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Catastrophic motherboard failure - Page 4

post #31 of 96
Thread Starter 
Quote:
Originally Posted by bluej511 View Post

Asus is RIDICULOUSLY over priced idk why people continue to support em they make crap stuff.

As far as the retailer, i thought EU law was that the manufacturer themselves is whose providing the warranty. Idk why the reseller is giving you a hard time. Honestly at this point id order a new one, ship back the old one in the new box and tell em youre returning it you made a mistake. Give them a taste of their own medicine.

Im also shocked but not shocked that Intel wont give you any help then again its not a cpu default though thats the problem so i understand that point.

Here in France from the few times ive had issues ive been told to directly contact the reseller and if they dont help to go directly to the manufacturer. Example, when i bought my Antec 302 case to put my hp parts in it (to fit my bigger gpu and psu, yes i know dont ask haha), the usb 3.0 ports on the case just wouldnt work. I contacted Antec in the US and they sent me replacement ports all the way to France, tried it out again didnt work, called again shipped me another set, didn't work. The customer service was AMAZING, i then ordered a pcie 3.0 card and what do you know the usb 3.0 port on an HP mobo is pinned differently.

Honestly the fact that they wont even help one bit is why id never buy their products.

I bought this motherboard because it was reviewed very highly, and I was in need of a well specced MATX motherboard, i'd not bought an ASUS board in 3 years, and i'd seen that their quality had appeared to improve since the 1156 socket issues.

I would not ship the old motherboard back in the new box, as there is serial numbers on both the box, and the board. This is also dishonest, and i'm not that kind of person.

I can honestly wholeheartedly agree with your comments about Antec, I had an antec 900 for years and the top 200mm fan failed, I emailed Antec and asked where I could source a replacement, Antec mailed me a new one without any delay or questions. That's customer service done right!

I'm probably going to end up taking this to small claims court and making clear in my case that (as stated in my formal complaint) I was (and honestly still am) looking for the evidence that they see a bent pin. At this point I believe i'm being fobbed off with excuses because this could potentially cost the retailer a replacement CPU and motherboard. (£400). To me, this is insanity, because i've spent £1000's personally with ebuyer, and i've used them as a preferred supplier in my work place, where the last order I was responsible for totalled around £4000.

Needless to say, if this is not rectified to my satisfaction soon, then ebuyer will lose my business, and the business of the company I represent and responsible for any of our customers IT products. (Ranging from network switches & cables, through to commercial large format displays).

To make things clear, i'm not attempting to get "free stuff" from anyone here, i'm just looking for my case to be evaluated in a manner which I deem (and i'm sure you guys reading this will agree) to be fair and correct.

Do any of you see a bent pin in the photographs i've posted? Please show me if you do!
Edited by ViRuS - 6/3/16 at 3:20am
post #32 of 96
Quote:
Originally Posted by ViRuS View Post

I bought this motherboard because it was reviewed very highly, and I was in need of a well specced MATX motherboard, i'd not bought an ASUS board in 3 years, and i'd seen that their quality had appeared to improve since the 1156 socket issues.

I would not ship the old motherboard back in the new box, as there is serial numbers on both the box, and the board. This is also dishonest, and i'm not that kind of person.

I can honestly wholeheartedly agree with your comments about Antec, I had an antec 900 for years and the top 200mm fan failed, I emailed Antec and asked where I could source a replacement, Antec mailed me a new one without any delay or questions. That's customer service done right!

I'm probably going to end up taking this to small claims court and making clear in my case that (as stated in my formal complaint) I was (and honestly still am) looking for the evidence that they see a bent pin. At this point I believe i'm being fobbed off with excuses because this could potentially cost the retailer a replacement CPU and motherboard. (£400). To me, this is insanity, because i've spent £1000's personally with ebuyer, and i've used them as a preferred supplier in my work place, where the last order I was responsible for totalled around £4000.

Needless to say, if this is not rectified to my satisfaction soon, then ebuyer will lose my business, and the business of the company I represent and responsible for any of our customers IT products. (Ranging from network switches & cables, through to commercial large format displays).

To make things clear, i'm not attempting to get "free stuff" from anyone here, i'm just looking for my case to be evaluated in a manner which I deem (and i'm sure you guys reading this will agree) to be fair and correct.

Do any of you see a bent pin in the photographs i've posted? Please show me if you do!

Im not dishonest either and would never do it, but when someone is dishonest in the first place its only karma haha.

I understand your situation, honestly id go directly after Asus at this point. Pretty sure RMA has to go thru them, a refund would be from the reseller but Asus has built the board not the reseller. Pretty sure in the EU just like in the US thats how it works. Its how it was with my Corsair RMA in the US, i would see it being the same here in Europe.
    
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CPUMotherboardGraphicsRAM
R7 1700X asus crosshair 6 Sapphire R9 390 Nitro CMK16GX4M2B3200C16 
Hard DriveHard DriveCoolingCooling
Kingston HyperX 3K Seagate ST2000DM006 EKWB Supremacy Evo EK-XRES 100 Revo D5 - Acetal 
CoolingCoolingCoolingCooling
Alphacool GPX r9 390 m01 alphacool xt45 240 Alphacool xt45 360 Alphacool D5 PWM 
OSMonitorKeyboardPower
Windows 10 LG 29UM68 Corsair Strafe Corsair RM1000 
CaseMouseMouse Pad
Thermaltake X5 Corsair M65 Pro RGB Razer Goliathus Speed 
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post #33 of 96
Thread Starter 
Quote:
Originally Posted by bluej511 View Post

Im not dishonest either and would never do it, but when someone is dishonest in the first place its only karma haha.

I understand your situation, honestly id go directly after Asus at this point. Pretty sure RMA has to go thru them, a refund would be from the reseller but Asus has built the board not the reseller. Pretty sure in the EU just like in the US thats how it works. Its how it was with my Corsair RMA in the US, i would see it being the same here in Europe.

I know, I'm just making it clear that I would not attempt to do such a thing, as i've informed Ebuyer, Intel and Asus that this thread exists I felt it was worth clarifying.

I'd go directly after Asus if I had any way of contacting them, i've tweeted, called, tried to use the web forms, etc. All to no avail.
post #34 of 96
Thread Starter 
Update
I've sent a tweet to OverclockersUK, to see if they have any contact with Asus, they are a supplier who are local to me, and i've always had excellent service from them. The rest of the components from the machine were also sourced from OCUK.

I know it's unlikely they'll be able to help much, but sometimes being a little cheeky can get you far.rolleyes.gif
post #35 of 96
Have you checked your MB for burn marks and smell of burning? Also you should try to find what was powered through these burned pins. There should be some image with technical details of each pin in socket.
post #36 of 96
Thread Starter 
Quote:
Originally Posted by Raghar View Post

Have you checked your MB for burn marks and smell of burning? Also you should try to find what was powered through these burned pins. There should be some image with technical details of each pin in socket.

Look at the pictures i've posted in the first post, there's high resolution images taken with a DSLR camera included, the motherboard stinks of burnt PCB (tangy metallic and plastic type of smell). I will analyse the pinout when i'm home, and post my findings in this thread.
post #37 of 96
I'm seeing two bent pins to be honest. Not a whole lot, but a bit.
post #38 of 96
Thread Starter 
Quote:
Originally Posted by Duality92 View Post

I'm seeing two bent pins to be honest. Not a whole lot, but a bit.

could you be so kind as to annotate the image and post it?

As i've said, i'm looking for critical analysis from the supplier, I don't think that's too much to ask.
post #39 of 96
Quote:
Originally Posted by ViRuS View Post

could you be so kind as to annotate the image and post it?

As i've said, i'm looking for critical analysis from the supplier, I don't think that's too much to ask.

Seems like SB_DQ [46] and [47] or a VSS and PEG_TX#[8]



post #40 of 96
Thread Starter 
Thanks,

I see where you mean now, that's a VERY minor bend, but I see it. Would this be a big enough bend to reject an RMA though?
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