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Catastrophic motherboard failure - Page 7

post #61 of 96
Quote:
Originally Posted by ViRuS View Post

I'm aware of this, and this is why i've repeatedly attempted to discuss the case with the reseller. Their resistance to even discussing the case with me is the whole reason i'm now trying to reach out to Asus to see if there's anything that can be done.
I totally agree with what you're saying here, as this is how i've always handled RMA's both with my job, and in my personal life.
Again, i'm speaking to Asus about the situation in order to get a technical answer as to:
- How this has happened
- If they feel there is physical damage to the board
- If they feel other components may have died as a result of the above.

If Asus go one step above that and offer to RMA the board (and / or anything else), i'd be over the moon, though to me that's pie in the sky.

Yeah, its bad custumor service from both the reseller and Asus but especially your reseller.

Lets hope Asus sees this and take's your board in, shouldnt be to hard and to expensive to get the board fixed ifs its only a bend pin and nothing else is damaged.
A little service goes a long way Asus !
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post #62 of 96
Thread Starter 
Quote:
Originally Posted by Farih View Post

Yeah, its bad custumor service from both the reseller and Asus but especially your reseller.

Lets hope Asus sees this and take's your board in, shouldnt be to hard and to expensive to get the board fixed ifs its only a bend pin and nothing else is damaged.
A little service goes a long way Asus !

Asus are aware of this thread, i've linked it to them via twitter, as I also did with Ebuyer and Intel.
post #63 of 96
Quote:
Originally Posted by Farih View Post

Yeah, its bad custumor service from both the reseller and Asus but especially your reseller.

Lets hope Asus sees this and take's your board in, shouldnt be to hard and to expensive to get the board fixed ifs its only a bend pin and nothing else is damaged.
A little service goes a long way Asus !


The service center can repair the board, but it won't be FOC as it's physical damage. I've never had any issues dealing with the UK service center.
post #64 of 96
I seen only one possibly bend pin and it's just more springy, and highly likely well within specification. Springy pin is FAR better than limpy pin. When they are making pins, the wire they are cutting can have not correctly mixed alloy, and there might be small locations where alloy is wrong. These locations can cause more springy pin, or more limpy pin. So basically one springy pin is completely irrelevant, as long as it conducts well within specification, which I didn't seen situation where it didn't.

Now limpy pin, THAT's significantly worse problem. First it not only doesn't push against plate properly and thus it can have worse or zero contact, the temperature and microvibration can worsen its status and, it can fell off. Limpy pin changing position by 90 degrees with respect to its neighbors in closed socket isn't impossible. (In fact it can fall off during transport...)
post #65 of 96
Thread Starter 
Update:

Ive had a reply from AsusUK via twitter, requesting serial number, and contact details. Asus are being proactive at this point in time with regards to gaining more information. So credit where credit is due.

Good job Asus, my faith in your customer service has been partially restored by the fact someone is now looking into it.

Ill post screenshots and further details when im home from work.




Edited by ViRuS - 6/3/16 at 9:59am
post #66 of 96
Thread Starter 
Update 2:

Having had some discussion with overclockers uk over twitter, their sales representative who looks after social media suggested calling their RMA department to see if they could assist.

I have just had a conversation with "david" from the overclockers uk returns team, who have reinforced my understanding of returns regulations in the United Kingdom alongside listening to my problem before offering some advice (baring in mind that the products in question were not purchased from them).

As far as uk distance selling regulations are concerned:

A product begins its warranty period from the date of reciept by the consumer. Not the date of purchase.

These products were listed as "out of warranty" exactly one day before the end of twelve months. (the product was received 30/05/2015, reported as none functional 29/05/2916)

During the initial 12 months, it is deemed the responsibility of the retailer to provide returns services for faulty or malfunctioned products.

Again this product was under twelve months old at the time the issue was reported.

Now, this is not to say that ocuk offer free legal advice, but they have certainly confirmed my understanding of the distance selling regs.

I believe because of this that it is safe for me to say that OCuk now deserve all of my future business (unless they fail me), and the business of the company i represent for products they stock.

Many thanks to ocuk for at least attempting to help.


Edited by ViRuS - 6/3/16 at 9:59am
post #67 of 96
Don't know yet, but Asus never assist to my problems before even under warranty, they just won't listen to you, they just ignore you, unlike Gigabyte, AMD and Shappire or even Corsair, I have never had problems with those brands before, but Asus and Intel oh man....

This is not about what brand is best, but is whats best for you, Asus being expensive more than Gigabyte they just don't have guarantee over their products, it could be cuz they think that their product are well manufactured they won't fail so no need for even a warranty deparment...


like I said, haven't buy any Asus product since 2006
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post #68 of 96
Thread Starter 
Quote:
Originally Posted by christoph View Post

Don't know yet, but Asus never assist to my problems before even under warranty, they just won't listen to you, they just ignore you, unlike Gigabyte, AMD and Shappire or even Corsair, I have never had problems with those brands before, but Asus and Intel oh man....

I'm glad my initial feeling about Asus technical / customer support has been mirrored by other users, and that my feelings towards Gigabyte, AMD, Sapphire, Corsair, Antec etc have also been mirrored.

I don't read your comment as a rant, I see it as correct and fair.
post #69 of 96
Quote:
Originally Posted by ViRuS View Post


I'm glad my initial feeling about Asus technical / customer support has been mirrored by other users, and that my feelings towards Gigabyte, AMD, Sapphire, Corsair, Antec etc have also been mirrored.

I don't read your comment as a rant, I see it as correct and fair.

is not a rant, is more than fair, cuz actually I think and I clearly believe that Asus product are well manufactured, but their tech support don't exist, their products could last a long time but if the pruduct die that's it, that's all, they don't honor the warranty they're suppose to be offering you along with their product
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post #70 of 96
Quote:
Originally Posted by christoph View Post

is not a rant, is more than fair, cuz actually I think and I clearly believe that Asus product are well manufactured, but their tech support don't exist, their products could last a long time but if the pruduct die that's it, that's all, they don't honor the warranty they're suppose to be offering you along with their product


The only time warranty wouldn't be honoured is in cases such as this, where the damage is negligence. Or if I was to be slightly more direct, you're talking out of your arse. ASUS is one of the biggest PC vendors in the world. They didn't get that way by not honouring warranty. There are exceptions in all walks of life.
Edited by Silent Scone - 6/5/16 at 7:35am
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