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[Ars] Warning: Bug in Adobe Creative Cloud deletes Mac user data without warning

post #1 of 4
Thread Starter 
Quote:
Adobe Systems has stopped distributing a recently issued update to its Creative Cloud graphics service amid reports a Mac version can delete important user data without warning or permission.

The deletions happen whenever Mac users log in to the Adobe service after the update has been installed, according to officials from Backblaze, a data backup service whose users are being disproportionately inconvenienced by the bug. Upon sign in, a script activated by Creative Cloud deletes the contents in the alphabetically first folder in a Mac's root directory. Backblaze users are being especially hit by the bug because the backup service relies on data stored in a hidden root folder called .bzvol. Because the folder is the alphabetically top-most hidden folder at the root of so many users' drives, they are affected more than users of many other software packages.
Quote:
Many users who don't use Backblaze (the reporter of this Ars story included) will find the first folder in their Mac root drive is .DocumentRevisions-V100,
a folder that stores data required for Mac autosave and Version history functions to work properly. Deleting its contents could have negative consequences. The Adobe bug could also have dire consequences for users who have important folders with spaces in them, since those also assume a top alphabetically sorted spot on the Mac hard drive (which by default is labeled Macintosh HD).

Source.



Adobe being Adobe. Maybe it's some sort of self dark humour since Adobe starts with the letter "A".
 
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post #2 of 4
Wow... create hidden files on the root directory.

genius!
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post #3 of 4
Good thing I don't use products from either company LOL.
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post #4 of 4
Thread Starter 
Quote:
Originally Posted by CSCoder4ever View Post

Wow... create hidden files on the root directory.

genius!

Well, the Backblaze users are running an automated system backup so it's arguable they have a reason to do so. In any case, in the second quote you can see how this can affect everybody else as the bug will delete ".DocumentRevisions-V100", which is the folder that stores data required for the autosave and Version history functions.
 
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