Here's a set of answers to questions we didn't get to that I'm not either prohibited from talking about or unqualified to talk about.
What keeps your company from using plausible and reliable people from the community not just as reviewers but as people that have a say in the project?
We do have a number of OCN and other community members under NDA, and we provide them with early samples from time to time. Sometimes physical designs for commentary, as with G900, and sometimes only finished designs with new electronics. We take their feedback seriously and try to implement things that make sense.
1) Do you think there will be an optical sensor better than the 3366?
2) Also do you ever think laser sensors will be made to be better than optical sensors in terms of gaming standard?
3) What is the exact best surface that a mouse can track on, do any mouse pads like that exist? If not why?
We test against most of the major surfaces people will run across, including our competitors' mouse pads. I don't know what the properties of the "exact best surface" is, particularly since it should be different for each sensor, but we know that most people use black cloth pads so those feature heavily in the design process.
4) Do you enjoy working at logitech?
I've been here 20 years and they're still paying me to work on cool stuff. So yeah.
Why do the G910/G410 keyboards have weird shape instead of a compact, more attractive, minimalist design?
Similarly to the G502 and G402, at the time we decided to look into doing things that were quite different from what we'd done in the past.Sometimes that kind of change is very well accepted, as with G502, and sometimes it is more polarizing. We try to learn from each product and take that into new product development. So now we also have the G810 and G610, which are designs that we found were preferred by some people who didn't like the G910 as much.
The G933 has better sound quality than the G930. Yet, it doesn't feel sturdy and it doesn't provide good noise isolation... Something gamers want, why is that?
I'm not sure why it would be perceived as being less sturdy. The noise isolation could be down to the earpad material being cloth rather than leatherette, which was done in order to improve cooling and comfort. Many people found the earpads to make them hot and sweaty. You might try using G930 earcups on a G933 to see if it improves isolation perception.
What do you think about qsxcv's experiment with his wireless mouse being faster than your wired mice?
His stuff is pretty cool. Our engineers have seen it.
Why are all the recent bigger Logitech mice (G402, G502, G900) so tall in the front? Makes them pretty obnoxious to hold, I'd love to hear what the thought process behind this is.
The hyperfast wheel has a fixed overall height which drives the design of the rest of the mouse. The result of this design feature is that G502/G900 are designed around it. G402 was designed to be a followup to the G400/MX518 and used very similar geometry as a starting point.
How come my keyboard was purchased brand new, with a key cap that was wrong, but you wanted me to send in the entire keyboard to replace the key cap? Was my picture not enough? Why is your RMA system like this? I had to spend money on new a set because of you. Grrrrrr mad.gif
In some cases we don't have just the single component (like a keycap) available for Customer Care. We have a lot of products. Sometimes Customer Care makes decisions like that because that's what they believe makes sense.
Any updates to their solar products in the works?
I love not having to change the batteries on my K750 (solar keyboard). A back-lit solar-recharging keyboard and/or a solar mouse offering would be fantastic.
Solar doesn't have enough power density to reasonably power a backlit gaming keyboard or a mouse.
Ask if they'll ever give the F710 a proper modern driver so it works without ugly workarounds with modern systems.
Not sure what the specific issue is here - F710 is a pure XInput controller that doesn't require a Logitech driver unless for some reason you need a DirectInput controller for a specific game that has vibration feedback, or if you want to remap gamepad controls to keyboard keystrokes or something. For all other situations the OS driver should work fine.
What are the advantages and disadvantages of having a high [9000-12000] fixed frame rate? Wouldn't it be better for the frame rate to be fixed rather than variable?
Per my discussions with Francois, no. There are definite tracking advantages to variable frame rate.
Why is there no option to set the degree of angle snapping with the 3366 when you can do that with the 3310?
As far as I know it's not a feature of the sensor.
Why is there no option to increase the LOD of the 3366 when other sensors have this option?
In general, those "options" are not native to the sensor but are achieved playing with other values. We prefer not to do this because it impacts tracking.
Originally Posted by qsxcv
but there's a register setting that sets it to 1mm higher than the default
You're correct. 3366 has this feature. We don't expose it, and I'm not sure right now why, but I doubt we will.
Did the designers of the G303 regret not making the shape more subtle?
No. We tried something new and different and it wasn't as well-liked as we might have hoped. That happens. As a plus, people did like the button design, so we learned at least two things.
I hear many complaints about Logitech mice having cable failures. Is there something inherently wrong with the cables? What is the structure and materials of the cable and why did you choose to make it that way?
Some of our older mouse designs (like the G400 and G500) had a smaller or internal-only strain relief that was more prone to breaking if moved at high speeds or if trapped under a monitor to prevent it from falling behind a desk or something. I haven't seen complaints about cable durability on mice from the G502 era or later.
When will we be able to change the colors on the g303. ie the left and right side different colors.
This is not feasible the way the product is designed.
how do they design there mice via software what software do they use ect i really want to know this
A simplified version of the process looks like this:
Designs start as sketches and 2D Photoshop renders, then are turned into physical shapes by cutting/carving foam. Finalized designs are scanned into 3D software like ProE and then turned into 3D printed models for signoff and finally tooling.
Why can't US citizens purchase G900 feet from the Logitech online storefront?
I don't know. I'll ask again because there shouldn't be any reason why they're not available in the US.
Why is it that mice with "additional weights" are always already the heaviest in the lineup?
Because people who like weights also seem to like heavy mice.
It has been noted that the G303 contains a binary Easter Egg "intended to help you send a message to your opponents". Is the shape of the G303 itself an Easter Egg intended to send a message your doctor?
Also I was thinking about my MLT04 monologue on the drive home and realized how nonsensical I came across. Basically what I was trying to convey is that if we're measuring a 2-3ms physical to USB response time, it's hard to conceive that even with very fast screen refresh rates a faster reaction would be perceptible - particularly since we've already established that the 1.2ms difference between G900 wired/wireless is already not perceptible.
My statement that you're getting 2-3 updates per frame was, of course, idiotic given that you're actually getting 7 updates per frame with a 7ms frame. I was trying to combine multiple ideas into the same statement on the fly and came up with something dumb. Since we're a C9 sponsor and I just got home from China yesterday, I'm going with jet lag.Edited by CPate - 6/2/16 at 10:28pm