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External HDD not recognized in 3.0 ports

post #1 of 4
Thread Starter 
Okay, so this is actually an issue I'm dealing with at work and I'd love to see if someone here could assist me. I have a person who has a western digital external hard drive, and it has no issues when hooked up to their docking station (USB 2.0), but when trying to use a usb port on the laptop (all of them are labeled SS) the computer will not see the device. Sometimes, in device manager it pops up as having an issue, other times it doesn't even show in device manager. Plug the drive into the dock and it's noticed almost immediately. Unfortunately, the laptop doesn't have any regular 2.0 slots on it... their all labeled SS, which I'm assuming is 3.0. Also, the drive also isn't showing up in the disk management.

I've tried uninstalling and reinstalling the driver through device manager (when plugged into the dock). I've also tried installing the WD SES driver found on their website was well as the firmware update also found on Western Digitalis website...


I personally have also noticed issues regarding USB 3.0 devices not liking USB 3.0 slots but work fine in a 2.0 slot.



Any help would be greatly appreciated. Thanks.
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post #2 of 4
Yes the ports are indeed USB 3.0 and the SS does indicate that as well. Does the laptop only have USB 3.0? No 2.0 at all, that's kinda strange..

Edit: have you tried System restoring the laptop to a previous date before you did any recent Windows update? It could be a software problem and not a hardware problem such as the Host controller in the laptop.
Edited by JoshuaB123 - 2/17/16 at 5:50pm
post #3 of 4
Have you tried cleaning Device Manager from junk?

Try this:

1. Run Command prompt (require Admin privileges if run from normal user account)

2. Enter “set devmgr_show_nonpresent_devices=1″ – without quotes of course

3. Enter “start devmgmt.msc”

4. In the box that opens, select “Show hidden devices” in the ‘View’ menu.

5. Unistall everything that you don't need or use.

6. Close and restart.

If such cleaning was not performed ever it may be the problem right here, with some device enumeration overwritten and lost long time ago. If you use a lot of USB or COM devices it's a common issue that after a while registry gets so cluttered with non existing stuff that it simply refuses to work.

Hope it helps!

Under no circumstances use for such cleaning 3rd party software like USB Oblivion. It will only add to list of potential problems. Just don't.
post #4 of 4
Thread Starter 
Quote:
Originally Posted by JoshuaB123 View Post

Yes the ports are indeed USB 3.0 and the SS does indicate that as well. Does the laptop only have USB 3.0? No 2.0 at all, that's kinda strange..

Edit: have you tried System restoring the laptop to a previous date before you did any recent Windows update? It could be a software problem and not a hardware problem such as the Host controller in the laptop.

Hard drives are encrypted so the system restore is a no go... We did do a recent push of a new Windows updates, but that shouldn't have effected this.... What I'm thinking is that the laptop is trying to encrypt the external because it sees it as a storage device.

Per protocol, all forms of portable storage have to be encrypted... Maybe when he has it plugged into the dock Windows can't identify it properly and it acts as a back door...

Quote:
Originally Posted by Ypsylon View Post

Have you tried cleaning Device Manager from junk?

Try this:

1. Run Command prompt (require Admin privileges if run from normal user account)

2. Enter “set devmgr_show_nonpresent_devices=1″ – without quotes of course

3. Enter “start devmgmt.msc”

4. In the box that opens, select “Show hidden devices” in the ‘View’ menu.

5. Unistall everything that you don't need or use.

6. Close and restart.

If such cleaning was not performed ever it may be the problem right here, with some device enumeration overwritten and lost long time ago. If you use a lot of USB or COM devices it's a common issue that after a while registry gets so cluttered with non existing stuff that it simply refuses to work.

Hope it helps!

Under no circumstances use for such cleaning 3rd party software like USB Oblivion. It will only add to list of potential problems. Just don't.

Definitely going to give this a shot! Thanks for the tip, I'll report back later today.


____

Other things I'm going to try is plugging it into the dock and changing the drive letter to something random like W... Maybe there is conflicting drive letters that I simply cannot see.
Current Rig
(9 items)
 
  
CPUMotherboardGraphicsRAM
Intel 6800k Gigabyte GA‑X99‑UD3P  Asus GTX 980ti Platinum edition 32 GB Crucial Ballistics 
Hard DriveHard DriveCoolingOS
Sandisk 512gb m.2 Western Digital reds Cooler Master 212 evo Windows 10 64bit 
Case
Fractal design define S 
  hide details  
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Current Rig
(9 items)
 
  
CPUMotherboardGraphicsRAM
Intel 6800k Gigabyte GA‑X99‑UD3P  Asus GTX 980ti Platinum edition 32 GB Crucial Ballistics 
Hard DriveHard DriveCoolingOS
Sandisk 512gb m.2 Western Digital reds Cooler Master 212 evo Windows 10 64bit 
Case
Fractal design define S 
  hide details  
Reply
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