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Modi 2 no longer appearing when plugged into Windows 10

post #1 of 6
Thread Starter 
This has been a two day problem that I am at a complete and utter loss with. Basically I sat down and noticed that I had no audio in my headphones. No big deal, I run my Schitt stack through USB and my speakers through the rear audio port. It must have been switched to the speakers.. except no sound is coming from there either. I click on Playback Devices and I do not see my Modi device anymore.

Go to Device Manager and it isn't there. Unplug it and re-plug it and it isn't appearing. So, this stemmed a two day headache.

Basically, I can not for the life of me get this Win 10 machine to even recognize the Modi 2 is plugged in. Here is what I have tried:

- Different USB cable
- Win 10 reset
- Reformat
- Change USB power management settings
- Test on a Win 7 machine (worked flawlessly)
- Re-install all chipset and audio drivers
- Re-install old chipset drivers hoping the new ones were bugged
- Uninstalled the updates that were put on the day it messed up (I still believe this is the culprit somehow, it updated and then when I came back my problems started)
- Bought an externally powered USB hub at the recommendation of Schitt.

Now.. the external hub had the ONLY consequence out of all the things I've tried. The computer actually recognized I plugged a device in, although it didn't install drivers nor did it work. It only gave me a Port Reset Failed Code 43 error message.

I know the Modi 2 works.. It was tested on a different machine

I know the ports are fine because I've tried different devices in each port.

I have only one theory and that something with the MS update broke something. I assume it's some kind of driver issue maybe.. but I am at a complete loss. Only a handful of posts exist out there with similar problems and the only people who had the same issue as me never found an answer.

Any ideas on this one?
Current Thing
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CPUMotherboardGraphicsRAM
Intel 5820K ASUS Sabertooth X99 EVGA 980 ti Kingston HyperX Predator (16 gb) 
Hard DriveHard DriveHard DriveCooling
Samsung 850 Pro Samsung 840 Pro Crucial M4 NZXT Kraken X60 
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Windows 8.1 ASUS ROG Swift Logitech K70 RGB Corsair AX 860i 
CaseMouseMouse PadAudio
Corsair 750D Steelseries Rival Corsair the size of my desk Sennheiser HD650 
AudioAudioAudio
Schiit Magni 2 Schiit Modi 2 Corsair SP2500 
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Current Thing
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel 5820K ASUS Sabertooth X99 EVGA 980 ti Kingston HyperX Predator (16 gb) 
Hard DriveHard DriveHard DriveCooling
Samsung 850 Pro Samsung 840 Pro Crucial M4 NZXT Kraken X60 
OSMonitorKeyboardPower
Windows 8.1 ASUS ROG Swift Logitech K70 RGB Corsair AX 860i 
CaseMouseMouse PadAudio
Corsair 750D Steelseries Rival Corsair the size of my desk Sennheiser HD650 
AudioAudioAudio
Schiit Magni 2 Schiit Modi 2 Corsair SP2500 
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post #2 of 6
Thread Starter 
In case this is every searched for and someone finds it.. myself and another person found a work around by using a PCI USB card. It appears the problem might be with the way WIn 10 is handing USB ports. One theory is that it's the USB power management feature. I've read that these DACs don't talk back to the computer like other USB devices and therefore the computer doesn't recognize anything is there.

I'm not sure, but the PCI USB card is working for now.
Current Thing
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel 5820K ASUS Sabertooth X99 EVGA 980 ti Kingston HyperX Predator (16 gb) 
Hard DriveHard DriveHard DriveCooling
Samsung 850 Pro Samsung 840 Pro Crucial M4 NZXT Kraken X60 
OSMonitorKeyboardPower
Windows 8.1 ASUS ROG Swift Logitech K70 RGB Corsair AX 860i 
CaseMouseMouse PadAudio
Corsair 750D Steelseries Rival Corsair the size of my desk Sennheiser HD650 
AudioAudioAudio
Schiit Magni 2 Schiit Modi 2 Corsair SP2500 
  hide details  
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Current Thing
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel 5820K ASUS Sabertooth X99 EVGA 980 ti Kingston HyperX Predator (16 gb) 
Hard DriveHard DriveHard DriveCooling
Samsung 850 Pro Samsung 840 Pro Crucial M4 NZXT Kraken X60 
OSMonitorKeyboardPower
Windows 8.1 ASUS ROG Swift Logitech K70 RGB Corsair AX 860i 
CaseMouseMouse PadAudio
Corsair 750D Steelseries Rival Corsair the size of my desk Sennheiser HD650 
AudioAudioAudio
Schiit Magni 2 Schiit Modi 2 Corsair SP2500 
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post #3 of 6
Hmmm, I'll keep a lookout for this issue with my Schiit Modi 2 Uber.
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Intel Core i7-7700K @ 5.0 GHz GIGABYTE Aorus GA-Z270X-Gaming 7 LGA 1151 Intel... ASUS ROG GeForce GTX 1070 STRIX-GTX1070-O8G-GAM... G.SKILL Trident Z Series 32GB (2 x 16GB) 3000MH... 
Hard DriveHard DriveHard DriveHard Drive
SAMSUNG 950 PRO M.2 256GB SSD (Windows) SAMSUNG 850 PRO 128GB SATA III SSD (macOS) SAMSUNG 850 PRO 128GB SATA III SSD (Arch Linux) SAMSUNG 850 PRO 128GB SATA III SSD (Ubuntu) 
Hard DriveHard DriveHard DriveCooling
Seagate Ironwolf 8TB NAS 7200 RPM 256MB Cache H... Seagate Ironwolf 8TB NAS 7200 RPM 256MB Cache H... Seagate Ironwolf 8TB NAS 7200 RPM 256MB Cache H... Swiftech H320-X2 Prestige AIO Water Cooling 
OSOSOSOS
Windows 10 Pro Creators Update 64-bit macOS 10.12.6 Sierra Arch Linux 64-bit Linux Mint 18.2 Sonya (Cinnamon) 64-bit 
MonitorKeyboardPowerCase
Pixio PX277 27" 2560x1440 144Hz FreeSync IPS WQ... Ducky Shine 5 RGB LED Backlit Mechanical Keyboa... EVGA Supernova 1200 P2 80 PLUS PLATINUM Certifi... Phanteks Enthoo Primo ATX Full Tower Computer C... 
MouseMouse PadAudioAudio
Nixeus Revel Gaming Mouse SteelSeries QcK+ Gaming Mouse Pad Schiit Modi 2 Uber USB DAC Behringer MS40 Studio Monitors 
Other
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Intel Core i7-7700K @ 5.0 GHz GIGABYTE Aorus GA-Z270X-Gaming 7 LGA 1151 Intel... ASUS ROG GeForce GTX 1070 STRIX-GTX1070-O8G-GAM... G.SKILL Trident Z Series 32GB (2 x 16GB) 3000MH... 
Hard DriveHard DriveHard DriveHard Drive
SAMSUNG 950 PRO M.2 256GB SSD (Windows) SAMSUNG 850 PRO 128GB SATA III SSD (macOS) SAMSUNG 850 PRO 128GB SATA III SSD (Arch Linux) SAMSUNG 850 PRO 128GB SATA III SSD (Ubuntu) 
Hard DriveHard DriveHard DriveCooling
Seagate Ironwolf 8TB NAS 7200 RPM 256MB Cache H... Seagate Ironwolf 8TB NAS 7200 RPM 256MB Cache H... Seagate Ironwolf 8TB NAS 7200 RPM 256MB Cache H... Swiftech H320-X2 Prestige AIO Water Cooling 
OSOSOSOS
Windows 10 Pro Creators Update 64-bit macOS 10.12.6 Sierra Arch Linux 64-bit Linux Mint 18.2 Sonya (Cinnamon) 64-bit 
MonitorKeyboardPowerCase
Pixio PX277 27" 2560x1440 144Hz FreeSync IPS WQ... Ducky Shine 5 RGB LED Backlit Mechanical Keyboa... EVGA Supernova 1200 P2 80 PLUS PLATINUM Certifi... Phanteks Enthoo Primo ATX Full Tower Computer C... 
MouseMouse PadAudioAudio
Nixeus Revel Gaming Mouse SteelSeries QcK+ Gaming Mouse Pad Schiit Modi 2 Uber USB DAC Behringer MS40 Studio Monitors 
Other
APC BX1500M Uninterruptible Power Supply 
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post #4 of 6
1 turn of usb power management options.

2. Contact Schiit. They are quick to reply via e-mail.
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post #5 of 6
I haven't had this problem with my Schiit and Win10, but occasionally it doesn't "wake up" right away, but takes 10-15 seconds.

I will watch out for it though.
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post #6 of 6
Thread Starter 
Just to update. I did contact Schiit and they were very fast to respond. I think it was a Friday and they emailed me up to almost 6 PM when I cut contact myself. No point in bothering them on a Friday night. We went through absolutely everything we could think of.

I made contact with a guy through Reddit who had the same problem and he fixed his by buying a PCI USB card. I did not have the same luck though. I just tested the Modi 2 on a Win 7 machine behind me and it still picks it up right away.

However.. I'm starting to have a lot of weird problems with my machine and everything is pointing to my motherboard having issues. With that said I'm hoping that the problem might not even be Win 10 at all.. but just this motherboard. It's still a little strange the problem happened right after a restart from Win 10 updates.

So I still haven't figured it out but I'm leaning towards bad mobo. Hopefully no one needs to reference this thread but if you do and find a fix throw it in here please.
Current Thing
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel 5820K ASUS Sabertooth X99 EVGA 980 ti Kingston HyperX Predator (16 gb) 
Hard DriveHard DriveHard DriveCooling
Samsung 850 Pro Samsung 840 Pro Crucial M4 NZXT Kraken X60 
OSMonitorKeyboardPower
Windows 8.1 ASUS ROG Swift Logitech K70 RGB Corsair AX 860i 
CaseMouseMouse PadAudio
Corsair 750D Steelseries Rival Corsair the size of my desk Sennheiser HD650 
AudioAudioAudio
Schiit Magni 2 Schiit Modi 2 Corsair SP2500 
  hide details  
Reply
Current Thing
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel 5820K ASUS Sabertooth X99 EVGA 980 ti Kingston HyperX Predator (16 gb) 
Hard DriveHard DriveHard DriveCooling
Samsung 850 Pro Samsung 840 Pro Crucial M4 NZXT Kraken X60 
OSMonitorKeyboardPower
Windows 8.1 ASUS ROG Swift Logitech K70 RGB Corsair AX 860i 
CaseMouseMouse PadAudio
Corsair 750D Steelseries Rival Corsair the size of my desk Sennheiser HD650 
AudioAudioAudio
Schiit Magni 2 Schiit Modi 2 Corsair SP2500 
  hide details  
Reply
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