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ASRock X99e-ITX/ac + GTX 980 issue [Solved]

post #1 of 11
Thread Starter 
Hello everyone. I'm having some issues and I believe it's come down to the power supply, and I'd like some input. I've recently put together a new build, and, according to some power supply calculators online, my system draw should be no more than 450W watts. But I believe I'm failing to power my graphics card.

My system currently has an Intel i7-5820K, 2x DDR4 GB, 1 6TB HDD, a GTX 670, an optical drive, three 92mm fans, and one 120mm fan. The motherboard is an ASRock X99e-ITX/ac, the power supply is a SilverStone SX-500-LG 500W.

Basically I planned on running the system with a GTX 980. My friend sold me a working 980 for $300, and I put it in my system. When trying to boot, everything would turn on and stay on, including the GPU fan, but nothing would display to my screen. I tried different screens/inputs/outputs, and even cables. I decided to then try my old GTX 670 and it worked.

To double check that the GTX 980 was working, I put it in a friend's PC and it worked. His power supply is some no-name 800W.

Now, I took my time and seemingly did my research. I was sure my PSU would have enough amperage and wattage where needed. And it still seems like it should. Especially when considering that the GTX 670, according to NVidia draws a max of 170 watts, and a GTX 980 draws a max of 165W, using the same power connectors/voltages.

So, I'm very confused. Is it a PSU issue? Could it be something strange like a BIOS update is needed? Any help would be greatly appreciated.

EDIT: I'm listing it as "solved," since the issue no longer resides. Again, I think it could only have been either a GPU short or some of the connection on the PCIe slot wasn't inserted fully.
Edited by Sazexa - 3/4/16 at 11:40am
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post #2 of 11
Was the GTX 980 BIOS overclocked? That would make it draw more power, perhaps a lot more.

See this. Maybe 300 watts
 
 
Edited by billbartuska - 2/12/16 at 11:33pm
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post #3 of 11
Thread Starter 
Quote:
Originally Posted by billbartuska View Post

Was the GTX 980 BIOS overclocked? That would make it draw more power, perhaps a lot more.

See this. Maybe 300 watts
 
 

I asked this question myself, to who I bought the card from. He said he never overclocked it. But it is one of EVGA's "SC"/"Super Clocked" cards. Which does draw a bit more power from factory, but, EVGA seems to say max draw is 180W. I can't see a supposed 10W actually making the difference between running the system and not. Especially when, again, the whole system should be at 450W absolute worst case scenario.
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post #4 of 11
Are you using the same video output as the person you bought it from? Is there a chance that the output your using on the 980 is broken? Try the hdmi, Dvi, display port and see if one of them works.

Edit:

I reread and saw you already tried this.

I would also think that if your PSU was not enough, you would still be able to boot the system to the desktop as the card would be at idle and draw much less power. If the PSU was insufficient, that would most likely rear its head when you put a load in the card during gaming.
Edited by Depauville Kid - 2/13/16 at 4:12am
post #5 of 11
Thread Starter 
Quote:
Originally Posted by Depauville Kid View Post

Are you using the same video output as the person you bought it from? Is there a chance that the output your using on the 980 is broken? Try the hdmi, Dvi, display port and see if one of them works.

Edit:

I reread and saw you already tried this.

I would also think that if your PSU was not enough, you would still be able to boot the system to the desktop as the card would be at idle and draw much less power. If the PSU was insufficient, that would most likely rear its head when you put a load in the card during gaming.


See, I thought the same thing, as well. About how it should still at least start. And another thing, on idle my PSU fan isn't even running. So it's not running too hot or at a load at which requires cooling.

Basically at this point I'm wondering if it's maybe something stupid like something on the card shorting out, or possibly something as strange as a BIOS update is needed. I'm going to try and see if I can underclock the card on another PC before deciding what else to do. Also, according to a very good powersupply calculator, from outervision, and here's what I've got for stats on the PC's estimated draw.

- Max System Draw: 405W
- 3.3V Load - 4.5A
- 5V Load - 11.3A
- Combined 3.3V + 5V Wattage 72W
- 12V Load - 31.9A
- 12V Wattage 383W


So, as we can see, I should have plenty of over-head available on my 500W PSU. Also, as far as the rails power output goes, here are the specs directly from SilverStone's website for the SX-500-LG.

- 3.3V Rail Max Operating Load - 20A (15.5A overr useage)
- 5V Rail Max Operating Load - 20A (8.7A over useage)
- 12V Rail Max Operating Load - 40A (8.1A over useage)


So, all this considering, I don't understand why this power supply would be insufficient for this configuration. Mind you, this is calculator with more hardware than what is currently in the PC at the moment.

I'll need to look into this more later, but if anyone has any ideas, they'd be greatly appreciated.
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post #6 of 11
Sory but the calculator from outervision is not good its crap and totally useless and i can tell you that numbers are not right.
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post #7 of 11
Thread Starter 
Quote:
Originally Posted by shilka View Post

Sory but the calculator from outervision is not good its crap and totally useless and i can tell you that numbers are not right.
Okay, then what are the numbers? Lol
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post #8 of 11
If you system is at stock then its about 100 watt less then that.
You have not said anything about overclocks so i assumed none are on.
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post #9 of 11
Thread Starter 
Quote:
Originally Posted by shilka View Post

If you system is at stock then its about 100 watt less then that.
You have not said anything about overclocks so i assumed none are on.

There are none. And I know it shouldn't be that high, as 405W would be worst case scenario at full load on all parts of my system. But even still, if you're right, I should still have no issue powering my GTX 980. I'm bringing it over a friend's tomorrow and we're going to test it to see what happens.
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post #10 of 11
Thread Starter 
Quote:
Originally Posted by Sazexa View Post

There are none. And I know it shouldn't be that high, as 405W would be worst case scenario at full load on all parts of my system. But even still, if you're right, I should still have no issue powering my GTX 980. I'm bringing it over a friend's tomorrow and we're going to test it to see what happens.

So, I've brought the GPU over to a friend's house. I uninstalled his 980 Ti's drivers, software, and the card from the system. I turned off his computer, removed his graphics card, and placed my GTX 980 into his system. I secured it in, turned his PC back on, and the card was displaying to the screen.

So, I'm thinking one of three things were, or could have been happening with my build.


  • 1: The power supply was insufficient to power the card.
  • 2: The graphics card is for some reason, unsupported with my motherboard, or the board requires a BIOS update.
  • 3: A short was causing the card to not boot with the system.


Concerning scenario #1, I don't believe this is the case. As on EVGA's website using their power supply calculator they recommend a 500W power supply for the same configuration with the same maximum amperage rating for the 12V rail that my SX-500-LG has.

Concerning scenario #2, I believe this may actually be my issue. Looking at ASRock's website through downloads for the BIOS, I see several updates concerning "VGA compatibility" as well as other updates. Perhaps this is what needs to be done.

Concerning scenario #3, it simply seems unlikely. I didn't notice anything touching the back of the card, and even if there was, all items are plastic/cloth braided and shouldn't act as a conductor to cause a short.

More to come, I hope I can find a solution and hopefully help someone else out.
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Intel i7-5820K ASRock X99e-ITX/ac NVidia GTX 980 G. Skill 
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Intel Series 730 Western Digital Black EKWB Supremacy EVO [Acetal + Nickel] EK SE 240 
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Intel 730 Western Digital Caviar Black Noctua NH-D9L SilenX Effizio 12-15 
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Andromeda
(21 items)
 
NCase M1
(18 items)
 
In Win 901
(12 items)
 
CPUMotherboardGraphicsGraphics
i7-6950X ASUS Rampage V Edition 10 GTX 1080 GTX 1080 
RAMHard DriveHard DriveCooling
Corsair Dominator Platinum DDR4 Western Digital Black Intel 730 Series EKWB Supremacy Evo 
CoolingCoolingCoolingCooling
EK ZMT EK EVO-Clear EK Fittings EK PE 360 
CoolingCoolingCoolingCooling
EK DDC 3.2 PWM GTX 1080 FC Nickel & Acetal GTX 1080 Backplate EK SE 360 
CoolingOSPowerCase
Noctua NF-F12 Windows 10 Home Corsair RM1000X Phanteks Evolv ATX TG 
Other
CableMod ModMesh Cable Kit (Black/White/Gray) 
CPUMotherboardGraphicsRAM
Intel i7-5820K ASRock X99e-ITX/ac NVidia GTX 980 G. Skill 
Hard DriveHard DriveCoolingCooling
Intel Series 730 Western Digital Black EKWB Supremacy EVO [Acetal + Nickel] EK SE 240 
CoolingCoolingCoolingCooling
Laing DDC Pump EK GTX 980 Full Block [Acetal + Nickel] FrozenQ NCase M1 Reservoir EK "ZMT" Tubing 
CoolingCoolingCoolingOS
Fittings EK EKoolant EVO Clear Noctua NF-F12 Windows 10 
PowerCase
SilverStone SX-500-LG NCase M1 
CPUMotherboardGraphicsRAM
i5-4590S ASUS MAXIMUS IV Impact Z87 EVGA GTX 670 Corsair Dominator Platinum 
Hard DriveHard DriveCoolingCooling
Intel 730 Western Digital Caviar Black Noctua NH-D9L SilenX Effizio 12-15 
CoolingOSPowerCase
SilenX Effizio 09-15 Windows 7 Corsair AX760 In Win 901 
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Overclock.net › Forums › Components › Power Supplies › ASRock X99e-ITX/ac + GTX 980 issue [Solved]