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post #71 of 96
Quote:
Originally Posted by Silent Scone View Post

The only time warranty wouldn't be honoured is in cases such as this, where the damage is negligence. Or if I was to be slightly more direct, you're talking out of your arse. ASUS is one of the biggest PC vendors in the world. They didn't get that way by not honouring warranty. There are exceptions in all walks of life.

Id love to know how taking apart a cpu and putting it back in is negligence please explain that one to me. I couldnt even imagine if i removed my cpu to clean off the clu then put it back in and all off a sudden my pc doesnt boot or post because the mobo failed. That wouldnt be negligence as its got a warranty for a reason.

Thats like saying i installed my cpu for the first time then it wouldnt work and i shouldnt be given a warranty because i installed my cpu CORRECTLY. Thats just absurd sorry.
    
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post #72 of 96
Quote:
Originally Posted by Silent Scone View Post

The only time warranty wouldn't be honoured is in cases such as this, where the damage is negligence. Or if I was to be slightly more direct, you're talking out of your arse. ASUS is one of the biggest PC vendors in the world. They didn't get that way by not honouring warranty. There are exceptions in all walks of life.

ok so, if you buy a Motherboard and then you are stupid enough to try and install a cpu into it with proper thermal paste and a heatsink on top of it, what a stupid right? who would ever think of doing something like that? trying to install a cpu to a motherboard? so that's why is negligence and warranty void

oh and I see you work for Asus or what are all those Asus reviews or what? so now they trying to be calling every person with tech supports needs idiots?
Edited by christoph - 6/5/16 at 9:53am
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post #73 of 96
Quote:
Originally Posted by bluej511 View Post

Id love to know how taking apart a cpu and putting it back in is negligence please explain that one to me. I couldnt even imagine if i removed my cpu to clean off the clu then put it back in and all off a sudden my pc doesnt boot or post because the mobo failed. That wouldnt be negligence as its got a warranty for a reason.

Thats like saying i installed my cpu for the first time then it wouldnt work and i shouldnt be given a warranty because i installed my cpu CORRECTLY. Thats just absurd sorry.

if you need this explaining to you then there is really no hope. The socket pins don't like to be moved, if that wasn't obvious to anyone with the least bit of experience.
post #74 of 96
Quote:
Originally Posted by Silent Scone View Post

if you need this explaining to you then there is really no hope. The socket pins don't like to be moved, if that wasn't obvious to anyone with the least bit of experience.

You really must work for Asus huh.

Again explain to me how removing the cpu from its socket CORRECTLY moves the pins. Ive removed my cpu at least a dozen times in 6months and dont have a SINGLE issue. That includes a small water leak on top of the block that thankfully never made it anywhere (bad fitting).

Im also running bare die which puts pressure directly on the die, again no issues. So i repeat again, explain to me how removing a cpu correctly or hell even incorrectly moves pins?
    
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post #75 of 96
Quote:
Originally Posted by bluej511 View Post

You really must work for Asus huh.

Again explain to me how removing the cpu from its socket CORRECTLY moves the pins. Ive removed my cpu at least a dozen times in 6months and dont have a SINGLE issue. That includes a small water leak on top of the block that thankfully never made it anywhere (bad fitting).

Im also running bare die which puts pressure directly on the die, again no issues. So i repeat again, explain to me how removing a cpu correctly or hell even incorrectly moves pins?


We aren't talking about removing it correctly. You are really struggling with this, aren't you.
post #76 of 96
Quote:
Originally Posted by Silent Scone View Post

We aren't talking about removing it correctly. You are really struggling with this, aren't you.

You clearly didn't read the first post did you? Ill put in bold font for you.
Quote:
Originally Posted by ViRuS View Post

Hello all,

Im looking for some advice from our UK members with regards to how to handle an RMA case.

What happened?

Long story short, I was reapplying thermal paste to one of my rigs cpus after it reached its first birthday. As we all know, summer is here and a custom rig with a high end cpu and gpu can get hot.

Off comes the cpu cooler, new thermal paste was applied, the cooler reseated and i attempted to boot the (previously flawless) PC.

No boot.


So i did the obvious things, removed all pci/e cards, all but one stick of memory,only the boot drive, reset cmos, cleared rtc.

Booted the machine, greeted by a DRAM LED.

Great. So i try some older memory i have lying around.

Same result.

I quickly googled this and saw that reseating the cpu can fix this in some cases.

What i found when i pulled the cpu out of the socket i find shocking.

Burn marks on the cpu and the socket. In a very specific place.

The machine was refitted in a clean environment, the socket area cleared of dust with an air duster.

So i contact the retailer, who are telling me to contact intel and asus for support.

After speaking to asus on the phone earlier, they told me it is the responsibility of the retailer to warranty faulty goods and would not talk to me further about the case.

I will name and shame the retailer in question, and post all logs of messages between myself, Asus, the retailer, and Intel if i have to, because i find this game of "pass the customer" disgusting.

If anyone has any contact with Asus Technical, or Asus Support EU/UK, i'd be very much appreciative if you would put me in touch.

Images:

Motherboard:








DSC_0001_1.JPG 3992k .JPG file
DSC_0005_1.JPG 4048k .JPG file
Screenshot_1.jpg 302k .jpg file
Screenshot_2.jpg 270k .jpg file
Screenshot_3.jpg 254k .jpg file
Screenshot_4.jpg 318k .jpg file
Screenshot_5.jpg 208k .jpg file

CPU:




dfdb70be-4e3b-460d-a859-e9c0450f848c.jpg 47k .jpg file
e784a9e9-f5b8-49c5-956b-a77b477fcca3.jpg 46k .jpg file

Updates:

Intel:

Intel basically flat out told me in the email discussion that they would not support me in any way shape or form due to the damage being done physically / electrically to the cpu, and thus, is / was not covered by their warranty.
Ebuyer.com: Twitter

1.jpg 78k .jpg file
2.jpg 79k .jpg file
3.jpg 81k .jpg file

My formal complaint to Ebuyer.com:

My formal complaint has now been submitted, I have provided this below:
Update 03/06/2016:

I've emailed my formal complaint to Ebuyer, i'm now awaiting a response. I've also sent a tweet to OverclockersUK, to see if they have any contact with Asus, they are a supplier who are local to me, and i've always had excellent service from them.

Update #2 03/06/2016@ 13:30GMT

I am now in communication with AsusUK via twitter, i've linked them this thread for details with regards to my case. Screenshot of our conversation is below:

1.jpg 95k .jpg file

Update #3 03/06/2016@18:00GMT:

Ive had a reply from AsusUK via twitter, requesting serial number, and contact details. Asus are being proactive at this point in time with regards to gaining more information. So credit where credit is due.





I've also spoken to OCUK, who are another supplier, who are very local to me about the case, to see if they could offer a second opinion or some advice.

Update 2:

Having had some discussion with overclockers uk over twitter, their sales representative who looks after social media suggested calling their RMA department to see if they could assist.
I believe because of this that it is safe for me to say that OCuk now deserve all of my future business (unless they fail me), and the business of the company i represent (for products they stock).

Many thanks to ocuk for at least attempting to help.

    
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post #77 of 96
Quote:
Originally Posted by Undervolter View Post

No, it's EU directive. In all EU countries, the RMA is done through the reseller, not the producing company. The reseller is the directly responsible towards the client, legally also, in case he refuses to accept an RMA request.
Yeah how about no. Try pulling this stuff in Italy,you can't,it's not legal.

oh and how about this? http://www.asus.com/uk/rma/

Yeah. They are trying to play him,no questions asked.
Edited by GoLDii3 - 6/5/16 at 1:17pm
post #78 of 96
Quote:
Originally Posted by bluej511 View Post


You clearly didn't read the first post did you? Ill put in bold font for you.

Did you? The system had worked for over a year prior to removing the cooler. If you cannot deduct what has likely happened from the information given, then as I stated previously - there is no hope. The design is susceptible to improper mounting pressure. This was possibly all the issue was. Until the CPU was removed. It's really not that difficult. Or maybe it is.
post #79 of 96
Quote:
Originally Posted by Silent Scone View Post

Did you? The system had worked for over a year prior to removing the cooler. If you cannot deduct what has likely happened from the information given, then as I stated previously - there is no hope. The design is susceptible to improper mounting pressure. This was possibly all the issue was. Until the CPU was removed. It's really not that difficult. Or maybe it is.

And again. So the fault that it was badly designed on ASUS's part is his fault for removing the cpu cooler? And btw im pretty sure the retention mechanism is what dictates the pressure the wafer puts on the pins. And btw any decent cooler also dictates the mounting pressure.

Remember the issues with cheap mounting pressure and skylake and how only ONE company was bending wafers. There you go.
    
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post #80 of 96
Quote:
Originally Posted by bluej511 View Post

And again. So the fault that it was badly designed on ASUS's part is his fault for removing the cpu cooler? And btw im pretty sure the retention mechanism is what dictates the pressure the wafer puts on the pins. And btw any decent cooler also dictates the mounting pressure.

Remember the issues with cheap mounting pressure and skylake and how only ONE company was bending wafers. There you go.


There are four corners to the socket, you can tighten each individually. I'm cracking up here lol.
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