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Sold Phone now buyer can't sign in?

post #1 of 23
Thread Starter 
I sold my Moto G here to a member. I reset the phone and everything went well. Buyer got the phone and now when he goes to set it up its asking for the old user email and password to continue setup. I have never seen that before. But it looks like its a new feature of 6.0 Android. So I trust the guy I have sold him many things, so I give him user name and password for gmail to continue setup, I'll change my password after. But now Google has locked my Gmail saying suspicious activity. How the heck to you deactivate your phone so someone else can use it now that it isn't yours? I think its dumb google has done this, that means anyone that sells there phone can't now because google will lock you out. There has to be way to change this?? Funny thing is I sold a Moto G about 2 months ago to the same user and that one worked just fine no problems signing in.
Edited by falcon26 - 2/12/16 at 8:26am
post #2 of 23
Quote:
Originally Posted by falcon26 View Post

I sold my Moto G here to a member. I reset the phone and everything went well. Buyer got the phone and now when he goes to set it up its asking for the old user email and password to continue setup. I have never seen that before. But it looks like its a new feature of 6.0 Android. So I trust the guy I have sold him many things, so I give him user name and password for gmail to continue setup, I'll change my password after. But now Google has locked my Gmail saying suspicious activity. How the heck to you deactivate your phone so someone else can use it now that it isn't yours? I think its dumb google has done this, that means anyone that sells there phone can't now because google will lock you out. There has to be way to change this??
You had to remove all your google accounts and any lock screen settings before doing the reset.
post #3 of 23
Thread Starter 
I did remove my account. I did a hard reset on the phone. Now since I am in CA and he is in TX it will not let him in. Do you remove your account on the desktop as well, if so how would you do that?
post #4 of 23
https://support.google.com/nexus/answer/6172890?hl=en
Quote:
Important: If you reset your Google account password and need to do a factory reset, you need to wait 72 hours after changing your password to reset your device. For security purposes, you can't use an account if the password was changed within 72 hours to set up the device after reset. Learn how to reset your Nexus, Google Play edition, or Android One device to factory settings.
Quote:
To turn off device protection, remove your Google account from your device. If you have Developer options enabled on your device, you can also go to Settings Settings > Developer options and check "OEM Unlocking."
Looks like you'll just have to wait 72 hours and then have him login to that account and then remove the actual account itself.
post #5 of 23
Did he try re-flashing as opposed to factory resetting?
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post #6 of 23
Quote:
Originally Posted by Triniboi82 View Post

Did he try re-flashing as opposed to factory resetting?
Pretty sure the account still stays.
post #7 of 23
Thread Starter 
I didn't change my password yet, its the same as when I had the phone. God this is so lame. We did this 2 months ago and it was fine. Do I have to remove something from my Google account on my PC?
post #8 of 23
Quote:
Originally Posted by jach11 View Post

Pretty sure the account still stays.

Reflashing reinstalls android, so the account wouldn't stay. Unless you did a dirty flash, which is typically a no no.
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post #9 of 23
Quote:
Originally Posted by maddangerous View Post

Reflashing reinstalls android, so the account wouldn't stay. Unless you did a dirty flash, which is typically a no no.
He could try going into the recovery and doing that, OP should ask him to do that and see what happens.
post #10 of 23
Thread Starter 
I did a normal factory reset. I've done it a hundred times on other devices no problem. This is the first time this has happened. I can't find anything on my desktop PC that would help.
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