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Sharkoon SilentStorm Gold SFX 500W with big problem

post #1 of 3
Thread Starter 
Hello everyone, this is a long story.

I live in Brazil, I've bought this PSU some time ago, and have been using it on this specific system:

Pentium G3258 (With Corsair H60)
H81M-A/BR
2x4Gb DDR3 Hyper-X Savage (1866Mhz)
Sandisk SSD Plus 120Gb
Hitach 320Gb 2.5" HDD
MSI R9 270X Gaming 4Gb
Thermaltake Versa H15
And for last, Sharkoon SilentStorm SFX Gold 500W Full Modular.

Everything run just fine, 'til I've decided to put an extra 3.5" HDD (Seagate Barracuda 1Tb) that I took from another PC. I've added an extra cable on this PSU, and plug the big HDD on this second cable. For my surprise, the Barracuda stopped working. Unplugged it, cry for all the files that I lost, but there isn't much to do. First I've using one power cable, the one with two sata and one molex. The second has four sata and no molex.

Days later, decided to take off the HDD cage, and hide both the mechanical and SSD disks. Just plugged both with the second psu cable, and the system didn't boot. The leds just flashed and turned off. No response from power button after. Unplugged both disks and all started normally. Plugged both drivers on the first power cable (the one with the molex cable), my SSD survived, but the old 2.5" drive died. Lots of files lost again.

Then I decided to test the voltages with a multimeter. Look at this image:



The correct voltages after pin 1, are the following, for each 3 pins:
+3.3 / Ground / +5V / Ground / +12V
Tottaly correct on cable one. But on cable two are
Ground / +5V / Ground / +3.3V / +12V

This is a video showing all voltages on both sata cables.



I've lost two HDD because of a poor quallity control on a GOLD, I repeat: GOLD PSU! If I ran out of luck, probably that thing could set my system on fire, or my house!

I contacted the local seller, still waiting for response on how to solve this issue. And send this same story to global@sharkoon.com, to see if they care about the drives that I lost.


tl,dr: Sharkoon Gold PSU with **** quality control, killed two HD's because of the sata power cables, that came with swapped voltages.
post #2 of 3
80 plus has nothing to do with quality in any way whatsoever.

Does not matter if it say 80 plus or 80 plus titanium the unit can still be crap (yes even at titanium and there is lot of crap that is gold rated out there)
Why 80 PLUSĀ® is Irrelevant to You When Buying a PSU

Sharkoon are not the ones that made the PSU you own either if you are not already aware.

I am not saying your unit is not broken as it clearly is but most of what you posted sounds like you are under some misconceptions.
Edited by shilka - 6/8/16 at 6:08pm
Seravee
(27 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core I7 6850K Gigabyte X99 Ultra Gaming EVGA GTX 1080 FTW2 Kingston HyperX DDR4 Savage 3000 MHz 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Evo WD Green WD60EZRX  WD Red WD80EFZX 8TB  Seagate Ironwolf Pro 10 TB 
Optical DriveCoolingCoolingOS
LG CH12NS30 x5 Noctua NF-A14 FLX Noctua NH-D15S Windows 7 64 Bit 
MonitorMonitorKeyboardPower
Asus PG279Q LG 49UH750V 4K LED TV Corsair Gaming Strafe RGB EVGA SuperNova G2 750 watt 
CaseMouseMouse PadAudio
Phanteks Enthoo Luxe Roccat Kone EMP Roccat Sense Metor Sennheiser HD 598 
AudioAudioAudioAudio
Onkyo TX NR646  Dali Opticon Vokal x2 Dali Opticon 2 x2 Dali Opticon 1 
AudioOtherOther
Dali E12 F Subwoofer CableMod E series PSU cable set CableMod LED Strips 
  hide details  
Reply
Seravee
(27 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core I7 6850K Gigabyte X99 Ultra Gaming EVGA GTX 1080 FTW2 Kingston HyperX DDR4 Savage 3000 MHz 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Evo WD Green WD60EZRX  WD Red WD80EFZX 8TB  Seagate Ironwolf Pro 10 TB 
Optical DriveCoolingCoolingOS
LG CH12NS30 x5 Noctua NF-A14 FLX Noctua NH-D15S Windows 7 64 Bit 
MonitorMonitorKeyboardPower
Asus PG279Q LG 49UH750V 4K LED TV Corsair Gaming Strafe RGB EVGA SuperNova G2 750 watt 
CaseMouseMouse PadAudio
Phanteks Enthoo Luxe Roccat Kone EMP Roccat Sense Metor Sennheiser HD 598 
AudioAudioAudioAudio
Onkyo TX NR646  Dali Opticon Vokal x2 Dali Opticon 2 x2 Dali Opticon 1 
AudioOtherOther
Dali E12 F Subwoofer CableMod E series PSU cable set CableMod LED Strips 
  hide details  
Reply
post #3 of 3
Thread Starter 
I know that PSU's from Corsair, Sharkoon, XFX, EVGA and others are made by Seasonic, Flextronic, Delta, FSP and others. But this error is too ridiculous to get to the final consumer.
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