I receive a monitor with the old firmware?
Jef: Yep.
We do have 30 day return window.
Me: Acer does upgrades but you have to ship it to a repair center and its all just a big headache
Jef: I understand. If there's a problem with the monitor, you can return it as long as it's within 30 day return window. That will starts on the date you had received the item. And since it was sold and shipped by Amazon, we can issue full refund or replacement at no additional cost.
There is no return cost as well.
Me: Sounds like that is everything I needed to know Jef. Thanks for your time
Jef: You're most welcome.
My pleasure to serve you on this, Steve.
I wanted to make sure that I have covered all of your concerns. Please let me know if there's anything else I may help you with, my friend.
Me: I'm all set, have a good one
Jef: Thanks for contacting Amazon.com.
Have a great one.
Take care. Good bye for now. All the best. See you.

Edited by Celeras - 8/31/16 at 10:56pm
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post #6226 of 7928
As anyone understood/solve the pixel center column pixel displayed at the wrong place ( on left side usually ) ?
post #6227 of 7928
Quote:
Originally Posted by Shardnax View Post

If they can even make that release date. Eye tracking is a neat inclusion but, it's definitely factored into cost if the one that's available now is any indication.

I've looked into this feature, what's the purpose of it? I saw 3 games used it Deus/Ass creed/Divison for moving in game with your eyes or something....what benefit would it bring to the table other than that?
post #6228 of 7928
Quote:
Originally Posted by fxsoap View Post

I've looked into this feature, what's the purpose of it? I saw 3 games used it Deus/Ass creed/Divison for moving in game with your eyes or something....what benefit would it bring to the table other than that?
I've never used any eye tracking stuff before. I didn't know it was supported by any non-sim games. I can't imagine there's much else to be done with it beyond the obvious.
post #6229 of 7928
Quote:
Originally Posted by M3LON4 View Post

As anyone understood/solve the pixel center column pixel displayed at the wrong place ( on left side usually ) ?

Looks like in at least one case, Acer is flat out unable to update the firmware to fix this issue - leaving the buyer with no other recourse than store credit.

"So after a week, I get a message from Acer saying they are unable to perform the repairs and they will issue me with store credit... Such a fail. I called up Acer and gave them a peice of my mind, which was brutal. Now I have to wait another week for them to issue the refund before I can purchase a new screen through the original retailer. Save yourself a murder spree, I found out they have received over 10 Acer monitors this week that have been returned. Get a refund. Don't pass go, don't bother talking to Acer. Just get a refund and move on. Not a good company to start with."

http://community.acer.com/t5/Predator-Monitors/Line-down-the-middle-overlapping-image/td-p/418751/page/29

This is getting out of hand. What we NEED from Acer is the following:

- An official acknowledgement that the issue exists.
- A listing of the firmware/models affected.
- A guide informing customers of the steps they need to take to get their monitors fixed.

This info should not be coming from 3rd party support forums, but from Acer themselves.

P.S. - Some customers are reporting Acer is requiring them to pay for shipping to get their defective monitors to Acer for a fix. Why is it the responsibility of the customer to pay for firmware defects from the manufacturer? Would this not be covered under warranty?
Edited by Apollo Creed - 9/1/16 at 10:13am
post #6230 of 7928
Quote:
Originally Posted by Apollo Creed View Post

Looks like in at least one case, Acer is flat out unable to update the firmware to fix this issue - leaving the buyer with no other recourse than store credit.

"So after a week, I get a message from Acer saying they are unable to perform the repairs and they will issue me with store credit... Such a fail. I called up Acer and gave them a peice of my mind, which was brutal. Now I have to wait another week for them to issue the refund before I can purchase a new screen through the original retailer. Save yourself a murder spree, I found out they have received over 10 Acer monitors this week that have been returned. Get a refund. Don't pass go, don't bother talking to Acer. Just get a refund and move on. Not a good company to start with."

http://community.acer.com/t5/Predator-Monitors/Line-down-the-middle-overlapping-image/td-p/418751/page/29

This is getting out of hand. What we NEED from Acer is the following:

- An official acknowledgement that the issue exists.
- A listing of the firmware/models affected.
- A guide informing customers of the steps they need to take to get their monitors fixed.
This info should not be coming from 3rd support forums, but from Acer corporate.

P.S. - Some customers are reporting Acer is requiring them to pay for shipping to get their defective monitors to Acer for a fix. Why is it the responsibility of the customer to pay for firmware defects from the manufacturer? Would this not be covered under warranty?

I continue to be amazed by this whole saga. I have a sick suspicion that we will all be screwed / out of luck with this monitor.

Just ordered the ViewSonic and hoping for good QC and no firmware issue.
Edited by jlp0209 - 9/1/16 at 11:45am
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