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Friend got a blue screen

post #1 of 5
Thread Starter 
My friend got a blue screen on her laptop (HP Pavilion) (This exact one):

YKezr34.jpg

She said this about what happened afterward:

"[3:54:30 PM] Elf: It starts normally but freezes at the windows logo
[3:54:41 PM] Elf: Or not freeze, but it wont stop loading
[3:54:46 PM] Elf: Like i cant get past it
[3:55:07 PM] Elf: It says 'starting up'"

I know this is quite vague but any guesses?
Edited by Truth - 2/11/16 at 3:58pm
post #2 of 5
Windows 7?
    
CPUMotherboardGraphicsRAM
i7 2670 @ 2.8Ghz m4600 m5100 @ 1100c/1500m 16GB DDR3 1333Mhz 
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c300 128GB SSD 2TB FireCuda 7mm 2TB Firecuda 7mm 1TB 5400rpm 
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750GB 5400rpm Windows 10 x64  1920x1080 @90hz 150w 
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CPUMotherboardGraphicsRAM
i7 2670 @ 2.8Ghz m4600 m5100 @ 1100c/1500m 16GB DDR3 1333Mhz 
Hard DriveHard DriveHard DriveHard Drive
c300 128GB SSD 2TB FireCuda 7mm 2TB Firecuda 7mm 1TB 5400rpm 
Hard DriveOSMonitorPower
750GB 5400rpm Windows 10 x64  1920x1080 @90hz 150w 
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post #3 of 5
Thread Starter 
Yeah, Win7.
post #4 of 5
https://support.microsoft.com/en-us/kb/980932

This might be worth a look over
    
CPUMotherboardGraphicsRAM
i7 2670 @ 2.8Ghz m4600 m5100 @ 1100c/1500m 16GB DDR3 1333Mhz 
Hard DriveHard DriveHard DriveHard Drive
c300 128GB SSD 2TB FireCuda 7mm 2TB Firecuda 7mm 1TB 5400rpm 
Hard DriveOSMonitorPower
750GB 5400rpm Windows 10 x64  1920x1080 @90hz 150w 
Mouse
Corsair M40 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i7 2670 @ 2.8Ghz m4600 m5100 @ 1100c/1500m 16GB DDR3 1333Mhz 
Hard DriveHard DriveHard DriveHard Drive
c300 128GB SSD 2TB FireCuda 7mm 2TB Firecuda 7mm 1TB 5400rpm 
Hard DriveOSMonitorPower
750GB 5400rpm Windows 10 x64  1920x1080 @90hz 150w 
Mouse
Corsair M40 
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post #5 of 5
Corrupted Operating System is most likely, OR it's a dying HDD. Odds are it's the former of the two I spoke of which is easily enough fixed, just means you need to reinstall the OS... happens with 7 a lot.
     
CPUMotherboardGraphicsRAM
Intel Core i5-6300HQ Dell Proprietary 4GB Nvidia GTX 960M Samsung 12GB (1x8GB 1x4GB) DDR3L 1600 MHz 
Hard DriveHard DriveCoolingOS
256GB SanDisk M.2 SSD 1TB HGST 7.2k HDD Custom Cooling by Dell Solutions Windows 10 Home 64-Bit 
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15.6" 1920x1080 IPS Screen Dell 130w PSU Logitech G602 Wireless 
Mouse Pad
Xtrac 'Ripper' Mouse Pad 
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Intel Core i7-2760QM Toshiba Qosmio X775 Nvidia 1.5GB GTX 560M 8GB DDR3 1333 
Hard DriveOptical DriveCoolingOS
120GB Samsung 830 SSD + 1TB HGST 7200RPM HDD CD/DVD-RW Stock Windows 10 Home 64-Bit 
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CPUMotherboardGraphicsRAM
Intel Core i5-6300HQ Dell Proprietary 4GB Nvidia GTX 960M Samsung 12GB (1x8GB 1x4GB) DDR3L 1600 MHz 
Hard DriveHard DriveCoolingOS
256GB SanDisk M.2 SSD 1TB HGST 7.2k HDD Custom Cooling by Dell Solutions Windows 10 Home 64-Bit 
MonitorKeyboardPowerMouse
15.6" 1920x1080 IPS Screen Dell 130w PSU Logitech G602 Wireless 
Mouse Pad
Xtrac 'Ripper' Mouse Pad 
CPUMotherboardGraphicsRAM
Intel Core i7-2760QM Toshiba Qosmio X775 Nvidia 1.5GB GTX 560M 8GB DDR3 1333 
Hard DriveOptical DriveCoolingOS
120GB Samsung 830 SSD + 1TB HGST 7200RPM HDD CD/DVD-RW Stock Windows 10 Home 64-Bit 
MonitorKeyboardPowerMouse
17.3" - 1600x900 Standard backlit 180w Power Adapter Logitech G500s 
Audio
Harmon/Kardon Onboard 
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