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Western Digital 4TB Black not powering up... help!

post #1 of 9
Thread Starter 
I have a Western Digital 4TB Black that stopped powering up suddenly. I have it connected via an external powered sata/usb adapter. I am able to connect other drives externally and the pc sees them just fine. However, this drive doesn't spin up at all and it doesn't recognize the drive under disk management. Is there a way to get the files off of this onto another drive? I don't think the platters are affected, it just seems to have stopped receiving power.

Thank you.
HTPC
(24 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core BX80646I74790K i7-4790K Processor (8... ASRock LGA1150/Intel Z87 EXTREME4 /DDR3/Quad Cr... EVGA GeForce GTX 750Ti Superclock w/G-SYNC Supp... G.Skill Ares Low Profile Memory - 4x8G = 32GB ... 
Hard DriveHard DriveHard DriveHard Drive
Samsung Electronics 850 EVO-Series 512GB 2.5-In... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... 
Hard DriveOptical DriveCoolingCooling
Western Digital 4TB SATA III 7200 RPM 64 MB Cac... ASUS Computer International Direct Blu-Ray Writ...  Zalman Blue Led CPU Cooler Aerocool Shark Blue Edition 140mm x 25mm High A... 
CoolingOSMonitorMonitor
Scythe Kaze Master II 5.25" 4 Channel Fan Contr... Windows 10 Professional 64bit AOC 29-inch IPS Q2963PM (21:9) LED Monitor Epson PowerLite 8345 HD 1080p LCD Projector 
KeyboardPowerCaseMouse
Logitech Wireless Illuminated Keyboard K800 Silverstone Tek Strider Gold S Series 750W ATX1... Lian Li PC-C60B Domus Logitech Wireless Anywhere Mouse MX for PC and Mac 
Mouse PadAudioOtherOther
None - Darkfield Mouse works on everything, ev... Onboard - 7.1 CH HD Audio with Content Protecti... Logitech Mini Controller for Logitech Revue and... TP-LINK TL-WDN4800 Dual Band Wireless N900 PCI ... 
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HTPC
(24 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core BX80646I74790K i7-4790K Processor (8... ASRock LGA1150/Intel Z87 EXTREME4 /DDR3/Quad Cr... EVGA GeForce GTX 750Ti Superclock w/G-SYNC Supp... G.Skill Ares Low Profile Memory - 4x8G = 32GB ... 
Hard DriveHard DriveHard DriveHard Drive
Samsung Electronics 850 EVO-Series 512GB 2.5-In... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... 
Hard DriveOptical DriveCoolingCooling
Western Digital 4TB SATA III 7200 RPM 64 MB Cac... ASUS Computer International Direct Blu-Ray Writ...  Zalman Blue Led CPU Cooler Aerocool Shark Blue Edition 140mm x 25mm High A... 
CoolingOSMonitorMonitor
Scythe Kaze Master II 5.25" 4 Channel Fan Contr... Windows 10 Professional 64bit AOC 29-inch IPS Q2963PM (21:9) LED Monitor Epson PowerLite 8345 HD 1080p LCD Projector 
KeyboardPowerCaseMouse
Logitech Wireless Illuminated Keyboard K800 Silverstone Tek Strider Gold S Series 750W ATX1... Lian Li PC-C60B Domus Logitech Wireless Anywhere Mouse MX for PC and Mac 
Mouse PadAudioOtherOther
None - Darkfield Mouse works on everything, ev... Onboard - 7.1 CH HD Audio with Content Protecti... Logitech Mini Controller for Logitech Revue and... TP-LINK TL-WDN4800 Dual Band Wireless N900 PCI ... 
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post #2 of 9
buy exactly same hard drive and switch motherboard, i did this with older hard drive and it spinned!
post #3 of 9
Thread Starter 
I don't think the mob is the issue as other HDD's spin up just fine connected the same way. It's isolated to this particular drive and I need the data off of it.
HTPC
(24 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core BX80646I74790K i7-4790K Processor (8... ASRock LGA1150/Intel Z87 EXTREME4 /DDR3/Quad Cr... EVGA GeForce GTX 750Ti Superclock w/G-SYNC Supp... G.Skill Ares Low Profile Memory - 4x8G = 32GB ... 
Hard DriveHard DriveHard DriveHard Drive
Samsung Electronics 850 EVO-Series 512GB 2.5-In... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... 
Hard DriveOptical DriveCoolingCooling
Western Digital 4TB SATA III 7200 RPM 64 MB Cac... ASUS Computer International Direct Blu-Ray Writ...  Zalman Blue Led CPU Cooler Aerocool Shark Blue Edition 140mm x 25mm High A... 
CoolingOSMonitorMonitor
Scythe Kaze Master II 5.25" 4 Channel Fan Contr... Windows 10 Professional 64bit AOC 29-inch IPS Q2963PM (21:9) LED Monitor Epson PowerLite 8345 HD 1080p LCD Projector 
KeyboardPowerCaseMouse
Logitech Wireless Illuminated Keyboard K800 Silverstone Tek Strider Gold S Series 750W ATX1... Lian Li PC-C60B Domus Logitech Wireless Anywhere Mouse MX for PC and Mac 
Mouse PadAudioOtherOther
None - Darkfield Mouse works on everything, ev... Onboard - 7.1 CH HD Audio with Content Protecti... Logitech Mini Controller for Logitech Revue and... TP-LINK TL-WDN4800 Dual Band Wireless N900 PCI ... 
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HTPC
(24 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core BX80646I74790K i7-4790K Processor (8... ASRock LGA1150/Intel Z87 EXTREME4 /DDR3/Quad Cr... EVGA GeForce GTX 750Ti Superclock w/G-SYNC Supp... G.Skill Ares Low Profile Memory - 4x8G = 32GB ... 
Hard DriveHard DriveHard DriveHard Drive
Samsung Electronics 850 EVO-Series 512GB 2.5-In... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... 
Hard DriveOptical DriveCoolingCooling
Western Digital 4TB SATA III 7200 RPM 64 MB Cac... ASUS Computer International Direct Blu-Ray Writ...  Zalman Blue Led CPU Cooler Aerocool Shark Blue Edition 140mm x 25mm High A... 
CoolingOSMonitorMonitor
Scythe Kaze Master II 5.25" 4 Channel Fan Contr... Windows 10 Professional 64bit AOC 29-inch IPS Q2963PM (21:9) LED Monitor Epson PowerLite 8345 HD 1080p LCD Projector 
KeyboardPowerCaseMouse
Logitech Wireless Illuminated Keyboard K800 Silverstone Tek Strider Gold S Series 750W ATX1... Lian Li PC-C60B Domus Logitech Wireless Anywhere Mouse MX for PC and Mac 
Mouse PadAudioOtherOther
None - Darkfield Mouse works on everything, ev... Onboard - 7.1 CH HD Audio with Content Protecti... Logitech Mini Controller for Logitech Revue and... TP-LINK TL-WDN4800 Dual Band Wireless N900 PCI ... 
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post #4 of 9
I guess you are talking about hard drive motherboard?
post #5 of 9
Hi @Tenacious--M!

Did you try to plug it in one of the SATA ports of your motherboard and see if it will be powered up? Because the issue could be related to the drive not getting enough power from the adapter.

If it's still not recognized after you plug it in the motherboard, download and run a quick test on it with Data Lifeguard Diagnostics and see what the results will be. I suggest this test instead of the extended one because the software is tuned to try fixing automatically any errors it finds during an extended test, which can lead to a data loss. Here's a link to download the program:

http://products.wdc.com/support/kb.ashx?id=zAnxVo

Let us know how it went. smile.gif
post #6 of 9
Thread Starter 
Quote:
Originally Posted by MightyMiroWD View Post

Hi @Tenacious--M!

Did you try to plug it in one of the SATA ports of your motherboard and see if it will be powered up? Because the issue could be related to the drive not getting enough power from the adapter.

If it's still not recognized after you plug it in the motherboard, download and run a quick test on it with Data Lifeguard Diagnostics and see what the results will be. I suggest this test instead of the extended one because the software is tuned to try fixing automatically any errors it finds during an extended test, which can lead to a data loss. Here's a link to download the program:

http://products.wdc.com/support/kb.ashx?id=zAnxVo

Let us know how it went. smile.gif

I plugged another identical drive in the same way and the computer recognized it just fine. The Data Lifeguard Diagnostics doesn't see the drive as it doesn't spin up.

This is what I get when running the Data Diagnostics on the ATA/ATAPI Device:

Test Option: QUICK TEST
Model Number: Generic ATA/ATAPI Device
Unit Serial Number:
Firmware Number:
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 19:38:19, February 17, 2016

Test Option: EXTENDED TEST
Model Number: Generic ATA/ATAPI Device
Unit Serial Number:
Firmware Number:
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 19:38:26, February 17, 2016
Edited by Tenacious--M - 2/17/16 at 7:40pm
HTPC
(24 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core BX80646I74790K i7-4790K Processor (8... ASRock LGA1150/Intel Z87 EXTREME4 /DDR3/Quad Cr... EVGA GeForce GTX 750Ti Superclock w/G-SYNC Supp... G.Skill Ares Low Profile Memory - 4x8G = 32GB ... 
Hard DriveHard DriveHard DriveHard Drive
Samsung Electronics 850 EVO-Series 512GB 2.5-In... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... 
Hard DriveOptical DriveCoolingCooling
Western Digital 4TB SATA III 7200 RPM 64 MB Cac... ASUS Computer International Direct Blu-Ray Writ...  Zalman Blue Led CPU Cooler Aerocool Shark Blue Edition 140mm x 25mm High A... 
CoolingOSMonitorMonitor
Scythe Kaze Master II 5.25" 4 Channel Fan Contr... Windows 10 Professional 64bit AOC 29-inch IPS Q2963PM (21:9) LED Monitor Epson PowerLite 8345 HD 1080p LCD Projector 
KeyboardPowerCaseMouse
Logitech Wireless Illuminated Keyboard K800 Silverstone Tek Strider Gold S Series 750W ATX1... Lian Li PC-C60B Domus Logitech Wireless Anywhere Mouse MX for PC and Mac 
Mouse PadAudioOtherOther
None - Darkfield Mouse works on everything, ev... Onboard - 7.1 CH HD Audio with Content Protecti... Logitech Mini Controller for Logitech Revue and... TP-LINK TL-WDN4800 Dual Band Wireless N900 PCI ... 
  hide details  
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HTPC
(24 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core BX80646I74790K i7-4790K Processor (8... ASRock LGA1150/Intel Z87 EXTREME4 /DDR3/Quad Cr... EVGA GeForce GTX 750Ti Superclock w/G-SYNC Supp... G.Skill Ares Low Profile Memory - 4x8G = 32GB ... 
Hard DriveHard DriveHard DriveHard Drive
Samsung Electronics 850 EVO-Series 512GB 2.5-In... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... 
Hard DriveOptical DriveCoolingCooling
Western Digital 4TB SATA III 7200 RPM 64 MB Cac... ASUS Computer International Direct Blu-Ray Writ...  Zalman Blue Led CPU Cooler Aerocool Shark Blue Edition 140mm x 25mm High A... 
CoolingOSMonitorMonitor
Scythe Kaze Master II 5.25" 4 Channel Fan Contr... Windows 10 Professional 64bit AOC 29-inch IPS Q2963PM (21:9) LED Monitor Epson PowerLite 8345 HD 1080p LCD Projector 
KeyboardPowerCaseMouse
Logitech Wireless Illuminated Keyboard K800 Silverstone Tek Strider Gold S Series 750W ATX1... Lian Li PC-C60B Domus Logitech Wireless Anywhere Mouse MX for PC and Mac 
Mouse PadAudioOtherOther
None - Darkfield Mouse works on everything, ev... Onboard - 7.1 CH HD Audio with Content Protecti... Logitech Mini Controller for Logitech Revue and... TP-LINK TL-WDN4800 Dual Band Wireless N900 PCI ... 
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post #7 of 9
So the port provides enough power to spin any other devices, but still the WD Black doesn't spin? Do you have any other computer where you can try the HDD? If you do then plug the hard disk and see if it will power up.

In case it doesn't, then I would suggest to contact our support and RMA the drive if it's still under warranty.

http://products.wdc.com/support/kb.ashx?id=WleaLV
post #8 of 9
Thread Starter 
Correct. I tried on another pc and same result. No power/no spin up.

My hope was to get it powered up long enough to retrieve the data on it (lost my backup, long story).
HTPC
(24 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core BX80646I74790K i7-4790K Processor (8... ASRock LGA1150/Intel Z87 EXTREME4 /DDR3/Quad Cr... EVGA GeForce GTX 750Ti Superclock w/G-SYNC Supp... G.Skill Ares Low Profile Memory - 4x8G = 32GB ... 
Hard DriveHard DriveHard DriveHard Drive
Samsung Electronics 850 EVO-Series 512GB 2.5-In... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... 
Hard DriveOptical DriveCoolingCooling
Western Digital 4TB SATA III 7200 RPM 64 MB Cac... ASUS Computer International Direct Blu-Ray Writ...  Zalman Blue Led CPU Cooler Aerocool Shark Blue Edition 140mm x 25mm High A... 
CoolingOSMonitorMonitor
Scythe Kaze Master II 5.25" 4 Channel Fan Contr... Windows 10 Professional 64bit AOC 29-inch IPS Q2963PM (21:9) LED Monitor Epson PowerLite 8345 HD 1080p LCD Projector 
KeyboardPowerCaseMouse
Logitech Wireless Illuminated Keyboard K800 Silverstone Tek Strider Gold S Series 750W ATX1... Lian Li PC-C60B Domus Logitech Wireless Anywhere Mouse MX for PC and Mac 
Mouse PadAudioOtherOther
None - Darkfield Mouse works on everything, ev... Onboard - 7.1 CH HD Audio with Content Protecti... Logitech Mini Controller for Logitech Revue and... TP-LINK TL-WDN4800 Dual Band Wireless N900 PCI ... 
  hide details  
Reply
HTPC
(24 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core BX80646I74790K i7-4790K Processor (8... ASRock LGA1150/Intel Z87 EXTREME4 /DDR3/Quad Cr... EVGA GeForce GTX 750Ti Superclock w/G-SYNC Supp... G.Skill Ares Low Profile Memory - 4x8G = 32GB ... 
Hard DriveHard DriveHard DriveHard Drive
Samsung Electronics 850 EVO-Series 512GB 2.5-In... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... Western Digital 4TB SATA III 7200 RPM 64 MB Cac... 
Hard DriveOptical DriveCoolingCooling
Western Digital 4TB SATA III 7200 RPM 64 MB Cac... ASUS Computer International Direct Blu-Ray Writ...  Zalman Blue Led CPU Cooler Aerocool Shark Blue Edition 140mm x 25mm High A... 
CoolingOSMonitorMonitor
Scythe Kaze Master II 5.25" 4 Channel Fan Contr... Windows 10 Professional 64bit AOC 29-inch IPS Q2963PM (21:9) LED Monitor Epson PowerLite 8345 HD 1080p LCD Projector 
KeyboardPowerCaseMouse
Logitech Wireless Illuminated Keyboard K800 Silverstone Tek Strider Gold S Series 750W ATX1... Lian Li PC-C60B Domus Logitech Wireless Anywhere Mouse MX for PC and Mac 
Mouse PadAudioOtherOther
None - Darkfield Mouse works on everything, ev... Onboard - 7.1 CH HD Audio with Content Protecti... Logitech Mini Controller for Logitech Revue and... TP-LINK TL-WDN4800 Dual Band Wireless N900 PCI ... 
  hide details  
Reply
post #9 of 9
Quote:
Originally Posted by Tenacious--M View Post

Correct. I tried on another pc and same result. No power/no spin up.

My hope was to get it powered up long enough to retrieve the data on it (lost my backup, long story).

Ooh, I'm sorry to hear that, mate. It could be more than awful... sadsmiley.gif

Since the HDD is not even spinning up then your best chances are to consult with some data recovery company and see if they can help you out. Here's a link with few WD data recovery partners if you want to take a look:

http://products.wdc.com/support/kb.ashx?id=Mjl7JK
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