Overclock.net › Forums › Graphics Cards › AMD/ATI › MSI R9 390 Gaming Card, RMA or keep?
New Posts  All Forums:Forum Nav:

MSI R9 390 Gaming Card, RMA or keep?

post #1 of 17
Thread Starter 
I have been worrying about my graphics card, just bought it, its about 20 days old. I want my card to last. Anyways, on startup, before entering windows, right after loading I will always get artifacts, very often small, like a line or part of a line, sometimes big, color flashes on the screen forming huge bars (always horizontal). As well whenever the gpu is under load, I will hear high pitch squealing, like steam under a sheet of plastic wrap forcing through a tiny hole. Aside from the obvious audio annoyances, is this a tell tale sign of a card that will fail before expectancy? My card is not overclocked, and the temperatures are well below maximums. What is your opinion? Is there something you would test to be sure if the card is fine or faulty? Thanks for any help.
post #2 of 17
Could you give all your system spec's ? Also, what drivers are you running and have you tried to get rid of any leftover drivers from previous install with DDU from Safe Mode. Also, do these artifacts appear during gaming ? Have you benched the card with 3D Mark, Valley or Heaven ?
post #3 of 17
20 days, can't you just get a refund? I would not tolerate what you describe. Something is quite wrong with the card. Do you get artifacts when running a benchmark or gaming? My benchmark of choice is Unigine https://unigine.com/products/benchmarks/heaven/. If you get artifact at stock speed, send it back.

RMA is such a waste of time. You're out of GPU for a good 2 weeks at least + you don't know what they will send back. I've had the same product coming back with the same problem... Not a great experience.
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7-4790k MSI Z97 Gaming 5 Sapphire R9 290X Tri-X 2x8gb ADATA 2133MHz CL10 
Hard DriveCoolingOSKeyboard
Mushkin 1 TB SSD & Samsung F3 spinpoint 1 TB MCP655A + 2 x MCP320 + EK supreme copper Win10 Corsair K70 Lux 
PowerCaseMouse
Corsair 750W Bitphenix Monstrous water cooling case Logitech G9X 
  hide details  
Reply
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7-4790k MSI Z97 Gaming 5 Sapphire R9 290X Tri-X 2x8gb ADATA 2133MHz CL10 
Hard DriveCoolingOSKeyboard
Mushkin 1 TB SSD & Samsung F3 spinpoint 1 TB MCP655A + 2 x MCP320 + EK supreme copper Win10 Corsair K70 Lux 
PowerCaseMouse
Corsair 750W Bitphenix Monstrous water cooling case Logitech G9X 
  hide details  
Reply
post #4 of 17
Thread Starter 
Brand new computer, drivers all up to date, My Computer.

During Gaming and benchmarks I get noise from the card, When I do get noise its while the gpu is under load, most of the time high pitch, sometimes lower pitch and sometimes a little ticking from what Im guessing is the right fan.

As for the artifacts, I only get them while changing to full screen mode it seems and of course always some type of horizontal line or bar before entering my desktop and after windows loading,

I will spend some more time trying to see if anything else gives me artifacts and will also perform heaven benchmark and others tonight to see if they will give me any artifacts as suggested.
post #5 of 17
Thread Starter 
Unigine Heaven Benchmark: During the benchmark, there was a low audible buzzing sound that can barely be heard while the fans were going at full speed. I had no artifacts during this test at full screen and windowed. When the test concluded and it went to the credits screen, after pressing the quit option, I was blessed with a wonderful high pitch tone from my graphics card that sound like the high pitch tone of having your ear beside an old tube tv... if anyone still remembers what that's like. I exited from the program to the credit screen a bunch of times, and every time, the same exact high pitch squealing. Side note, I thought it was funny that this program though my card was hotter than the surface of the sun at over 1.6m Celsius. lol (thats what the program says its temp is... It must be true and I have very good cooling).

3DMark: Firestrike Benchmark: During the benchmark there were no audible sounds aside from the fans. I had artifacts on screen in between the end of a test and the test loading screens. Most common artifact would be a horizontal line; The most common artifact: the same one id get when windows loads. So I figure the issue at this point is prevalent to changing graphics resolutions or screen settings.

So I know when I will get my artifacts on the screen. But is this an issue with the card though and is it a warning for a card that will die early? I want to figure this out before I go onto overclocking the card. rolleyes.gif

The coil whine is very consistent but Is this an actual problem with the card and is this my cards way of saying "I'm dying" as it sure sounds like it.
post #6 of 17
What you describe sounds like coil whine at loading screens when FPS run upto 1000 and that makes your card whine. Try setting VSync on and limiting it to the refresh rate of your monitor. Also the horizontal line artifacts is as far as what I can dissect is screen tearing again a symptom of running FPS higher than the refresh rate of your monitor. Try setting Vsync on in the Crimson / Catalyst CC.
post #7 of 17
When the GPU is rendering a lot of frames the coils oscillate, this is what you hear. Some can hear it at low FPS... lot of GPU get returned because of that. I never heard anything about early defect due to that but if I am given the chance to return such GPU, I would do it. RMA will probably send you back the same unit considering it does not impact the performance promised.
The artefacts can be caused by driver. Have you tried another driver version? A new one just came out. I remember having that issue with a 7970... don't remember how I fixed it. Some times I just do fresh install to clear out the driver hypothesis if nothing else work (ie. reinstalling the drivers).
When wipe out AMD from your programs installed, boot into safe mode and manually uninstall the display adapter. To find it, go into device manager, display adapter and then right click to select uninstall.

Edit: Now that I remember, my 7970 driver would switch the memory clock in desktop all the time between idle (2D) and load (3D). When moving the mouse I could see lines and artefacts. In browser same thing happened when moving around the window.
Edited by Just a nickname - 2/24/16 at 8:13pm
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7-4790k MSI Z97 Gaming 5 Sapphire R9 290X Tri-X 2x8gb ADATA 2133MHz CL10 
Hard DriveCoolingOSKeyboard
Mushkin 1 TB SSD & Samsung F3 spinpoint 1 TB MCP655A + 2 x MCP320 + EK supreme copper Win10 Corsair K70 Lux 
PowerCaseMouse
Corsair 750W Bitphenix Monstrous water cooling case Logitech G9X 
  hide details  
Reply
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7-4790k MSI Z97 Gaming 5 Sapphire R9 290X Tri-X 2x8gb ADATA 2133MHz CL10 
Hard DriveCoolingOSKeyboard
Mushkin 1 TB SSD & Samsung F3 spinpoint 1 TB MCP655A + 2 x MCP320 + EK supreme copper Win10 Corsair K70 Lux 
PowerCaseMouse
Corsair 750W Bitphenix Monstrous water cooling case Logitech G9X 
  hide details  
Reply
post #8 of 17
Thread Starter 
This was what I was getting for artifacts normally during resolution changes and entering windows.
Often:
Less Frequent:

I will try some older version of my graphics driver and also fresh installing the newest.
post #9 of 17
The sound is coil whine; The cause is one of the chokes or coils is resonating with the load it's under, causing a vibrating, or whining noise. It's not detrimental to the performance or physical integrity of the card. The only negative is if the sound bothers -you-. My nvidia has coil whine too. It does not bother me, so I keep it.

The artifacts during screen reoslution changes and before desktop environment are, I think, inconsequential. Unless you are getting actual problems in the work environment you are in (be it DOS style screen, desktop environment, or gaming/3d loads), I wouldn't worry about it. But if these glitches are obstructing your workflow (or gameflow?), then I would talk about getting an exchange or replacement.

The R9 390 is a solid gaming card. Don't get me wrong. I've had my share of lemons, both nvidia and AMD. If the issues you mentioned bother you, though, just get an RMA and kindly ask for a prepaid shipping label. Most RMA's will provide a prepaid shipping label at no cost to you, leaving you to only wait. I'm a scavenger for shipping materials (I keep most of my boxes and packaging peanuts/bubble wrap, though hitting up the local department stores doesn't hurt either if you're a scrooge for spending money) so I don't pay anything for boxes/peanuts either.

Be forewarned though. Coil whine is not considered a defect by most manufacturers. They will probably just give you the same card back if that is the sole issue you have.
Edited by ssateneth - 2/24/16 at 10:14pm
post #10 of 17
I've never seen this before. Have you tried using another monitor? Do you see any thing when gaming?
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7-4790k MSI Z97 Gaming 5 Sapphire R9 290X Tri-X 2x8gb ADATA 2133MHz CL10 
Hard DriveCoolingOSKeyboard
Mushkin 1 TB SSD & Samsung F3 spinpoint 1 TB MCP655A + 2 x MCP320 + EK supreme copper Win10 Corsair K70 Lux 
PowerCaseMouse
Corsair 750W Bitphenix Monstrous water cooling case Logitech G9X 
  hide details  
Reply
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7-4790k MSI Z97 Gaming 5 Sapphire R9 290X Tri-X 2x8gb ADATA 2133MHz CL10 
Hard DriveCoolingOSKeyboard
Mushkin 1 TB SSD & Samsung F3 spinpoint 1 TB MCP655A + 2 x MCP320 + EK supreme copper Win10 Corsair K70 Lux 
PowerCaseMouse
Corsair 750W Bitphenix Monstrous water cooling case Logitech G9X 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: AMD/ATI
Overclock.net › Forums › Graphics Cards › AMD/ATI › MSI R9 390 Gaming Card, RMA or keep?