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RMA'd Monitors Sold As New?

post #1 of 3
Thread Starter 
Is it common to receive an RMA'd monitor as new? I recently purchased a BenQ XL2720 from a reputable online dealer (who sells everything "From A to Z") and was surprised to see the monitor box had been previously opened. The component parts were loose in the box with their torn open packaging stuffed into the foam holders beneath them.

I thought they just sent the RMA'd items back to the manufacturer? I decided to RMA the unit too, as I expected a monitor in new condition. I am hesitant to order another if I run this risk again.
post #2 of 3
If you are purchasing something that isn't "Brand New, In Box" meaning the seals have been broken, it should be clearly marked as refurbished or "Open Box Special" or something like that.

If I order something from someone and it says no where in the description about a refurb or open box, I would not expect anything less than sealed in the brand new package and send it back if it was anything else.

In other words, the answer is NO, it is not normal to get an opened or refurbished item sold as "new" in the add. At least not from any company that should expect to retain my business.
Jarvis
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Pepto Pony
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MrDVR
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Jarvis
(26 items)
 
Pepto Pony
(12 items)
 
MrDVR
(15 items)
 
CPUMotherboardGraphicsRAM
AMD FX-8350 @ 4.8Ghz CROSSHAIR V FORMULA-Z MSI GTX 980 Gaming 4g 16Gb G. Skill Ripjaws 4x4 @ 1600 
Hard DriveHard DriveHard DriveOptical Drive
Samsung 840 PRO 128Gb SSD Intel 160 Gb SSD Intel 250 Gb SSD Generic DVD-RW 
CoolingCoolingCoolingCooling
2 x Noctua (NF-P12-1300 )1300rpm Premium Silent... Alphacool NexXxos UT60 Full Copper Radiator 240 Noctua NF-A6X25 FLX Quiet Computer Cooling Fan ... NZXT Sentry Mesh Fan Controller w/ Five 30 watt... 
CoolingCoolingCoolingCooling
2 x Corsair Air Series SP120   COUGAR CF-V12H Vortex Hydro-Dynamic-Bearing  Monsoon 90° Rotary Angle Fitting - 5/8" - Red Bitspower Dual / Single D5 Top Upgrade Kit 100 ... 
CoolingCoolingCoolingCooling
ModMyToys DreamFlex Premium 3/8" ID Tubing Reta... Coolance Liquid Coolant Bottle, 700mL Fluoresce... Coolance PMP 450 Variable Speed D5 Pump Bitspower D5 Mod Top V2 Pom version 
OSMonitorKeyboardPower
Microsoft Windows 7 Ultimate Samsung KS8000 4k UHD 65" Microsoft Wireless Comfort 5000 Keyboard and Mouse SeaSonic M12II 750 
CaseAudio
My TV Stand Cabinet Creative Sound Blaster X-Fi Titanium 
CPUMotherboardGraphicsRAM
FX-4300 Gigabyte GA-78LMT-USB3 EVGA Geforce GTX 260 G.Skill Ripjaws X 
Hard DriveHard DriveOptical DriveCooling
Corsair SSD Samsung 7200 Laptop drive Some DVD Burner I took out of a dead Dell. Noctua NH-C12P SE14 
MonitorKeyboardPowerCase
Dell 19" 16:9 Logitec wireless Enermax 650w Apevia X-Cruiser3 Pink 
CPUMotherboardGraphicsRAM
A6-6400K Dual Core MSI A78M-E35 Onboard 4Gb G.Skill Ripjaws 1600Mhz (2 x 2) 
Hard DriveHard DriveOptical DriveCooling
Intel 320 SSD Western Digital 2.5" 1Tb 7200rpm  LG External Blue-ray Combo Drive Noctual NH-L9a 92mm SS02 
OSMonitorKeyboardPower
Windows 7 Ultimate 64bit Toshiba Regza 52" 1080p Logitech K400 Antec EarthWatts Green EA-380D 
CaseAudioOther
A piece of plywood and some zip ties. Onboard Hauppauge WinTV HVR-2250 dual tuner card. 
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post #3 of 3
That "reputable online dealer" is not as reputable as it used to be. I've had a lot of problems with it in the past year.
     
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CPUMotherboardGraphicsRAM
i7-5930K Haswell-e Asus X99-E WS/USB 3.1 Visiontek Radeon 7870 2GB with 6 miniDisplayports G-Skill Ripjaws 64GB (8x8GB) DDR4 2133 
Hard DriveHard DriveCoolingOS
Samsung 850 EVO 4TB SSDs Samsung 950 Pro 512GB m.2 SSD boot drive Noctua NH-D15S Cpu cooler Win 7 Ultimate 
PowerCaseMouseMouse Pad
Corsair AX760 Scratch built. Currently under construction at ... Logitech M525 El Cheapo Allsop hard plastic 
CPUMotherboardGraphicsGraphics
i7-3930k ASUS P9X79 WS MSI R7850 Twin Frozr 2GD5/OC Radeon HD 7850 2GB... Monoprice 1x2 powered HDMI Splitter 
RAMHard DriveHard DriveHard Drive
Kingston HyperX 32GB (8 x 4GB) 240-Pin DDR3 SDR... 128GB Samsung 840 Pro SSD 4TB Samsung 850 EVO SSD 4TB Samsung 850 EVO SSD 
Hard DriveHard DriveOptical DriveCooling
4TB Samsung 850 EVO SSD 4TB Samsung 850 EVO SSD LG 12X BD-ROM 16X DVD-ROM 48X CD-ROM SATA Inter... COOLER MASTER GeminII S524 120mm Long Life Slee... 
OSMonitorMonitorKeyboard
Windows 7 Ultimate 3 x Asus VG248QE Vizio VO320E 32" TV Logitech G510s 
PowerCaseMouseAudio
Corsair HX750W Antec Two Hundred v2 Logitech M525 with Unifying Receiving Corsair SP2500 2.1 Speakers 
AudioOtherOtherOther
ASUS Xonar Essence STX Virtual 7.1 Channels 24-... LSI 9211-8i HBA card HooToo® HT-CR001 3.5" PCI-E to USB 3.0 Multi-in... StarTech HSB220SAT25B 2 Drive 2.5in Trayless Ho... 
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