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Catastrophic motherboard failure - Page 5

post #41 of 96
Quote:
Originally Posted by ViRuS View Post

Thanks,

I see where you mean now, that's a VERY minor bend, but I see it. Would this be a big enough bend to reject an RMA though?

With the precision of pins, this isn't a VERY minor bend, it isn't major, but taking a needle and trying to re-straighten them could help.

The burnt pins seem to be (1,AJ), (1,AH), (1,AG) or (40, L), (40, M), (40, N)
post #42 of 96
I wouldnt bother straightening em at this point i wouldnt even bother straightening em out. This is something Asus 100% should be taking into account not the retailer. I can understand if something was doa but the fact that it might have fried th cpu along with it thats def an Asus thing, they should cover both parts and then some.
    
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CPUMotherboardGraphicsRAM
R7 1700X asus crosshair 6 Sapphire R9 390 Nitro CMK16GX4M2B3200C16 
Hard DriveHard DriveCoolingCooling
Kingston HyperX 3K Seagate ST2000DM006 EKWB Supremacy Evo EK-XRES 100 Revo D5 - Acetal 
CoolingCoolingCoolingCooling
Alphacool GPX r9 390 m01 alphacool xt45 240 Alphacool xt45 360 Alphacool D5 PWM 
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post #43 of 96
What I posted isn'T the haswell, that's my bad.

You'll have to check http://www.intel.com/content/dam/www/public/us/en/documents/datasheets/4th-gen-core-family-desktop-vol-1-datasheet.pdf

page 112.
post #44 of 96
Thread Starter 
Quote:
Originally Posted by Duality92 View Post

What I posted isn'T the haswell, that's my bad.

this is Devils Canyon
post #45 of 96
Thread Starter 
Quote:
Originally Posted by bluej511 View Post

I wouldnt bother straightening em at this point i wouldnt even bother straightening em out. This is something Asus 100% should be taking into account not the retailer. I can understand if something was doa but the fact that it might have fried th cpu along with it thats def an Asus thing, they should cover both parts and then some.

I have no intention of changing the state of the board since it was pulled from the machine, that wouldn't be truthful.

If Asus will accept liability then that is awesome. But it doesn't make me feel any less negatively about the retailer.

I know what outcome i'll settle for, and if Asus or Ebuyer were to suggest it, i'd accept, not gladly, but I would settle, in order to avoid having to go to small claims court. redface.gif

Update:

The Asus UK rep is now replying to me on twitter, after two days of me @ing them in order to try and draw attention to the case, let's see where this leads to.
post #46 of 96
I'm sorry you're having this many issues with ASUS. I contacted them a few years ago asking a question, never heard back from them. Their support seems awful. I've messed up a motherboard from Gigabyte/MSI, admitted my fault, and both have replaced my boards without question. Anything I buy from a company, it's 50% product/50% support, so I definitely won't buy from ASUS.
post #47 of 96
Quote:
Originally Posted by ViRuS View Post

this is Devils Canyon

Haswell includes devil's canyon.

I've rechecked, burned pins are PEG_TXN12, 13 and 15, which are PCIE transmission pins, pretty odd that they'd burn, definetly a problem somewhere.

Bent pins are both VCC, there are tons of those, it shoudn't have any effect.

I think the least ASUS could do is accept the board to verify it themselves.
Quote:
Originally Posted by Dimensive View Post

I'm sorry you're having this many issues with ASUS. I contacted them a few years ago asking a question, never heard back from them. Their support seems awful. I've messed up a motherboard from Gigabyte/MSI, admitted my fault, and both have replaced my boards without question. Anything I buy from a company, it's 50% product/50% support, so I definitely won't buy from ASUS.

Same experience here with MSI, I bent pins on my MSI Z97M Gaming and they sent me a new one.
post #48 of 96
Thread Starter 
Quote:
Originally Posted by Dimensive View Post

I'm sorry you're having this many issues with ASUS. I contacted them a few years ago asking a question, never heard back from them. Their support seems awful. I've messed up a motherboard from Gigabyte/MSI, admitted my fault, and both have replaced my boards without question. Anything I buy from a company, it's 50% product/50% support, so I definitely won't buy from ASUS.

If the board is deemed to be the cause of the fault, and the fault with the board is deemed by Asus to be as a result of physical damage I have caused, and they can provide reasoning as to how / why, I will hold my hands up, admit I was wrong, have this thread closed, apologise publicly, buy a new motherboard and cpu (not happily mind), and move on with my life.
post #49 of 96
Thread Starter 
Quote:
Originally Posted by Duality92 View Post

Haswell includes devil's canyon.

I've rechecked, burned pins are PEG_TXN12, 13 and 15, which are PCIE transmission pins, pretty odd that they'd burn, definetly a problem somewhere.
.

I stand corrected, I forgot that.

With damage being done to PCIE, this worries me about the life of my R9 Nano...
post #50 of 96
Quote:
Originally Posted by ViRuS View Post

If the board is deemed to be the cause of the fault, and the fault with the board is deemed by Asus to be as a result of physical damage I have caused, and they can provide reasoning as to how / why, I will hold my hands up, admit I was wrong, have this thread closed, apologise publicly, buy a new motherboard and cpu (not happily mind), and move on with my life.

I can't say whether or not this was your fault or the fault of ASUS, Intel, or possibly your PSU, but it seems like you're getting the shaft regardless.
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