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Catastrophic motherboard failure - Page 6

post #51 of 96
Quote:
Originally Posted by ViRuS View Post

If the board is deemed to be the cause of the fault, and the fault with the board is deemed by Asus to be as a result of physical damage I have caused, and they can provide reasoning as to how / why, I will hold my hands up, admit I was wrong, have this thread closed, apologise publicly, buy a new motherboard and cpu (not happily mind), and move on with my life.

Its kinda odd, usually bent pins just keep it from posting or turning on. Ive never heard of it flat out burning out unless they zere so bent they touched either while the cpu was placed down. I despise companies with poor support, well who doesnt haha.

Its why i keep buying corsair PSUs honestly i got one replaced right at the 5yr warranty with an upgraded model so i dont mind. LG was the same with an HDMI issue i had in the US they sent a tech to replace the board in home which was cool.

Ive only had Sapphire GPUs and the one MSI i had the fan stopped working and therefore the other ramped up got super loud. Its why i was a lil cautious even buying an MSI mobi. It only takes once with me haha.

Oh prob wont matter much but if you can try that Nano out on another pc or something make sure its ok, or just check the pcie connection on the card itself see if you find anything just in case
Edited by bluej511 - 6/3/16 at 5:33am
    
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post #52 of 96
Thread Starter 
Quote:
Originally Posted by bluej511 View Post

Its kinda odd, usually bent pins just keep it from posting or turning on..

Mine certainly won't post now! redface.gif:p
post #53 of 96
When I had bent pins, it was preventing me from loading into windows.
post #54 of 96
Shouldn't come as a surprise that the socket suffered physical damage. The system had worked flawlessly for over a year, you've removed the CPU to reapply the thermal grease, thereafter the CPU has failed to post and physical damage has occurred? Surely that tells you all you need to know?
It is possible to realign the pins with the right tools and a bit of magnification. This kind of damage is not covered under warranty however
Edited by Silent Scone - 6/3/16 at 5:49am
post #55 of 96
Thread Starter 
Quote:
Originally Posted by Silent Scone View Post

Shouldn't come as a surprise that the socket suffered physical damage. The system had worked flawlessly for over a year, you've removed the CPU to reapply the thermal grease, thereafter the CPU has failed to post and physical damage has occurred? Surely that tells you all you need to know?

No, I regreased the cpu before I even began to reseat the cpu (removing it from the socket and replacing it).
post #56 of 96
Quote:
Originally Posted by ViRuS View Post

No, I regreased the cpu before I even began to reseat the cpu (removing it from the socket and replacing it).

But the system had worked for over a year, correct? It's likely that the issue at first was uneven mounting pressure after re-attaching the cooler. You then took the cooler off again to remove the CPU which is when the damage occurred. This is what it sounds like to me, at least
post #57 of 96
Wether its your fault, a problem with the board, cpu or whatever you guys stating that Asus should help him/give warranty are wrong.

Here in EU warranty goes by the retailer, the shop you bought it from.
The retailer in its turn handle's it as its own RMA with there distributer and/or sometimes the factory.

The retailer should just take his board in and claim at Asus or his distributor.
Its little effort and doesnt cost the retailer much if anything.
(if retailer doesnt want to give a new replacement board before this RMA is over due to physical damage thats ok but he should still sent it off)

If the retailer refuses because of physical damage then yes you can contact Asus but they dont have take your RMA in, some company's do though (Gigabyte, Gelid, EVGA, etc) and try to help you like repairing it for low cost etc. Even if there is physical damage done by yourself.
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post #58 of 96
Thread Starter 
Quote:
Originally Posted by Silent Scone View Post

But the system had worked for over a year, correct? It's likely that the issue at first was uneven mounting pressure after re-attaching the cooler. You then took the cooler off again to remove the CPU which is when the damage occurred. This is what it sounds like to me, at least

A year exactly.
post #59 of 96
Thread Starter 
Quote:
Originally Posted by Farih View Post

Wether its your fault, a problem with the board, cpu or whatever you guys stating that Asus should help him/give warranty are wrong.

Here in EU warranty goes by the retailer, the shop you bought it from.
The retailer in its turn handle's it as its own RMA with there distributer and/or sometimes the factory.

I'm aware of this, and this is why i've repeatedly attempted to discuss the case with the reseller. Their resistance to even discussing the case with me is the whole reason i'm now trying to reach out to Asus to see if there's anything that can be done.
Quote:
Originally Posted by Farih 
The retailer should just take his board in and claim at Asus or his distributor.
Its little effort and doesnt cost the retailer much if anything.
(if retailer doesnt want to give a new replacement board before this RMA is over due to physical damage thats ok but he should still sent it off)

I totally agree with what you're saying here, as this is how i've always handled RMA's both with my job, and in my personal life.
Quote:
Originally Posted by Farih 
If the retailer refuses because of physical damage then yes you can contact Asus but they dont have take your RMA in, some company's do though (Gigabyte, Gelid, EVGA, etc) and try to help you like repairing it for low cost etc. Even if there is physical damage done by yourself.

Again, i'm speaking to Asus about the situation in order to get a technical answer as to:
- How this has happened
- If they feel there is physical damage to the board
- If they feel other components may have died as a result of the above.

If Asus go one step above that and offer to RMA the board (and / or anything else), i'd be over the moon, though to me that's pie in the sky.
post #60 of 96
I live in France and bought my antec case from Amazon and i went directly to the manufacturer. This isnt so much an RMA issue as a damage issue which the retailer isnt insured for but Asus IS. If it was brand new and a DOA board then yes reseller is where its at.

Btw that 2 year mandatory warranty in the eu is a MANUFACTURER warranty so it doesnt matter who it goes thru as long as it gets one. Me personally ive had way better results contacting the manufacturer: Now the issue that sucks in the EU is buying from another member state then trying to get warranty done as for some odd reason it goesby country. Hence why i always go to the manufacturer and most of th time they are incredibly pleasant to work wit.
    
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