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[troubleshooting] Haswell-E system randomly won't boot

post #1 of 6
Thread Starter 
Troubleshooting Help:

PCPartPicker part list / Price breakdown by merchant



[View formatted table]

Type Item Price

CPU Intel Core i7-5820K 3.3GHz 6-Core Processor $374.99 @ SuperBiiz

CPU Cooler Corsair H100i GTX 70.7 CFM Liquid CPU Cooler $102.88 @ Amazon

Motherboard MSI X99S SLI Krait ATX LGA2011-3 Motherboard $219.99 @ Newegg

Memory Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-2666 Memory $84.99 @ Amazon

Storage Samsung 840 Series 250GB 2.5" Solid State Drive $174.97 @ Newegg

Storage Western Digital Red 3TB 3.5" 5400RPM Internal Hard Drive $108.99 @ SuperBiiz

Storage Western Digital Red 3TB 3.5" 5400RPM Internal Hard Drive $108.99 @ SuperBiiz

Video Card XFX Radeon HD 7870 2GB Video Card -

Case Corsair 900D ATX Full Tower Case $339.99 @ Newegg

Power Supply SeaSonic X Series 850W 80+ Gold Certified Fully-Modular ATX Power Supply $129.99 @ Newegg

Fan Controller Lamptron FC6 Fan Controller $40.87 @ OutletPC

Prices include shipping, taxes, rebates, and discounts

Total (before mail-in rebates) $1736.65

Mail-in rebates -$50.00

Total $1686.65

Generated by PCPartPicker 2016-02-03 02:23 EST-0500

Describe your problem. List any error messages and symptoms. Be descriptive.

When the system is on it works fine- no issues. Sometimes when it is off though pushing the power button will not turn it on. There is a little blue led on the back of the board where the IO shield is- it also acts as the CMOS reset button, when the system is powered on it turns off- when the system is off it is blue. Sometimes when I push the power button, the only thing that happens is the LED turns off, and if I stick my ear up close to the components I can hear a high frequency whine, but it is incredibly low- I don't even know if it is relevant to the issue.

List anything you've done in attempt to diagnose or fix the problem.

I've tried multiple things to try to fix the issue. I'm under the impression that the issue is with the motherboard- MSI X99S SLI KRAIT Edition Link to manual: https://us.msi.com/product/motherboard/support/X99S-SLI-Krait-Edition.html#down-manual I have updated the bios from stock to the current 4th version. I have tried switching to a different BIOS. I have removed the battery and cleared it that way (found out that there is a battery jumper that I can short- as per directed by MSI Support). I have held down the CMOS reset button in the back- When I do this- sometimes the LED will come back on and then when I push the power button the system will start working, other times it will come back on- but as soon as I push the power button the LED turns back off (and nothing happens with the rest of the system), and other times when I hold down the CMOS button for 10-15 seconds the led will flicker on for a split second and turn off. I have shorted the battery jumper pin- This has also been hit or miss, there are a few LEDs that popup when this is done, the first time I tried this it booted right up after I pushed the power button, every time since then it has been a combination of waiting/trying other buttons/etc to get it to POST.

Provide any additional details you wish below. There are error codes that show up on the display whenever the system boots: 9C, B4, 99, as far as I know these are memory related- but have shown up before the issue became noticeable. I have not connected the 4pin auxiliary CPU power connector, from what I understand this is mainly necessary when the system is overclocked- I have not overclocked the system.

ANY ideas or recommendations would be greatly appreciated, I have discussed with support the possibility of RMAing the board if it came down to it- but I'm hesitant to put it out of commission for a few weeks as I need it for work.

THANKS!
post #2 of 6
You absolutely need the 4-pin power connector. I'm surprised the system will even boot some of the time.
A lack of power could easily explain what you are seeing. Voltage droops on the 12v rail can cause the oddest behavior but most often just failure to power up.
Why have you not plugged it in, does your PSU not have a connector?
Edited by compmaster - 2/3/16 at 12:51pm
Ultra II
(13 items)
 
 
Servolator
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CPUMotherboardGraphicsRAM
2nd generation Intel Core i7-2820QM Stock HP Radeon(TM) HD 6850M Standard HP RAM 
Hard DriveOptical DriveCoolingOS
Samsung 470 sieres Blu-ray player & SuperMulti DVD burner Standard 1-fan laptop setup Windows 7 Home Professional x64 
MonitorKeyboardPowerCase
17.3" diagonal Full HD HP 3D Ultra BrightView I... Backlit Keyboard with numeric keypad 130W Adaptable Power Brick HP Envy 17 3D Standard Case 
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Synaptics Touchpad Beats Audio HP 3D Active Shutter Glasses, HP TrueVision HD ... 
CPUMotherboardGraphicsRAM
Intel® Core™2 Quad Processor Q9550  XFX MB-N780-ISH9 LGA 775 NVIDIA nForce 780i SLI... GIGABYTE GeForce 210 ADATA 2GB 240-Pin DDR2 SDRAM 
Hard DriveHard DriveOptical DriveCooling
Western Digital Caviar Black Seagate Barracuda LG Black LG Blu-ray/HD DVD-ROM & 16X DVD±R DVD ... Standard Fans 
OSPowerCase
Ubuntu Server 11.10 OCZ ModXStream Pro 600W Antec Nine Hundred 
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Ultra II
(13 items)
 
 
Servolator
(11 items)
 
CPUMotherboardGraphicsRAM
2nd generation Intel Core i7-2820QM Stock HP Radeon(TM) HD 6850M Standard HP RAM 
Hard DriveOptical DriveCoolingOS
Samsung 470 sieres Blu-ray player & SuperMulti DVD burner Standard 1-fan laptop setup Windows 7 Home Professional x64 
MonitorKeyboardPowerCase
17.3" diagonal Full HD HP 3D Ultra BrightView I... Backlit Keyboard with numeric keypad 130W Adaptable Power Brick HP Envy 17 3D Standard Case 
MouseAudioOther
Synaptics Touchpad Beats Audio HP 3D Active Shutter Glasses, HP TrueVision HD ... 
CPUMotherboardGraphicsRAM
Intel® Core™2 Quad Processor Q9550  XFX MB-N780-ISH9 LGA 775 NVIDIA nForce 780i SLI... GIGABYTE GeForce 210 ADATA 2GB 240-Pin DDR2 SDRAM 
Hard DriveHard DriveOptical DriveCooling
Western Digital Caviar Black Seagate Barracuda LG Black LG Blu-ray/HD DVD-ROM & 16X DVD±R DVD ... Standard Fans 
OSPowerCase
Ubuntu Server 11.10 OCZ ModXStream Pro 600W Antec Nine Hundred 
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post #3 of 6
Thread Starter 
I plugged in the addition 4 pin CPU power connector, I also reseated the RAM- the issue persists.
post #4 of 6
Thread Starter 
I shorted the JBAT1 pin and it turned on after that, it's not consistent, but it did work this time. Could this be an indicator of a more specific issue?
post #5 of 6
Sounds like clearing your cmos was the ticket, have you been setting any options in the bios that might be conflicting with boot?
Ultra II
(13 items)
 
 
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(11 items)
 
CPUMotherboardGraphicsRAM
2nd generation Intel Core i7-2820QM Stock HP Radeon(TM) HD 6850M Standard HP RAM 
Hard DriveOptical DriveCoolingOS
Samsung 470 sieres Blu-ray player & SuperMulti DVD burner Standard 1-fan laptop setup Windows 7 Home Professional x64 
MonitorKeyboardPowerCase
17.3" diagonal Full HD HP 3D Ultra BrightView I... Backlit Keyboard with numeric keypad 130W Adaptable Power Brick HP Envy 17 3D Standard Case 
MouseAudioOther
Synaptics Touchpad Beats Audio HP 3D Active Shutter Glasses, HP TrueVision HD ... 
CPUMotherboardGraphicsRAM
Intel® Core™2 Quad Processor Q9550  XFX MB-N780-ISH9 LGA 775 NVIDIA nForce 780i SLI... GIGABYTE GeForce 210 ADATA 2GB 240-Pin DDR2 SDRAM 
Hard DriveHard DriveOptical DriveCooling
Western Digital Caviar Black Seagate Barracuda LG Black LG Blu-ray/HD DVD-ROM & 16X DVD±R DVD ... Standard Fans 
OSPowerCase
Ubuntu Server 11.10 OCZ ModXStream Pro 600W Antec Nine Hundred 
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Ultra II
(13 items)
 
 
Servolator
(11 items)
 
CPUMotherboardGraphicsRAM
2nd generation Intel Core i7-2820QM Stock HP Radeon(TM) HD 6850M Standard HP RAM 
Hard DriveOptical DriveCoolingOS
Samsung 470 sieres Blu-ray player & SuperMulti DVD burner Standard 1-fan laptop setup Windows 7 Home Professional x64 
MonitorKeyboardPowerCase
17.3" diagonal Full HD HP 3D Ultra BrightView I... Backlit Keyboard with numeric keypad 130W Adaptable Power Brick HP Envy 17 3D Standard Case 
MouseAudioOther
Synaptics Touchpad Beats Audio HP 3D Active Shutter Glasses, HP TrueVision HD ... 
CPUMotherboardGraphicsRAM
Intel® Core™2 Quad Processor Q9550  XFX MB-N780-ISH9 LGA 775 NVIDIA nForce 780i SLI... GIGABYTE GeForce 210 ADATA 2GB 240-Pin DDR2 SDRAM 
Hard DriveHard DriveOptical DriveCooling
Western Digital Caviar Black Seagate Barracuda LG Black LG Blu-ray/HD DVD-ROM & 16X DVD±R DVD ... Standard Fans 
OSPowerCase
Ubuntu Server 11.10 OCZ ModXStream Pro 600W Antec Nine Hundred 
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post #6 of 6
Thread Starter 
The ONLY modification that I've made has been making the ssd that has ubuntu installed the primary boot device.
The issue continues to happen if I shut down and try booting up again, this just seemed to do the trick this time
It does seem that it usually boots after a cmos reset though. I've updated it and it's still a problem
Edited by binarysaurus - 2/4/16 at 12:14pm
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