Originally Posted by jonathan13
Glad to see that your second board was much better. I ripped on Asus pretty bad on my review of the Deluxe II. I made it clear that it was definitely possible that I just happened to be the unlucky one that got a bad board, but I tore them one nevertheless. My biggest issue was that the support guy I was emailing back and forth with, sent me the link to the BIOS for the wrong motherboard. It was either the Deluxe I or the X99A. Cannot remember off the top of my head, but I just lost it at that point. If I had successfully flashed that BIOS, who the heck knows what would have happened? Probably a bricked motherboard?
Nevertheless, now that I have had time to calm down from that whole exchange, I can say that I would definitely still buy from Asus. My primary laptop and secondary monitor are both Asus and I have been very happy with both. I feel like a lot of the bugs that both of us saw (especially the RGB), can be attributed to it not being fully baked before release.
I would recommend phone support in the future. They tried to get me to re-do all the basic troubleshooting for my first board over the phone, but I shut them down pretty quickly when I told them I had tried every memory config, 2 different graphics cards in every slot, multiple monitors ect..
It was a really weird issue. I ran memtest86 for 2 days on the board before I installed windows on it. Installed windows, drivers ect, changed the PC name, restarted, and BOOM! bricked motherboard. No solving that one...
Interesting side note, when I called them a couple weeks ago to ask about the new bios update, the tech randomly asked me how I felt about the on-board RGB lighting. I told him straight up the AURA software sucked and it was a pain in the ass to have to turn the power supply off just to turn off the lighting. So Asus is at least aware that there are problems and we are not the first to complain about them. Hopefully it gets addressed in a future bios update.