Originally Posted by jonathan13
So the issues I had with the Deluxe II started with hangs on boot. At first I wrote it off as needing to update the BIOS. I then updated the BIOS and installed all of the necessary drivers, which did not help.
The boot issues were very odd. Sometimes it wouldn't boot at all and hang on a blank screen (error light on the board pointed to my video card being the problem). Sometimes it would boot, but it would take over a minute to do so. Sometimes it would boot loop, and finally, sometimes it would boot all the way to the Windows login screen and then reboot before I could enter my password. I did try reseating the video card as well as moving the RAM around and neither helped. I also tried updating the BIOS again which did not help.
I then started messing with the RGB lighting, and the PCH would not change color no matter what I did. It was stuck at the default color which meant it was kind of pointless to have RGB at all since the default color was red. Sometimes the PCIe slots would also not respond to the changes I made inside the Aura software. Also, I didn't realize this before I bought the board, but the lighting stays on even when the computer is off. The only way to turn the lighting off was to flip the switch on my power supply. The issue with that is the motherboard would not save your color selections after turning off the power supply. Incredibly frustrating when this board cost over $400.
I contacted Asus support and explained my issues and what I had already tried to do to remedy the problems I was having. They sent back a message asking me to try what I just told them I had. They weren't asking me to try it AGAIN- their response read as though they had not even read what I told them about my troubleshooting. Upon explaining to them I had already done what they suggested multiple times, they replied with a link to a BIOS to download and asked that I try that. Upon opening the link, it wasn't even the correct BIOS for my board!
At that point, I just gave up and sent the board back for a refund. It's a shame because it was a very feature rich board with tons of accessories. I wish I could have gotten the issues fixed, but after they suggested I update the BIOS with a BIOS from a different board, I lost it. I thought to myself that even if I RMA this board and get a functional one, do I want to have a $400+ motherboard that comes with some of the worst support I had ever encountered.
I ordered the Gaming Pro Carbon, and it has run flawlessly from day one.
I discovered the Asus AURA software to be pretty useless, and had the exact problem you had with the lighting settings not being saved after turning off the PSU(which as you say is necessary to turn off the motherboard lighting). Also I found if you try to sync the MB RGBs with the RGB header strip, you would have to uncheck the "sync" option, apply, recheck it, and apply again in the AURA software. However, if you change the lighting settings in the BIOS, then your settings are saved just fine, even if you turn off the power supply, and everything is synced by default.
If you tried to contact Asus support about this issue I can see why you would be frustrated, as there is no real resolution and their support techs probably just gave you the general troubleshooting rundown. My experience with Asus phone support was about as smooth as you could hope for. First Deluxe II I got was DOA and wouldn't post. They helped me troubleshoot as much as was possible until it was determined to be mobo failure, which I then RMA'd through Newegg. Haven't had any trouble with this 2nd board beyond the RGB nonsense, which isn't so bad once you decide on lighting settings you like and want to leave them that way.
Also just FYI for anyone else with a Deluxe II, the newer 0801 bios only really improves stability issues with the included usb 3.1 card according to Asus support. So if you were looking for overclocking gains from 0601 -> 0801 its probably better to stick with what you've got unless you were having issues with the 3.1 card.