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Very Strange Clockspeed Throttling Problem...

post #1 of 4
Thread Starter 
So, my buddy and I have pretty much (more or less) identical systems. The only difference lies within our graphics card. So, me being me, decided we should play PlanetSide 2. However, we've run into a bit of a problem, and I'm not sure how to go about it. I'll list our system specs below.

My System:
CPU: Intel Core i5 4690K @ 3.50GHz
GPU: ASUS 4GB R9 380 ROG
Mobo: MSi PC Mate Z97
RAM: Crucial Ballistix 8GB 1600MHz
PSU: CORSAIR CX500M PSU
OS: Win10 Pro 64-Bit

His System:
CPU: Intel Core i5 4690K @ 3.50GHz
GPU: SAPPHIRE R9 380 2GB
Mobo: MSi PC Mate Z97
RAM: Crucial Ballistix 8GB 1600MHz
PSU: CORSAIR CX600M PSU
OS: Win10 Home 64-Bit

So the problem is that on my PC, everything is perfect. GPU doesn't fluctuate and I can run ultra settings at a constant 60-80FPS depending on game load. Very nice. However, on his PC, I've used both GPU-Z and MSi Afterburner to look at this, his GPU VERY RAPIDLY fluctuates between 0 and 100 percent load when in game, so even in calm scenarios running the same settings as me, he only gets about 40 FPS, and FORGET about putting him into an actual battle. I have made sure his GPU Power Limit in AMD Crimson is set to +20%.




At first, I suspected a faulty GPU (Which would suck, we're a few weeks out of the store warranty, so we'd have to go through SAPPHIRE), but I ran a few benchmarks including 3DMark FireStrike, FurMark, and Heaven, and NONE of them presented the GPU throttling issue. The GPU stayed at 100% load, and had similar scores to mine. However, when running ANY GAME the GPU will do this on his PC, but not mine, and I cannot for the life of me figure out the cause. Here's a list of what I believe I have ruled out, and how I know.

Faulty PSU - Being a CORSAIR power supply not known for it's studious quality, I suspected a faulty PSU may be the cause, however, upon plugging it into my System, everything worked fine on my end, and when plugging mine into his, of course, the same issue presented itself.
Faulty Drivers - I have ensured that him and I both had the exact same version of drivers installed, as well as the version before, and the new 16.1 Hotfix. My PC ran the game perfectly fine on ALL 3 drivers, and the issue still presented itself on his PC. I made sure to run DDU between driver installs to clear out any driver files.
Bad Windows - I set up both of our PCs, and as such installed his Windows 10. We are doing PlanetSide 2 currently on a Fresh Install of Windows 10 on an SSD.

I am not sure what to do. I'm relatively sure the problem isn't hardware related. Both of our motherboards have had fresh BIOS setups, and are IDENTICAL. I have tried to make our systems as close as possible both hardware and software-wise, and I'm not sure what the problem is.

Any wisdom would be appreciated. If I posted this in the wrong forum, sorry, still a new poster here.
post #2 of 4
Compare settings on all apps used including Crimson (Overdrive if the agreement was accepted). I would especially look at settings in AB. When you guys installed Driver 16, did both you install everything included such as Evolved?

Also, I would compare temps of both core and vrms, especially vrm 1 at load using GPUZ, From past experience, GPUZ, AB, or FRAPS can conflict each other. I recommend to use one app at a time. If Overdrive was accepted, then ensure gpu setting is set to default.
Edited by rdr09 - 1/28/16 at 12:54am
Second Intel Rig
(16 items)
 
  
CPUMotherboardGraphicsRAM
2700 4.5/ 1.28 77 290 (2) 16 / 1866 
Hard DriveCoolingOSMonitor
1000 360/240 10 64 28 2160 
PowerCase
850 540 
  hide details  
Reply
Second Intel Rig
(16 items)
 
  
CPUMotherboardGraphicsRAM
2700 4.5/ 1.28 77 290 (2) 16 / 1866 
Hard DriveCoolingOSMonitor
1000 360/240 10 64 28 2160 
PowerCase
850 540 
  hide details  
Reply
post #3 of 4
Thread Starter 
WOW! Just found the problem. Him and I were talking out the problem, going step by step, when I had an epitome. If the CPU is being bottle necked by ANYTHING, the GPU won't reach it's full clockspeed.

So, I went into the BIOS, just to gloss over his CPU clock settings, and I was like "***, the temps!". In his BIOS, it was reporting 99*C!!!! At first, I suspected a bad motherboard reading, but I opened up his PC and laid a finger on his H60, and not only wasn't it pumping, but it was REALLY hot! I looked further, and saw that the pump wasn't working anymore, and the BIOS reported it at 0RPM. I tried plugging it into other ports, etc. to no avail. I suspect the pump died.

The good thing though, is that we keep the stock coolers, so plugged that in, reviewed clockspeed settings, and everything works perfectly now. CPU Temps look good, fans spin, and thanks to the Define R5 case, it's not horribly loud either. Logged into PlanetSide, and FPS is 90-100 now, and 70-90 in battle. GPU looks good as well.

The only shame is that the H60 is out of warranty. Hopefully CORSAIR will come through for us on this one (I think the warranty from CORSAIR is still good, will see if Microcenter will take it 20ish days after the 30 day warranty, wouldn't be the first time they've done something like that for me). But now that the stock cooler is back on there, his performance is godlike again.

UPDATE: Took the H60 to Micro Center and they replaced it free of charge even though it was 20 days past warranty. This is why I am a repeat Micro Center customer!

Thanks for your help in making me investigate further rather than giving up on it.
+REP.
Edited by KaplooeyRaRa - 1/28/16 at 8:13pm
post #4 of 4
Good job!
Second Intel Rig
(16 items)
 
  
CPUMotherboardGraphicsRAM
2700 4.5/ 1.28 77 290 (2) 16 / 1866 
Hard DriveCoolingOSMonitor
1000 360/240 10 64 28 2160 
PowerCase
850 540 
  hide details  
Reply
Second Intel Rig
(16 items)
 
  
CPUMotherboardGraphicsRAM
2700 4.5/ 1.28 77 290 (2) 16 / 1866 
Hard DriveCoolingOSMonitor
1000 360/240 10 64 28 2160 
PowerCase
850 540 
  hide details  
Reply
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