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Unexpected shut downs on PC (ACPI error)

post #1 of 18
Thread Starter 
Greetings all.

This is a follow up to a post I made on the OS sub forum. Initially I thought that the error was Windows related but since my net searches it seems that it is an ASUS / Motherboard issue. Motherboard is an Asus Maximus VII Hero.

The situation is as is.

While the PC is switched on and with no apparent reason (temperatures are fine, no heavy load etc) it just shuts down. Its as if power gets cut-off and I have to press the power button for it to start up. This happens randomly not only when in games, i.e. last night the PC just shut down while browsing the web.

I have also noticed that sometimes if I leave the PC switched on and go to work when I get home its hanging on the W10 log in screen, which would mean that the PC restarted on its own.

Browsing through the Event Viewer the common error before every shutdown is an error regarding ACPI. The error is:

Kernel-PnP Event ID 219
The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&2.

Device manager does not show any drivers not installed correctly (no ! marks).

I switched power supplies (from an XFX BE 850W to a Coolermaster V850) hopeing it was a PSU issue but to no solution.

Any ideas on how to remedy this?

[edit] Forgot motherboard type smile.gif
Edited by Firann - 3/2/16 at 12:11am
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post #2 of 18
Are your chipset drivers updated to the latest recommended version?
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post #3 of 18
Thread Starter 
Chipset drivers and Bios has been updated to the latest drivers provided in the Asus website.
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post #4 of 18
Alright, according to what I can find on google ACPI\PNP0A0A is referring to the ASUS sense probe - whether or not this can trigger a power failure is beyond my knowledge.
Try going the opposite direction and remove the ASUS Sense utility.
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post #5 of 18
Thread Starter 
Hey sorry for the late response on my lunch break now smile.gif

I initially did not have the sense suite and probe 3 installed and after the errors I installed them to see whether it would improve things. Nothing. I do get less frequent shut downs, 1 every 2 days but I do get more restarts when im not at home.

I just edited all the power settings not just disable hibernate to full power or disable power features to see if anything helps. Apparently its something with the windows driver management and asus mobos that has problems.

But its really annoying...
Edited by Firann - 3/2/16 at 4:01am
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post #6 of 18
Sounds like the over current protection on the motherboard is being triggered. I'm guessing there's a way to disable it in the BIOS? Check all power plugs if they're firmly connected to the computer.
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post #7 of 18
Thread Starter 
Everything seems connected securely cable wise.

:/ I am really at loss.
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post #8 of 18
Thus seems like a long shot but do you have a plug tester for electrical sockets? Are you plugged into a power strip or directly to the socket? I would test the socket to ensure neutral and ground are getting good connection...bad ground or neutral can cause a whole host of weird problems...it would rule out that portion...it wouldn't rule out voltage spikes which is a whole other issue that would require much more thorough testing but it would rule out loose or bad connection
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post #9 of 18
Thread Starter 
Thanks for the suggestion.

My uncle is an electrician and I had him test the sockets that the PSU is plugged in and it showed that there are no losses or bad ground.
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post #10 of 18
Quote:
Originally Posted by Firann View Post

Thanks for the suggestion.

My uncle is an electrician and I had him test the sockets that the PSU is plugged in and it showed that there are no losses or bad ground.
well rule that out...smile.gif
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