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post #11 of 62
Quote:
Originally Posted by f1LL View Post

+ don't use the same password and email combination twice, especially not the password for the email itself! So many databases get hacked and then all the care you put into keeping your system safe is worth nothing. Community sites are a major risk when it comes to this.

Sorry, can't help with Origin frown.gif

Yes. Keep a password database so you are able to make complicated passwords. That is probably the only thing that will help you. As you have been "hacked" twice it is highly unlikely that the "hack" has occurred on the host side rather it is a negligence of security on the clients side. Also with such behavior nor origin nor we will respond kindly. SO TAKE A CHILL PILL AND CONVERSE CALMLY WITH ORIGIN SUPPORT OR ELSE NOTHING GOOD WILL COME OUT OF IT.
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post #12 of 62
Thread Starter 
Ok No. Ive done that 20x jus get a message saying to goto their site to get help And I cant get help cuz i cant login.............
post #13 of 62
Thread Starter 
LOL how do you expect me to be calm, One my account was hacked, two Origin nor anyone else can help me get in contact with who i need to talk to fix this problem...
post #14 of 62
You are going to have to go through a series of emails with Origin support to get this worked out. In the future, connect as many of your accounts as you can with your mobile phone number or a mobile authenticator. It's almost impossible to hack that.
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post #15 of 62
Thread Starter 
yeah good idea , thanks.
Just so you all know I didnt just see this and come crying to the forums, I spent 2-3 hrs tryin to get a resolution.
you would think that having the cells linked to accounts would be standard not somthing that has to be done.

whats the email? Ive searched for the life of me.
Edited by faction87 - 2/25/16 at 12:39pm
post #16 of 62
Try accessing your account through your email. If I am correct an email confirmation is the standard protocol for changing such vital information and it should still be linked with your email address. If the hacker doesn't have access to your email he shouldn't be able to change it. From there you can recover the password.
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post #17 of 62
Thread Starter 
uughhh... Ive sent like 20-30 Requests to get new pw to my email..

still waiting.
post #18 of 62
EA should have sent you an email when your account email or password got changed. In those mails there should be a link to revert the change (without having to log in). That might be the first step to regaining control of your account.

It happened to my a while back, iirc the links remain valid for about two weeks smile.gif
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post #19 of 62
Thread Starter 
Yeah I did that reverted part , then recieved 2 Emails from EA in Russian that I cant understand.
post #20 of 62
Quote:
Originally Posted by faction87 View Post

uughhh... Ive sent like 20-30 Requests to get new pw to my email..

still waiting.
Quote:
Originally Posted by Leyaena View Post

EA should have sent you an email when your account email or password got changed. In those mails there should be a link to revert the change (without having to log in). That might be the first step to regaining control of your account.

It happened to my a while back, iirc the links remain valid for about two weeks smile.gif

See it recognized your email. That's a good start.

BTW Leyaena how can I change my security question without knowing what it is on origin?
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