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[OC3D] Seagate Hit with Class Action Lawsuit for High Failure Rates - Page 2

post #11 of 261
Quote:
Originally Posted by lrch View Post

Well, that settles it. Anecdotal evidence saves the day. Case dismissed.

Should be good enough evidence to dismiss the case if Backblaze data was good enough to file the case.
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post #12 of 261
Quote:
Originally Posted by bigjdubb View Post

Should be good enough evidence to dismiss the case if Backblaze data was good enough to file the case.

backblaze abuses drives beyond their designed environment and backblaze data are extremely inaccurate and bias where people who know better just takes it at face value with a grain of salt.

if seagates are that horrible then why do they kept buying / using them while having majority of their drives as seagates

using the drives beyond their design environment alone voids their claim along with warranty and other clauses for the suit and in sure the fineprint is enough to cover their arses for this.
post #13 of 261

I have one dead 3TB drive here and all my data are still on it. So, I am waiting for this.

 
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post #14 of 261
Assuming even that Backblaze did thier study properly, we still can't conclude much from it.

All it tells us is that when operating outside specified conditions and in an terrible environment, Seagate drive fail.more often. All it means is that Seagate are built to a tighter tolerance and don't handle extreme workloads as well. It tells us nothing about consumer fail rates.

I would rather trust the Hardware.fr data which shows Seagate and WD about par. Since that is consumer usage and the user base is large enough, issues like some people doing direct RMA and others simply not doing RMA are negated. We can assume the same behaviour for both groups of consumers since the sample size is large enough.

I do have 2 of the 3Tb, and 1 each of 2tb and 1tb so interesting to see how this turns out.
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post #15 of 261
i've plenty of seagates from 1TB to 4TB, a bunch of cheapos and some better SV series drives and SSHD. all in perfect working order.

i dont have issues with HDD in general still i'll keep my eye on this and see how it plays out but seriously backblaze data is so out of skew its not funny. the charts are as though they are engineered to make seagate look bad
post #16 of 261
Quote:
Originally Posted by Alvarado View Post

I mean is that actually true? 15% failure seems insane.

There were a couple years there where I swear my Seagate drives had an 80% failure rate. Sure I didn't have nearly as many as corporations and stuff, but I did buy 10 of them over a 2 year period and 8 of them failed within the first 3-6 months of owning the drive. I took quite a few years off from buying Seagate after that. Though I did just start again since their 8TB drive was just too good a deal to pass up and I had to try it.

The Samsung drives I had (F1, F2, and F3 all had even worse failure rates than Seagate drives for me though.
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post #17 of 261
I haven't bought a Seagate in a while but all mine never had any kind of trouble. I believe its all in how the drive is shipped. A few years back I ordered WD, Seagate, and Samsung drive from Newegg and one by one they all died different systems. I started buying retail boxed packaged drives and no problems since then. FedEx, UPS handling the drives is what is killing them. No telling what kind of G Forces a package box receives during shipping.
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post #18 of 261
It will be interesting to see how this turns out.

The old Samsung drives were my most reliable drives, my one 6 year old drive is starting to fail frown.gif
Otherwise I've had more or less equal failure with Seagate and western digital drives, all though I've been quite happy with my WD RED's
I bought 4 WD externals during the flood period to build my NAS (they where cheaper than internal drives, go figure) and 3 of the 4 WD Green drives ended up failing with in the first year, I replaced them with seagate drives and haven't had an issue. (this was like 3 years back now)

As customers it is just luck of the draw, still bad to see that Seagate has such high failure rates
Quote:
Originally Posted by s-x View Post

The data is coming from backblaze, a company that buys external HDD's rips them from their chassis and sticks them into servers. This does not represent 99% of consumer use. It's very misleading to go by their data, as it would be like taking a soccer goalie and playing him as a forward, the skill sets are vastly different. For all we know, seagate may handle head parking and power loss much better than hitachi, but since backblaze runs the hdd's 24/7 it wouldnt show up in the report.

You do realize that the whole ripping the drive out of the external was during the floods, which create a huge HDD shortage. They needed to maintain their HDD growth rate, so they bought what ever they could get their hands on. This is now long ago enough for this no longer to happening.
Yes, they do still use customer grade drives, but all drives are under the same conditions, more Seagate drives failing point to an issue with Seagate
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post #19 of 261
Wow, just wow. Backblaze is one of the worst references you can use for HDD reliability. Those Seagate drives have been used in three generations of BB's HDD rack designs, with the first two generations not having any vibration dampening that was even remotely helpful. Having a drive rack of 45 hard drives will introduce extreme amounts of vibration if not properly dampened, which they weren't for the first two generations, and some might even say the third. That's four years from generation one to three, and five from one to four. That is plenty of time for Seagate's drives to fail in those vibration-prone pods. And you wanna know another kicker? Pods v1 and v2 used 1.5TB and 3TB drives (scroll down). Now, what drives in those little graphs people swear by have the highest failure rate? Seagate 1.5TB and 3TB drives.

Plus, the failure rates BB is experiencing has not kept them from buying them, right? They're still bulk buying Seagate's drives and ripping them out of their external enclosures. Actually, I think v5.0 exclusively uses Seagate's 4TB drives (scroll further down). I think this can be written off just from the fact that a large business is using petabytes (>10) and hundreds, if not thousands, of consumer drives. Consumer drives aren't manufactured for strenuous server environments, and it wasn't until the third generation of storage pods that vibrations were seriously taken into account.

With that said, even if the lawsuit falls through, the average person reading that headline and looking at Backblaze's graphs won't know this. Because of that, Seagate is going to have a really bad reputation. So, the damage has already been done in that aspect.
Edited by airisom2 - 2/2/16 at 4:10am
post #20 of 261
There was plenty of sabre rattling about class action lawsuits over the 7200.11 firmware issues, which was a real issue that Seagate acknowledged, but I don't think anything came of it. I had to RMA one drive 3 times due to this problem before my warranty ran out.

In this case using data from a commercial environment running consumer drivers to justify a suit seems bogus.
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