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2 Dead 980 Ti Kingpins back to back, Need Help!

Poll Results: What do you think is responible for the card failures?

This is a multiple choice poll
  • 5% of voters (1)
    Defective Product
  • 27% of voters (5)
    Bad Motherboard
  • 66% of voters (12)
    Bad Power Supply
  • 11% of voters (2)
    Your Luck
  • 0% of voters (0)
    Other
  • 0% of voters (0)
    Bad Drivers
18 Total Votes  
post #1 of 15
Thread Starter 
Hello everybody, I am dealing with a conundrum.

I bought a EVGA 980 Ti Kingpin (72%ASIC) in Oct of 2015, and it blew up... in 3 months, barely overclocked it (I was busy with school). Basically I was playing a game, saw a bunch of red dots on the screen, and loud pop, burning smell. At first I thought it was my mobo, but no it was my new video card, tried the multiple bios, letting it cool etc etc, opened the card up and the main gpu chip had cracked and sprayed black silicon out of it. It was thoroughly dead. Chopped it up to my to some drunk in Taiwan. RMA-ed it, EVGA sent me a new one, kudos to EVGA for making it painless. Got my new one everything was sunshine and flowers.... for 5 months

It happened again!!!!!!

Played fallout 4 for the majority of the day no issues, switched to bf4 and in about 5 minutes, my computer froze, I took my headphones off, the fans were dead quiet, and in about a few seconds fan speed went 100%, smelled that burning silicon smell, pulled my power plug, My side panel was already off, and hadn't been on for awhile because my room gets kinda warm, and I like cpu, gpu to get better airflow. Hovered my hand over the back of the card, it was insanely hot. Knew completely at that moment it was cooked. Waited awhile for it to cool, tried a quick power up, and confirmed dead. I never really overclocked the card, never over-volted, never installed anything custom, never even flicked the switch for the OC bios, it was set to stock everything (again busy with school)

Called EVGA, and they said it could be my power supply, they are still going to RMA the card, but the likelihood of two separate cards dying for same issue is very unlikely. My psu is a gold rated, 1200 watt, supply only about 3 years old, my current parts list as follows,

CoolerMaster Silent Gold Pro 1200 watt PSU(bought in 2013)
Intel 3930 k (OC to 4.4Gzh 24/7)
ASrock Extreme 9 motherboard (and its PCIe sound card)
2x 8 GB Patriot viper 3 ram (OC 2133)
2x Intel 750 SSDs (480GB) each in raid, 1 Intel 520 SSD (240Gb), and 1 Western Digital Black 1 TB
1 CD/DVD combo
1 XSPC Combo Res/Pump for my CPU loop
1 R.I.P EVGA 980 Ti Kingpin
7 PC fans of varying size

I almost never have any real trouble with the system before and after the last kingpin died and this one too, I maybe BSOD about 2 times in a span of 9 months, I ran benchmarks and other things about a month ago with no trouble.

The only thing that was ever giving me trouble was the Nvidea driver crashes, especially around the 364 drivers especially (maybe related?) I heard a lot of people too issue with it, I had the same problems too, had to driver sweep a bad update to an older driver, but things were okay after that. Also if I wouldn't run Precision X, I would notice my fans would run awfully quiet, and I would see temps on HWMonitor of about 80c on the card running the default Nvidea set Fan profile, not good. So whenever I would run any intense game I would run precision with custom fan profile. But I am human and I forget to run Precision sometimes (Having it run on windows startup was buggy), I think Precision wasn't running that day the second one blew. However I don't think I'm accountable if their own software Is melting these things, and I didn't stop it from doing so.

I don't know how valid this is, but strangely, the serial number for the newer card is only 3 in sequence away from the older one (3 lower), so the possibility that I just unlucky got both from a bad batch of these things is possible. If that's how the EVGA serial number system works.

One thing of note, is that in August of last year, I did have a drink spill in my computer, It killed a video card, but everything else was sparred, maybe a possible connection I'm not sure, I really cleaned the whole system out after that, but I not overlooking some possible connection.

I want to be thorough, its not fair for EVGA to foot the bill if my system is somehow responsible for this, in addition if this does happen again, I don't see how they wouldn't rightfully resist another RMA.

Currently I put my Sapphire 7970 back in the computer, and its running fine, so I can test things on the system.

So any help on similar experiences, what to test for, or any help in general is much appreciated.
Mortifier
(18 items)
 
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CPUMotherboardGraphicsRAM
Intel Core i7 3930K X79 Extreme9 EVGA GTX 980 Ti Kingpin (72%ASIC) Patriot Memory  
Hard DriveHard DriveHard DriveOptical Drive
Intel 730 series SSD  Intel 520 series SSD Western Digital Caverlier Black LG 24x CD/DVD combo 
CoolingOSMonitorMonitor
XSPC Raystorm Rev 2 Windows 10 Philips 272S4LPJCB 27- 27inch 2 ms 1440p Asus VW246H- 24inch 2 ms 1080p 
KeyboardPowerCaseMouse
Razer Black Widow Ultimate Coolermaster Slient Gold Pro 1200 watt Haf X Razer Naga Molten 
Mouse PadAudio
Razor Goliathus Audio Technica Pro 700mk2 Studio Headphones 
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Mortifier
(18 items)
 
Jank-top
(0 items)
 
CPUMotherboardGraphicsRAM
Intel Core i7 3930K X79 Extreme9 EVGA GTX 980 Ti Kingpin (72%ASIC) Patriot Memory  
Hard DriveHard DriveHard DriveOptical Drive
Intel 730 series SSD  Intel 520 series SSD Western Digital Caverlier Black LG 24x CD/DVD combo 
CoolingOSMonitorMonitor
XSPC Raystorm Rev 2 Windows 10 Philips 272S4LPJCB 27- 27inch 2 ms 1440p Asus VW246H- 24inch 2 ms 1080p 
KeyboardPowerCaseMouse
Razer Black Widow Ultimate Coolermaster Slient Gold Pro 1200 watt Haf X Razer Naga Molten 
Mouse PadAudio
Razor Goliathus Audio Technica Pro 700mk2 Studio Headphones 
  hide details  
Reply
post #2 of 15
Not good to hear! Very unlucky.
what was the drink that was spilled in the computer?
Had you been monitoring GPU temps before the deaths?

Out of your poll options I guess I'd select either bad motherboard or bad PSU, and given that you spilled a drink in the computer, I voted motherboard, but it's only a guess.
post #3 of 15
How does the GPU not throttle itself or crash the game if things are getting too hot?

Can you purchase a digital PSU tester and just run through all the tests to make sure it is working fine?

Can you hold a flashlight up and inspect your motherboard carefully and look for any rust anywhere on the board? A drop of liquid not cleaned off will cause rust and rust on electronics = death.
post #4 of 15
had the same happen twice to R9 290 TriX, only in 3 week intervals. PSU was the culprit, even though it seemed to run just fine. Replaced the PSU (XFX 850W,not a bad one either) with Superflower Leadex Gold 850W before my card got back from RMA, and things are just fine since then (+1.5 year)
Quote:
Originally Posted by MrElusive View Post

How does the GPU not throttle itself or crash the game if things are getting too hot?

blown capacitor probably, ain't nothing the card can do in that case to prevent the damage cause

Edited by Klocek001 - 5/25/16 at 12:46pm
post #5 of 15
The psu nazi will probably tell you its a crap psu, but from this review it does seem to be a pretty poor psu. http://www.jonnyguru.com/modules.php?name=NDReviews&op=Story3&reid=193

Educated guess would be over 3yrs its probably gone to bits internally and probably causing a voltage spike or amp spike of some sort under load.
    
CPUMotherboardGraphicsRAM
R7 1700X asus crosshair 6 Sapphire R9 390 Nitro CMK16GX4M2B3200C16 
Hard DriveHard DriveCoolingCooling
Kingston HyperX 3K Seagate ST2000DM006 EKWB Supremacy Evo EK-XRES 100 Revo D5 - Acetal 
CoolingCoolingCoolingCooling
Alphacool GPX r9 390 m01 alphacool xt45 240 Alphacool xt45 360 Alphacool D5 PWM 
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Windows 10 LG 29UM68 Corsair Strafe Corsair RM1000 
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Thermaltake X5 Corsair M65 Pro RGB Razer Goliathus Speed 
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CPUMotherboardGraphicsRAM
R7 1700X asus crosshair 6 Sapphire R9 390 Nitro CMK16GX4M2B3200C16 
Hard DriveHard DriveCoolingCooling
Kingston HyperX 3K Seagate ST2000DM006 EKWB Supremacy Evo EK-XRES 100 Revo D5 - Acetal 
CoolingCoolingCoolingCooling
Alphacool GPX r9 390 m01 alphacool xt45 240 Alphacool xt45 360 Alphacool D5 PWM 
OSMonitorKeyboardPower
Windows 10 LG 29UM68 Corsair Strafe Corsair RM1000 
CaseMouseMouse Pad
Thermaltake X5 Corsair M65 Pro RGB Razer Goliathus Speed 
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post #6 of 15
I am glad to find another thread about this.

I lost 4 cards because of the same issue and i don't know what to do. I've used my spare card more than my kingpins but after a short time usage they all failed the same way.

I got a Corsair Ax1200i and i checked +12v rail there was no issue with it. So psu is not the issue here and i also got a Gtx 780 Classified as a spare card and due to kingpins failing again and again i actually used my spare card more than kingpin. Yet nothing happens to my spare card so if it was psu or something else that was causing this issue i would also face it on my spare card but i did not.

As of today its 7 months since i upgraded my rig but sadly kingpin fails on me. I think something is wrong with fans on this card. Even at fixed speed they sometimes slowdown for a second or two. I wonder if this is the issue ?

Lets talk about problem here.

They all died when i was away from pc or when i was browsing. Screen flickers for a second and then either black screen or screen becomes blurry as hell that you can count pixels smile.gif After restart, it hangs at black screen and motherboard gives gpu slot error.

So am i missing something here ? Am i being extremely unlucky ? Or is there something wrong with these cards ?

First card died after 4 months
Second card died after a few days
Third card died after a month or so
Fourth card died after 15-20 days

There was no overclock on them and a part from a few hours of Witcher 3 i didnt play any game that would require insane amount of gpu power.
post #7 of 15
So EVGA has replaced your 980 Ti Kingpin 3 times in a row? Just give up on the Kingpin, tell EVGA to send you a regular 980 Ti.
post #8 of 15
Trading 799 usd card for 599 usd wouldn't be a good idea but yeah if they can't replace it then i guess i will need to look into other options. Right now i just want to know why i am facing these issues. I'd like to know what did OP experience afterwards smile.gif
post #9 of 15

the EVGA "thermal issue" was found by Gamers Nexus to be bad capacitors and not the lack of thermal pads causing the problems with the pascal cards.

 

Maybe this is evidence of a trend?

post #10 of 15
It kinda makes sense in this case because i mean i tried every single thing since i got 3 rigs in total and only Kingpin fails after a short time. Most of the users who buy kingpin puts it under water i was also planning to do that but i usually give my system a time until i am 100% sure that everything is fine and then i do go watercooling. I am not sure if having them under water all the time can avoid this issue or not but surely there is something wrong here.

Maybe Jacob can share some information and helps us (me) here ?

@EVGA-JacobF
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