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Asrock Z68 Extreme4 Gen3 caught fire, help

post #1 of 11
Thread Starter 
My other PC with Asrock Z68 Extreme4 Gen3 caught fire, I've cleaned it up and preparing to buy and replace the burned component. Can't tell if it's a second smd fuse or something in the sequence for the memory slot4 or may be something.

Updated: Motherboard and issue picture.

This is my board removed from chassis and the affected area cleaned, inspected and some of the components already tested for continuity and functionality. All the memory cards, CPU, PSU and PSU cable have been tested and are functional. The top fan some discoloration but functional and cleaned.



If anyone has this board, would you kindly help a kindred soul by posting / sending a large picture of the area boxed in orange as shown below. I would like to get a much more closer view of the area of a functional board if possible so I can fix my beloved 1155 board.




post-flame-small.gif Thank you in advance.
Edited by psychophat - 1/29/16 at 10:29pm
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post #2 of 11
Honestly, you would be better off just grabbing another board. Trust me, I know exactly how you feel in wanting to repair it, but unless your just really good with a soldering iron (and have the appropriate tools) that's gonna be a very tricky fix.

When it flashed and caught fire, were you running crazy voltage or anything? Was it under load, or stress testing etc, or just at idle?
    
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post #3 of 11
^ This. In all likely hood, when it burned it probably took out traces from another layer of the board(PCBs are multilayered). Probably going to be impossible to fix. Just save the effort and get a replacement.
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post #4 of 11
Thread Starter 
Thank you for your suggestion and no worries I'm good at fixing these things . . . thing is I've just cleaned the chassis (white phantom) and cleaned up everything as well to be nice and sparkly. Then took it up to the room and ran it . . . one flash, small fire then smoke . . . got fast hands and turned the PSU off at the smell before the flash. Smell was identifiable not mostly circuit but insect, you know the smell when you play with lighter and bugs that's the smell more than the burned component smell (am used to flux and solder), my neglect was cleaning it outside of the house thinking less dust inside (for the kids) . . . yeah there were some flying zerglings there from time to time but in the end some hitchhiker got the best of me . . . lol . . . because the panels aren't there.

The PSU, ram and CPU are good, drives not connected so no biggie just a big darn setback to time . . . I had tested the surrounding components more or less half off the board individually; didn't desolder the 4th ram slot, probably I would when I know what that part that got ashed. The mishap is isolated that's why am inclined that's is a fuse and not a resistor/transistor. And yes this board is a multi-layer one, but the runs (pathways) are good . . . though I'll be etching over that burned segment to tap an over-line to the component then probably re-coat that section (fixing is my past time, forgive me). Tools and parts I have acceptable stock or will buy if I don't have just need to know what number is on the part or the look so I can replace with an actual part that's the same.
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post #5 of 11
Send Asrock customer service an email explaining what happened along with pictures of your motherboard that caught fire.

Their motherboard catching fire is pretty serious. At the very least, they should give you another one for free. If you're lucky, they will give you cash as compensation to try to avoid any lawsuits.
    
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post #6 of 11
Thread Starter 
The Z68 mobo is already several years old also no longer under warranty since Asrock here only offers one year, I don't think they'll look into it unless you know otherwise. I'll try if you think it's right else am cool with fixing it.
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post #7 of 11
Quote:
Originally Posted by psychophat View Post

The Z68 mobo is already several years old also no longer under warranty since Asrock here only offers one year, I don't think they'll look into it unless you know otherwise. I'll try if you think it's right else am cool with fixing it.

Given how serious it is, I do think they will look into it. I know of several people who has had several more than a year old (some up to 5+ years old) electronics from different manufacturers (Dell, HP and Asus) catch fire/overheat massively. They all complained to the manufacturer and they all got a replacement, sometimes with cash or voucher compensation. It's worth sending them an email about it. The absolute worst that will happen, is they will say there is nothing they can do about it.
    
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post #8 of 11
Thread Starter 
I've lost confidence in the manufacturer's especially when I had this very, very gruesome ordeal with ASUS locally . . . all I wanted was for them to look into my Sabertooth and to have them fix I called the hotline and was all good, I got passed from one distributor to the next running all over several towns and kept getting a no, you bought this from another country we can't do squat about it. Even told them to just process it as instructed by the ASUS helpdesk and I'll gladly pay misc. expenses even if the mobo was still under the 5year TUF warranty. Since then I the I've bought toys for repairing and learned how to do board level repairs by myself, that RMA experience was so appalling for me.

Sigh* . . . guess I'll try my luck and thanks for the hope happysmiley.gif.
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post #9 of 11
I agree with andrews2547 on this, I would take his advice and get a hold of ASRock. A component catching on fire is a very serious issue. You might end up with a replacement board due to the seriousness of the problem. The worst they can say is no.
    
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post #10 of 11
Thread Starter 
ASRock said they couldn't do anything for my current situation, no picture, no part information and sadly even repair wasn't even accepted.

Sad life, so sad, the "A" brands kept giving me a bad experience. . . time to use that donor board, trial and error time, going to remove that DDR3 slot so it'll be easy to put in a patch wire in and about. Going to make a picture work log in case I get it running or not, somebody may find it useful reference in the future.
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