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PC Restarting - No BSOD, No Dump File

post #1 of 18
Thread Starter 
Specifications:
  • Windows 10
  • GPU: GIGABYTE GV-N770OC-2GD GTX 770 2GB
  • CPU: i-5 4670K
  • CPU COOLER: Cooler Master Hyper 212 EVO
  • PSU: CORSAIR TX Series CMPSU-750TX 750W ATX12V v2.3
  • RAM: G.SKILL Ripjaws Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800)
  • MOBO: ASRock H87M LGA 1150 Intel H87
  • SSD: Samsung EVO 500GB

My DXDIAG

Alright, first things first, I have done overclocking, both to GPU and CPU, but stopped when I learnt that my board wasn't really meant for overclocking (it got overclocking capabilities in a bios update, but it got taken away later on). The VRMs would get too hot and my CPU would underclock to avoid damage, so hopefully that isn't the cause of all this.

The problem started a few days ago. What happens is that the computer hard restarts - everything shuts down, no BSOD shown, then restarts. Stuff like this is normally thought to be a PSU issue, but I want to make absolutely sure. After it restarts, there is no dump file. I have tried making it so that the computer doesn't automatically restart when it runs into an error, but it didn't help. I have checked the Event Viewer, and here is the log (contains info for two sudden restarts). Here's the XML version (it's huge so have fun!).



And the event properties for the kernel-power loss. All are checked 0, and from what I've read, this points to a hardware error.

Now, what causes this restarting happens at both under load and hardly any load (no games open, just Steam, Discord and Google Chrome open). GPU temps during load are generally kept under 75C, idle in the 40s to high 30s (I am using a custom fan curve). CPU temps during load never go above 70, have seen a core hit 67; idle temps in the low 30s.

At idle load, I've only seen it restart once; not sure if it is random or not but it does seem to take quite some time for it to happen (takes a day?). Now, under load is where I want to make sure it is even the PSU. It has only crashed once during The Witcher 3, and it has been hours of gameplay. Now, this is the interesting part, and something I found that can make it crash 9/10 times. If I play a game (I've been using The Witcher 3), and only have the game open (no Discord or Chrome open), then close out the game and immediately open Chrome, Discord, and Steam, then go to Chrome and start typing in something into the URL/Search bar, it will restart. I've even had it to where, once it's restarted, logged in, and open Chrome, Discord, and Steam again, and start typing into the bar, it will restart again! I feel like I could make a loop of this if I wanted to.

I have not used a power supply tester on my PSU. HWiNFO64 shows that my 12v, 3.3v, and 5v are good, though I've read you can't trust software readings for that. PSU cable is plugged straight into the wall, not into a surge protector or power strip.

I do not think it is a BIOS error. At first I thought it was because, once I stopped overclocking, I updated to the newest version. When the problems began, I went back to an older version, but the problem persisted.

Want to make sure what the problem is before I have to spend money, if any. Any help is greatly appreciated.

*Ack! Forgot to mention - I have run MemTest for 4 passes and no errors.
Edited by Ku022 - 6/17/16 at 12:59am
post #2 of 18
If you have this PSU then that is your problem
http://www.jonnyguru.com/modules.php?name=NDReviews&op=Story&reid=73

Its 9 years old and was terrible even when it was new
Seravee
(27 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core I7 6850K Gigabyte X99 Ultra Gaming EVGA GTX 1080 FTW2 Kingston HyperX DDR4 Savage 3000 MHz 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Evo WD Green WD60EZRX  WD Red WD80EFZX 8TB  Seagate Ironwolf Pro 10 TB 
Optical DriveCoolingCoolingOS
LG CH12NS30 x5 Noctua NF-A14 FLX Noctua NH-D15S Windows 7 64 Bit 
MonitorMonitorKeyboardPower
Asus PG279Q LG 49UH750V 4K LED TV Corsair Gaming Strafe RGB EVGA SuperNova G2 750 watt 
CaseMouseMouse PadAudio
Phanteks Enthoo Luxe Roccat Kone EMP Roccat Sense Metor Sennheiser HD 598 
AudioAudioAudioAudio
Onkyo TX NR646  Dali Opticon Vokal x2 Dali Opticon 2 x2 Dali Opticon 1 
AudioOtherOther
Dali E12 F Subwoofer CableMod E series PSU cable set CableMod LED Strips 
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Seravee
(27 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core I7 6850K Gigabyte X99 Ultra Gaming EVGA GTX 1080 FTW2 Kingston HyperX DDR4 Savage 3000 MHz 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Evo WD Green WD60EZRX  WD Red WD80EFZX 8TB  Seagate Ironwolf Pro 10 TB 
Optical DriveCoolingCoolingOS
LG CH12NS30 x5 Noctua NF-A14 FLX Noctua NH-D15S Windows 7 64 Bit 
MonitorMonitorKeyboardPower
Asus PG279Q LG 49UH750V 4K LED TV Corsair Gaming Strafe RGB EVGA SuperNova G2 750 watt 
CaseMouseMouse PadAudio
Phanteks Enthoo Luxe Roccat Kone EMP Roccat Sense Metor Sennheiser HD 598 
AudioAudioAudioAudio
Onkyo TX NR646  Dali Opticon Vokal x2 Dali Opticon 2 x2 Dali Opticon 1 
AudioOtherOther
Dali E12 F Subwoofer CableMod E series PSU cable set CableMod LED Strips 
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post #3 of 18
Thread Starter 
What makes it so terrible?

* Here is the product page, if it's the one you're thinking of.
Edited by Ku022 - 6/17/16 at 3:26am
post #4 of 18
No that one is much newer then the terrible TX.
Seravee
(27 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core I7 6850K Gigabyte X99 Ultra Gaming EVGA GTX 1080 FTW2 Kingston HyperX DDR4 Savage 3000 MHz 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Evo WD Green WD60EZRX  WD Red WD80EFZX 8TB  Seagate Ironwolf Pro 10 TB 
Optical DriveCoolingCoolingOS
LG CH12NS30 x5 Noctua NF-A14 FLX Noctua NH-D15S Windows 7 64 Bit 
MonitorMonitorKeyboardPower
Asus PG279Q LG 49UH750V 4K LED TV Corsair Gaming Strafe RGB EVGA SuperNova G2 750 watt 
CaseMouseMouse PadAudio
Phanteks Enthoo Luxe Roccat Kone EMP Roccat Sense Metor Sennheiser HD 598 
AudioAudioAudioAudio
Onkyo TX NR646  Dali Opticon Vokal x2 Dali Opticon 2 x2 Dali Opticon 1 
AudioOtherOther
Dali E12 F Subwoofer CableMod E series PSU cable set CableMod LED Strips 
  hide details  
Reply
Seravee
(27 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core I7 6850K Gigabyte X99 Ultra Gaming EVGA GTX 1080 FTW2 Kingston HyperX DDR4 Savage 3000 MHz 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Evo WD Green WD60EZRX  WD Red WD80EFZX 8TB  Seagate Ironwolf Pro 10 TB 
Optical DriveCoolingCoolingOS
LG CH12NS30 x5 Noctua NF-A14 FLX Noctua NH-D15S Windows 7 64 Bit 
MonitorMonitorKeyboardPower
Asus PG279Q LG 49UH750V 4K LED TV Corsair Gaming Strafe RGB EVGA SuperNova G2 750 watt 
CaseMouseMouse PadAudio
Phanteks Enthoo Luxe Roccat Kone EMP Roccat Sense Metor Sennheiser HD 598 
AudioAudioAudioAudio
Onkyo TX NR646  Dali Opticon Vokal x2 Dali Opticon 2 x2 Dali Opticon 1 
AudioOtherOther
Dali E12 F Subwoofer CableMod E series PSU cable set CableMod LED Strips 
  hide details  
Reply
post #5 of 18
When you say you stopped overclocking, did you load optimized defaults?

I would try running Intel Burn test + Heaven at the same time to really test the power supply.
post #6 of 18
Thread Starter 
Quote:
Originally Posted by XAslanX View Post

When you say you stopped overclocking, did you load optimized defaults?

I would try running Intel Burn test + Heaven at the same time to really test the power supply.

Yeah, I set everything to default.

I'll try running IntelBurnTest and Heaven.
post #7 of 18
Thread Starter 
Quote:
Originally Posted by Ku022 View Post

Yeah, I set everything to default.

I'll try running IntelBurnTest and Heaven.

Computer restarted moments after starting both IntelBurnTest and Heaven. Once restarted, just tried IntelBurnTest and it restarted again. Again, no BSOD or dump file.

Either the CPU is screwed or it isn't getting enough power.
post #8 of 18
Do you have another PSU you can try or a digtal multi meter if you can test your Corsair TX with?
Seravee
(27 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core I7 6850K Gigabyte X99 Ultra Gaming EVGA GTX 1080 FTW2 Kingston HyperX DDR4 Savage 3000 MHz 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Evo WD Green WD60EZRX  WD Red WD80EFZX 8TB  Seagate Ironwolf Pro 10 TB 
Optical DriveCoolingCoolingOS
LG CH12NS30 x5 Noctua NF-A14 FLX Noctua NH-D15S Windows 7 64 Bit 
MonitorMonitorKeyboardPower
Asus PG279Q LG 49UH750V 4K LED TV Corsair Gaming Strafe RGB EVGA SuperNova G2 750 watt 
CaseMouseMouse PadAudio
Phanteks Enthoo Luxe Roccat Kone EMP Roccat Sense Metor Sennheiser HD 598 
AudioAudioAudioAudio
Onkyo TX NR646  Dali Opticon Vokal x2 Dali Opticon 2 x2 Dali Opticon 1 
AudioOtherOther
Dali E12 F Subwoofer CableMod E series PSU cable set CableMod LED Strips 
  hide details  
Reply
Seravee
(27 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core I7 6850K Gigabyte X99 Ultra Gaming EVGA GTX 1080 FTW2 Kingston HyperX DDR4 Savage 3000 MHz 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Evo WD Green WD60EZRX  WD Red WD80EFZX 8TB  Seagate Ironwolf Pro 10 TB 
Optical DriveCoolingCoolingOS
LG CH12NS30 x5 Noctua NF-A14 FLX Noctua NH-D15S Windows 7 64 Bit 
MonitorMonitorKeyboardPower
Asus PG279Q LG 49UH750V 4K LED TV Corsair Gaming Strafe RGB EVGA SuperNova G2 750 watt 
CaseMouseMouse PadAudio
Phanteks Enthoo Luxe Roccat Kone EMP Roccat Sense Metor Sennheiser HD 598 
AudioAudioAudioAudio
Onkyo TX NR646  Dali Opticon Vokal x2 Dali Opticon 2 x2 Dali Opticon 1 
AudioOtherOther
Dali E12 F Subwoofer CableMod E series PSU cable set CableMod LED Strips 
  hide details  
Reply
post #9 of 18
Thread Starter 
Quote:
Originally Posted by shilka View Post

Do you have another PSU you can try or a digtal multi meter if you can test your Corsair TX with?

No multimeter or spare PSU, though I can get both if needed. However, I've read up on multimeter tests and from what I've seen it's kinda pointless to do a multimeter test on a PSU unless it's under load and if you do it outside of the computer by itself, it can show good readings when, in reality, it's not so great when it's under load in the PC. However, you can test the PSU while it is running in your computer, but it is dangerous and can damage the PSU and components.

So, I can do the multimeter, but I don't know if I should just skip that and go straight to putting in a new PSU.
post #10 of 18
It sounds like its your PSU that is broken, but i cant say 100% that the problem is the PSU.
Seravee
(27 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core I7 6850K Gigabyte X99 Ultra Gaming EVGA GTX 1080 FTW2 Kingston HyperX DDR4 Savage 3000 MHz 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Evo WD Green WD60EZRX  WD Red WD80EFZX 8TB  Seagate Ironwolf Pro 10 TB 
Optical DriveCoolingCoolingOS
LG CH12NS30 x5 Noctua NF-A14 FLX Noctua NH-D15S Windows 7 64 Bit 
MonitorMonitorKeyboardPower
Asus PG279Q LG 49UH750V 4K LED TV Corsair Gaming Strafe RGB EVGA SuperNova G2 750 watt 
CaseMouseMouse PadAudio
Phanteks Enthoo Luxe Roccat Kone EMP Roccat Sense Metor Sennheiser HD 598 
AudioAudioAudioAudio
Onkyo TX NR646  Dali Opticon Vokal x2 Dali Opticon 2 x2 Dali Opticon 1 
AudioOtherOther
Dali E12 F Subwoofer CableMod E series PSU cable set CableMod LED Strips 
  hide details  
Reply
Seravee
(27 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core I7 6850K Gigabyte X99 Ultra Gaming EVGA GTX 1080 FTW2 Kingston HyperX DDR4 Savage 3000 MHz 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Evo WD Green WD60EZRX  WD Red WD80EFZX 8TB  Seagate Ironwolf Pro 10 TB 
Optical DriveCoolingCoolingOS
LG CH12NS30 x5 Noctua NF-A14 FLX Noctua NH-D15S Windows 7 64 Bit 
MonitorMonitorKeyboardPower
Asus PG279Q LG 49UH750V 4K LED TV Corsair Gaming Strafe RGB EVGA SuperNova G2 750 watt 
CaseMouseMouse PadAudio
Phanteks Enthoo Luxe Roccat Kone EMP Roccat Sense Metor Sennheiser HD 598 
AudioAudioAudioAudio
Onkyo TX NR646  Dali Opticon Vokal x2 Dali Opticon 2 x2 Dali Opticon 1 
AudioOtherOther
Dali E12 F Subwoofer CableMod E series PSU cable set CableMod LED Strips 
  hide details  
Reply
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