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Catastrophic motherboard failure - Page 2

post #11 of 96
Thread Starter 
Here's a couple of photos of a burnt Core i5 4690K.





dfdb70be-4e3b-460d-a859-e9c0450f848c.jpg 47k .jpg file
e784a9e9-f5b8-49c5-956b-a77b477fcca3.jpg 46k .jpg file

Edit: If any mods want to shorten this thread down with editing magic, please do as you wish. thumb.gif
Edited by ViRuS - 6/2/16 at 12:15pm
post #12 of 96
FWIW, Raja here on the board is Asus North America.
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post #13 of 96
Thread Starter 
Quote:
Originally Posted by GnarlyCharlie View Post

FWIW, Raja here on the board is Asus North America.

I know, but I asked him if he has a contact here in Europe I could liaise with. I've tried calling and tweeting Asus (on various accounts), and i've had zero response so far.
post #14 of 96
Well, first you need to know if your MB is killed, or your CPU is killed. And if your CPU wasn't killed by your MB.
post #15 of 96
Thread Starter 
Quote:
Originally Posted by Raghar View Post

Well, first you need to know if your MB is killed, or your CPU is killed. And if your CPU wasn't killed by your MB.

Both are quite clearly dead. The images show the level of scorching to both components.

It's hilarious to me that every time I have bought an Asus motherboard, it has failed in less than 18 months.

I'm just praying it hasn't killed my R9 Nano, my 3 ssd's, and my 32GB of ram I bought a couple of weeks ago.
post #16 of 96
u did extreme overclocking or something ? cuz i have same cpu and it scares me xD
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post #17 of 96
Thread Starter 
Quote:
Originally Posted by mfdoom7 View Post

u did extreme overclocking or something ? cuz i have same cpu and it scares me xD

Here's the worst part of the story.

This machine was running BONE STOCK. Running in an old chassis as I am in the process of building up a bitfenix progidy M watercooled case to house this rig in. (I have to do a couple of minor mods to the case for fill/drain etc.

To clarify, by stock I mean:

Stock volts, turbo enabled, memory speed & timings manually set, cpu core voltage set to the stock VID of the CPU (which i've honestly forgotten, it was so long ago, 1.2v sounds about right). manual hard drive priority and drive type (AHCI) set, so nothing unusual.

The supplier have been maintaining that there's bent pins on the cpu socket. i've been squinting at the pictures, and at the board through a magnifying glass, i'm still unable to see a bent pin. Just a few burnt ones. mad.gif

Don't worry about your CPU, i'm sure i'm one of the unlucky people, as i've said, my three previous faulty boards were Asus too, so I should really have learned to not buy Asus again. I definitely will not buy Asus again if the customer services i've received so far is anything to go by.

I hate to imagine what might have happened if i'd actually overclocked this rig. redface.gif
post #18 of 96
Quote:
Originally Posted by GoLDii3 View Post

ASUS is trying to play you. Since when it's only the retailers responsability to honour warranty? Nonsense.

No, it's EU directive. In all EU countries, the RMA is done through the reseller, not the producing company. The reseller is the directly responsible towards the client, legally also, in case he refuses to accept an RMA request.

Here it's obvious that the motherboard killed the CPU. Technically, ASUS should pay for everything. In reality, it's the reseller that should accept the motherboard and CPU, forward the RMA and then reply to the customer as to the fate of the RMA.

I think the best scenario here is to contact a UK consumer association and ask for advice on what can be done.
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post #19 of 96
Quote:
Originally Posted by ViRuS View Post

Here's the worst part of the story.

This machine was running BONE STOCK. Running in an old chassis as I am in the process of building up a bitfenix progidy M watercooled case to house this rig in. (I have to do a couple of minor mods to the case for fill/drain etc.

To clarify, by stock I mean:

Stock volts, turbo enabled, memory speed & timings manually set, cpu core voltage set to the stock VID of the CPU (which i've honestly forgotten, it was so long ago, 1.2v sounds about right). manual hard drive priority and drive type (AHCI) set, so nothing unusual.

The supplier have been maintaining that there's bent pins on the cpu socket. i've been squinting at the pictures, and at the board through a magnifying glass, i'm still unable to see a bent pin. Just a few burnt ones. mad.gif

Don't worry about your CPU, i'm sure i'm one of the unlucky people, as i've said, my three previous faulty boards were Asus too, so I should really have learned to not buy Asus again. I definitely will not buy Asus again if the customer services i've received so far is anything to go by.

I hate to imagine what might have happened if i'd actually overclocked this rig. redface.gif


I have not buy any Asus product since 2005, now you know why
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post #20 of 96
I don't really have any experience here, but I'd like to say good luck, and keep is posted.

What motherboard is it?
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