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How to get in contact with Zowie RMA

post #1 of 10
Thread Starter 
I bought a Zowie FK1 in May 2015 from Canada Computers (through Amazon) Mine is the yellow FK1. post click-delay fix I believe.

Unfortunately the tracking was never right, compared to G400 and now Mionix Naos 7000 (also 3310, main mouse) even at the same DPI levels. I believe I am having the trim lens problem documented here. Just want to clean out the 'ol mouse pile. I tried contacting Zowie back in June 2015 but as we know they didn't respond tongue.gif Now that they got bought out by BenQ would the be more responsive?

Thanks.
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Broken Dreams
(10 items)
 
macbook pro 2015
(16 items)
 
 
CPUMotherboardGraphicsRAM
i5-4590 Gigabyte Z97X-UD5H ASUS R9 270X 8GB Kingston HyperX DDR3-1866 
Hard DriveCoolingOSPower
240GB Intel 530 SSD CM Hyper 212 Windows 7 Ultimate Seasonic M12II-620 
CaseMouse
Corsair 750D Logitech G400 
CPUMotherboardGraphicsRAM
i7-4870HQ Intel HM87 AMD R9 M370X 16GB DDR3 
Hard DriveOSOSMonitor
512GB Apple/Samsung SSD Windows 10 Enterprise OS X 15 inch Retina display 
MonitorKeyboardPowerMouse
BenQ XL2720Z Das Keyboard (cherry mx blue) Magsafe 2 charger Mionix Naos 7000 
Mouse PadAudioAudioOther
SteelSeries QCK (standard size) Sennheiser HD 558 Fiio E10K Onkyo TX-8020 
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post #2 of 10
I'm curious too. Especially for those who bought from retailers outside Amazon, do we go back to Zowie or the retailer in question? My brother had a minor problem with his ZA13 and Zowie never replied his queries.
post #3 of 10
I've trimmed the lens on my DA 3G (S3668) and it didn't affect either tracking or LoD in any way. If you're curious.
post #4 of 10
I just had my Zowie FK1 RMA'd because my sensor was completely dead. Did this less than a month ago.

Initial response email took about a week, but then average response time when the case was open was 1day.

I wish they had sent me the white logo version frown.gif
post #5 of 10
Quote:
Originally Posted by fappy View Post

I just had my Zowie FK1 RMA'd because my sensor was completely dead. Did this less than a month ago.

Initial response email took about a week, but then average response time when the case was open was 1day.

I wish they had sent me the white logo version frown.gif

Which did you get?
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my baby
(14 items)
 
   
CPUMotherboardGraphicsRAM
4690k ASUS H97M-e/CSM GTX 970 Mixed Brand 
Hard DriveOSMonitorKeyboard
Samsung 850 EVO Windows 10 ASUS VG248QE Corsair K65 
PowerCaseMouseMouse Pad
Corsair CX500 Corsair SPEC-01 Steelseries Kinzu Sudden Attack SteelSeries QcK+ 
AudioAudio
HyperX Cloud II Sennheiser Momentum IEMs 
CPUGraphicsRAMHard Drive
i7-2860QM@2.5GHz AMD Radeon 6770M 1GB Crucial 16GB DDR3L 1333MHz SODIMM For Mac  Samsung 850 EVO  
OSMonitorMouseAudio
MAC OSX El Capitan High-res Upgraded display 1680x1050 15.6" Steelseries Kinzu Sudden Attack RHA MA750 
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post #6 of 10
Quote:
Originally Posted by bruzanHD View Post

Which did you get?
The same one I had bought.
post #7 of 10
Quote:
Originally Posted by fappy View Post

The same one I had bought.

Yellow?
my baby
(14 items)
 
   
CPUMotherboardGraphicsRAM
4690k ASUS H97M-e/CSM GTX 970 Mixed Brand 
Hard DriveOSMonitorKeyboard
Samsung 850 EVO Windows 10 ASUS VG248QE Corsair K65 
PowerCaseMouseMouse Pad
Corsair CX500 Corsair SPEC-01 Steelseries Kinzu Sudden Attack SteelSeries QcK+ 
AudioAudio
HyperX Cloud II Sennheiser Momentum IEMs 
CPUGraphicsRAMHard Drive
i7-2860QM@2.5GHz AMD Radeon 6770M 1GB Crucial 16GB DDR3L 1333MHz SODIMM For Mac  Samsung 850 EVO  
OSMonitorMouseAudio
MAC OSX El Capitan High-res Upgraded display 1680x1050 15.6" Steelseries Kinzu Sudden Attack RHA MA750 
  hide details  
Reply
my baby
(14 items)
 
   
CPUMotherboardGraphicsRAM
4690k ASUS H97M-e/CSM GTX 970 Mixed Brand 
Hard DriveOSMonitorKeyboard
Samsung 850 EVO Windows 10 ASUS VG248QE Corsair K65 
PowerCaseMouseMouse Pad
Corsair CX500 Corsair SPEC-01 Steelseries Kinzu Sudden Attack SteelSeries QcK+ 
AudioAudio
HyperX Cloud II Sennheiser Momentum IEMs 
CPUGraphicsRAMHard Drive
i7-2860QM@2.5GHz AMD Radeon 6770M 1GB Crucial 16GB DDR3L 1333MHz SODIMM For Mac  Samsung 850 EVO  
OSMonitorMouseAudio
MAC OSX El Capitan High-res Upgraded display 1680x1050 15.6" Steelseries Kinzu Sudden Attack RHA MA750 
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post #8 of 10
I Heard the only way you can get in contact with zowie is via carrier pigeon.
post #9 of 10
Thread Starter 
Heh. Let's see if BenQ owning them will help biggrin.gif
Broken Dreams
(10 items)
 
macbook pro 2015
(16 items)
 
 
CPUMotherboardGraphicsRAM
i5-4590 Gigabyte Z97X-UD5H ASUS R9 270X 8GB Kingston HyperX DDR3-1866 
Hard DriveCoolingOSPower
240GB Intel 530 SSD CM Hyper 212 Windows 7 Ultimate Seasonic M12II-620 
CaseMouse
Corsair 750D Logitech G400 
CPUMotherboardGraphicsRAM
i7-4870HQ Intel HM87 AMD R9 M370X 16GB DDR3 
Hard DriveOSOSMonitor
512GB Apple/Samsung SSD Windows 10 Enterprise OS X 15 inch Retina display 
MonitorKeyboardPowerMouse
BenQ XL2720Z Das Keyboard (cherry mx blue) Magsafe 2 charger Mionix Naos 7000 
Mouse PadAudioAudioOther
SteelSeries QCK (standard size) Sennheiser HD 558 Fiio E10K Onkyo TX-8020 
  hide details  
Reply
Broken Dreams
(10 items)
 
macbook pro 2015
(16 items)
 
 
CPUMotherboardGraphicsRAM
i5-4590 Gigabyte Z97X-UD5H ASUS R9 270X 8GB Kingston HyperX DDR3-1866 
Hard DriveCoolingOSPower
240GB Intel 530 SSD CM Hyper 212 Windows 7 Ultimate Seasonic M12II-620 
CaseMouse
Corsair 750D Logitech G400 
CPUMotherboardGraphicsRAM
i7-4870HQ Intel HM87 AMD R9 M370X 16GB DDR3 
Hard DriveOSOSMonitor
512GB Apple/Samsung SSD Windows 10 Enterprise OS X 15 inch Retina display 
MonitorKeyboardPowerMouse
BenQ XL2720Z Das Keyboard (cherry mx blue) Magsafe 2 charger Mionix Naos 7000 
Mouse PadAudioAudioOther
SteelSeries QCK (standard size) Sennheiser HD 558 Fiio E10K Onkyo TX-8020 
  hide details  
Reply
post #10 of 10
They'll still use pigeons. I mean they'll have slightly different colour feathers and "Benq" written on one leg but it will be same old same old.
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