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HELP!!! NEED AN ANSWER OR AM GOING TO RMA CARD

post #1 of 22
Thread Starter 
OK guys, I have the following:

Gigabyte LGA 1155 Intel Z77 HDMI ATX Intel Motherboard
Sapphire Nitro Radeon R9 390 Video Card

I just updated the BIOS on the MB, now I'm trying to get this card to work. I messed around and finally got cables running from the PSU to the card - I validated that there is power as the R9 390 has a blue light on the board that (to me) says there is power. But despite this, no fans nor no display. Computer boots up, monitor remains dark as if no display. I have new Dell screen with oddly no HDMI port so I'm using a DVI cable.

Anyone have any ideas? I think I'm going to RMA this card. But could it really be the card?
post #2 of 22
A few questions,

What powersupply do you have in the system? (verify that your powersupply is able to power your card)
Is the system overclocked in any way?
are you using the DVI cables that came in with the new monitor?
have you ever had the monitor running in the past? (just to verify its not a faulty monitor)
Do you have another system that you can use to test the card in? that will verify if its a faulty card or a faulty monitor.
Is the card new aswell as the monitor or is it just the monitor that is a new purchase?

I believe by answering those questions, that would help us narrow down what might be causing your issue. I hope this helps, Good luck.
post #3 of 22
Yeah, would help if you list your specs.
Skylake Is Here!
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Skylake Is Here!
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post #4 of 22
Thread Starter 
Quote:
Originally Posted by anoob View Post

Yeah, would help if you list your specs.

Yeah, I guess I should of put this in:

Dell U2412M (but no HDMI input)
Corsair HX750 PSU
Gigabyte LGA 1155 Intel Z77 HDMI ATX Intel Motherboard
Sapphire Nitro Radeon R9 390 Video Card

I'm using a DVI cable that I've had for awhile. Do you really think that it is the cable? I have another monitor with a HDMI input, I'm going to put the card in with the HDMI cable the card came with and run that. So is that what the issue could be? On the side of the card is a button that lights up blue, so the card is getting power, but no fans nor any input to the monitor.
post #5 of 22
were you previously using integrated ( motherboard ) graphics ?
post #6 of 22
Take the graphics card out, connect your monitor to onboard graphics, boot to bios and look for primary graphics adapter setting and enable iGPU multi monitor support.

Hope it helps
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Pilgrim
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post #7 of 22
Thread Starter 
Whoa guys, I don't know what integrated/onboard (MB) graphics are. Can you walk me through it? I'm up for learning.

I've always run my monitor cable directly to the card, so I am assuming no?
post #8 of 22
what were you using for a video card prior to getting this 390 ?
was the video cable connected to the IO ports on the back of the motherboard ?
post #9 of 22
Quote:
Originally Posted by Kampfzentrum View Post

Whoa guys, I don't know what integrated/onboard (MB) graphics are. Can you walk me through it? I'm up for learning.

I've always run my monitor cable directly to the card, so I am assuming no?

"Newer" chipsets and boards come with an onboard grafic chip. (I think more or less standart since Sandy Bridge)

This is your board:



Hook the cabel up to one of those ports, then it´s using the onboard grafic chip.

Besides how many pins have you connected to your card?
Edited by acanom - 2/23/16 at 4:08pm
post #10 of 22
Thread Starter 
OK, I'll do that. Right NOW I have my old card in, Sapphire Radeon 7950. I always ran the cable to off the card.

Answer me this: If I have the old graphics driver installed, will it kill the output for the new card? I would think it wouldn't as nothing is loaded until Windows fires up. OK, give me some time, I'll try this.

Thanks for the help guys. I'd hate to RMA this card.




UPDATE: As I type this I have no card in. I went into the BIOS and found no option for iGPU multi monitor support. What I did find was (option and setting listed):

Init Display First - Auto
Internal Graphics - Auto
Internal Graphics Memory Size - 64M

That is all I have for now, I'm putting the card in and playing with monitors and switching cables to and from the card to MB.




UPDATE: I have the card in, light is on (card). In Device Manager and graphics support is defaulting to Intel HD Graphics. My questioning all this is whether the card is getting power from the PSU. As you guys might have seen in another thread, I had issues finding power cables to this card as I lost the original cables for the PSU. So I bought some, got some 8 to 6+2 pins (M to F) and then had to buy a F to M extension as both the card and PSU have F plugins. So I have two cables connected to the card. I'm wondering if the current is getting crossed somehow and there is not enough (or any) power getting into the card. Problem in, by the time I buy the right cables, the RMA may run out and now I'm stuck with a dead card - if that is the issue.

HELP! HELP! HELP!
Edited by Kampfzentrum - 2/23/16 at 4:38pm
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