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PC not shutting down

post #1 of 8
Thread Starter 
I can't figure out why my PC will no longer shutdown or restart (without forcing it with the power button). When doing this the PC shuts down past windows and turns the monitor off but the rest of the PC is still active (cpu and video card fans, DVD drive, etc).

This only happens after installing any AMD driver from 15.11 beta to 16.6.1 Crimson beta. With no driver the PC shuts down and restarts.

It started on my old windows install but I have restored and installed a fresh copy of windows with the same problem. I have two 7970s installed in my PC and at this point I am stuck. Some sort of hardware issue perhaps?

Help?
My PC
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-3770k @ 4.3GHz Biostar TZ77XE4 ASUS GTX 980 TI STRIX OC Edition G.Skill Ripjaw DDR3-1600 @ 7-8-7-24 2T 
Hard DriveHard DriveHard DriveCooling
Samsung 830 SSD in RAID Samsung F3 HD103SJ 7200rpm Western Digital Green Xigmatek Venus SD-1266 
OSMonitorKeyboardPower
Windows 7 Professional 64-bit BenQ XL2730Z Cooler Master Storm Quickfire TK (Browns) Seasonic X-650 
CaseMouseMouse PadAudio
Nanoxia Deep Silence 1 Logitech G400 PureTrak Talent Creative X-fi Titanium HD 
AudioAudioAudio
Musical Fidelity M1 HPA AKG K702 65th Anniversary Headphones Creative Gigaworks T40 Series II Speakers 
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My PC
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-3770k @ 4.3GHz Biostar TZ77XE4 ASUS GTX 980 TI STRIX OC Edition G.Skill Ripjaw DDR3-1600 @ 7-8-7-24 2T 
Hard DriveHard DriveHard DriveCooling
Samsung 830 SSD in RAID Samsung F3 HD103SJ 7200rpm Western Digital Green Xigmatek Venus SD-1266 
OSMonitorKeyboardPower
Windows 7 Professional 64-bit BenQ XL2730Z Cooler Master Storm Quickfire TK (Browns) Seasonic X-650 
CaseMouseMouse PadAudio
Nanoxia Deep Silence 1 Logitech G400 PureTrak Talent Creative X-fi Titanium HD 
AudioAudioAudio
Musical Fidelity M1 HPA AKG K702 65th Anniversary Headphones Creative Gigaworks T40 Series II Speakers 
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post #2 of 8
What OS are you running? Im running windows 10 and i have sli 960's and i have the same issue but its sporadic. it could not happen for a week then happen one night and take 5 tries still it shuts off correctly or it will happen for a few days straight then not happen. From what i found it was a windows bug with no fix. Keep a tab here to see if anyone actually knows or has a solution because i'd love to know also, im assuming it is a driver issue but why you know. :/
Koji
(15 items)
 
  
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I7 6700k Stock For Now Asus z170 Deluxe EVGA SSC GTX 960 4GB EVGA SSC GTX 960 4GB 
RAMHard DriveCoolingOS
Crucial Ballistics 32GB 4x8GB 2666Mhz Adata SP550 480GB SSD Cryoig H5 Ultimate White Win 10 
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Vizio 24" 1080p 5ms Thermaltake Challenger Ultimate RBG EVGA SuperNOVA 1000 G1 NZXT H630-W 
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Koji
(15 items)
 
  
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I7 6700k Stock For Now Asus z170 Deluxe EVGA SSC GTX 960 4GB EVGA SSC GTX 960 4GB 
RAMHard DriveCoolingOS
Crucial Ballistics 32GB 4x8GB 2666Mhz Adata SP550 480GB SSD Cryoig H5 Ultimate White Win 10 
MonitorKeyboardPowerCase
Vizio 24" 1080p 5ms Thermaltake Challenger Ultimate RBG EVGA SuperNOVA 1000 G1 NZXT H630-W 
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Razer Chroma Razer Goliathus Control Logitech 5.1 Surround / Razer Kraken 7.1 Headset 
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post #3 of 8
Thread Starter 
My PC setup is in my signature and I run Windows 7 Professional 64-bit. At the moment the CPU, memory and both GPUs are at stock clocks and voltage.

I had my old Windows setup and signature settings for at least the past two years without an issue but just recently it stopped shutting down and the same thing keeps happening even after installing new Windows. The one thing that stands out is that it only happens after installing AMD GPU drivers so I am thinking it is something with the PCI-E connections on the motherboard, a Bios setting and/or maybe the PSU?

I have fiddled with all of the Bios settings related to the PCI-E stuff and still no luck (but I don't necessarily know what all of the settings do).
My PC
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-3770k @ 4.3GHz Biostar TZ77XE4 ASUS GTX 980 TI STRIX OC Edition G.Skill Ripjaw DDR3-1600 @ 7-8-7-24 2T 
Hard DriveHard DriveHard DriveCooling
Samsung 830 SSD in RAID Samsung F3 HD103SJ 7200rpm Western Digital Green Xigmatek Venus SD-1266 
OSMonitorKeyboardPower
Windows 7 Professional 64-bit BenQ XL2730Z Cooler Master Storm Quickfire TK (Browns) Seasonic X-650 
CaseMouseMouse PadAudio
Nanoxia Deep Silence 1 Logitech G400 PureTrak Talent Creative X-fi Titanium HD 
AudioAudioAudio
Musical Fidelity M1 HPA AKG K702 65th Anniversary Headphones Creative Gigaworks T40 Series II Speakers 
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My PC
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-3770k @ 4.3GHz Biostar TZ77XE4 ASUS GTX 980 TI STRIX OC Edition G.Skill Ripjaw DDR3-1600 @ 7-8-7-24 2T 
Hard DriveHard DriveHard DriveCooling
Samsung 830 SSD in RAID Samsung F3 HD103SJ 7200rpm Western Digital Green Xigmatek Venus SD-1266 
OSMonitorKeyboardPower
Windows 7 Professional 64-bit BenQ XL2730Z Cooler Master Storm Quickfire TK (Browns) Seasonic X-650 
CaseMouseMouse PadAudio
Nanoxia Deep Silence 1 Logitech G400 PureTrak Talent Creative X-fi Titanium HD 
AudioAudioAudio
Musical Fidelity M1 HPA AKG K702 65th Anniversary Headphones Creative Gigaworks T40 Series II Speakers 
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post #4 of 8
Thread Starter 
I have a feeling it is my PSU. It is a Seasonic X-650W from 2010 which has had a lot of abuse in it's time and probably is at the limits of running an overclocked i7-3770k and two amd 7970s in crossfire.

I am now occasionally experiencing AMD display driver crashes and blue screens in addition to not being able to shut down the PC. Something to do with changing the GPUs from low power to high power states and also zero core on the second GPU.

However, I don't have any of these problems if I don't have a GPU driver installed. And I have tried all drivers from 15.1 to 15.11.1 to all of the Crimson drivers.
My PC
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-3770k @ 4.3GHz Biostar TZ77XE4 ASUS GTX 980 TI STRIX OC Edition G.Skill Ripjaw DDR3-1600 @ 7-8-7-24 2T 
Hard DriveHard DriveHard DriveCooling
Samsung 830 SSD in RAID Samsung F3 HD103SJ 7200rpm Western Digital Green Xigmatek Venus SD-1266 
OSMonitorKeyboardPower
Windows 7 Professional 64-bit BenQ XL2730Z Cooler Master Storm Quickfire TK (Browns) Seasonic X-650 
CaseMouseMouse PadAudio
Nanoxia Deep Silence 1 Logitech G400 PureTrak Talent Creative X-fi Titanium HD 
AudioAudioAudio
Musical Fidelity M1 HPA AKG K702 65th Anniversary Headphones Creative Gigaworks T40 Series II Speakers 
  hide details  
Reply
My PC
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-3770k @ 4.3GHz Biostar TZ77XE4 ASUS GTX 980 TI STRIX OC Edition G.Skill Ripjaw DDR3-1600 @ 7-8-7-24 2T 
Hard DriveHard DriveHard DriveCooling
Samsung 830 SSD in RAID Samsung F3 HD103SJ 7200rpm Western Digital Green Xigmatek Venus SD-1266 
OSMonitorKeyboardPower
Windows 7 Professional 64-bit BenQ XL2730Z Cooler Master Storm Quickfire TK (Browns) Seasonic X-650 
CaseMouseMouse PadAudio
Nanoxia Deep Silence 1 Logitech G400 PureTrak Talent Creative X-fi Titanium HD 
AudioAudioAudio
Musical Fidelity M1 HPA AKG K702 65th Anniversary Headphones Creative Gigaworks T40 Series II Speakers 
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Reply
post #5 of 8
I ran my 3570k with crossfire 280x's and under extreme loads my killawatt showed 665 watts being pulled at the wall. I'm not that PSU savvy like other members here but sounds like you may be correct about it being a PSU issue.
The New Recruit
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An Old Soldier
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Big Mama
(23 items)
 
CPUMotherboardGraphicsRAM
i5-3570K@4.2 P8Z68-V GEN3 MSI GTX 1070 Gaming X 8G 16 GB CORSAIR Vengeance 16GB (4 x 4GB) 240-Pin ... 
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vertex 3 120 Gb WD Caviar Black 1TB WD Caviar Blue 1TB ASUS 24X DVD Burner - Bulk 24X DVD+R 8X DVD+RW ... 
CoolingOSMonitorKeyboard
Cooler Master 212 EVO Windows 10 BenQ XL2730Z Maxkeyboard Nighthawk x9 
PowerCaseMouseMouse Pad
NZXT Hale82 750w  Corsair Carbide 400R Logitech G502 Proteus Core HIEN SOFT L Japan black | SAMURAI gaming mouse ... 
AudioAudioAudioOther
Creative SB X-Fi Titanium HD Pc 363d Klipsch ProMedia 2.1 BT epson wf 3540 
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The New Recruit
(17 items)
 
An Old Soldier
(20 items)
 
Big Mama
(23 items)
 
CPUMotherboardGraphicsRAM
i5-3570K@4.2 P8Z68-V GEN3 MSI GTX 1070 Gaming X 8G 16 GB CORSAIR Vengeance 16GB (4 x 4GB) 240-Pin ... 
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vertex 3 120 Gb WD Caviar Black 1TB WD Caviar Blue 1TB ASUS 24X DVD Burner - Bulk 24X DVD+R 8X DVD+RW ... 
CoolingOSMonitorKeyboard
Cooler Master 212 EVO Windows 10 BenQ XL2730Z Maxkeyboard Nighthawk x9 
PowerCaseMouseMouse Pad
NZXT Hale82 750w  Corsair Carbide 400R Logitech G502 Proteus Core HIEN SOFT L Japan black | SAMURAI gaming mouse ... 
AudioAudioAudioOther
Creative SB X-Fi Titanium HD Pc 363d Klipsch ProMedia 2.1 BT epson wf 3540 
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post #6 of 8
Thread Starter 
Yeah, I have run it like this with 2 7970s for about 3 years and it's probably just had it. PC still operates normally when playing less demanding games like Rocket League and/or watching video but games like the Witcher 3 occasionally crash. I bet it's because I logged about 120 hours of Witcher 3 over the last 2 weeks in the summer heat that exposed the weakness of the setup.

I'm looking to move onto the RX-480 and potentially cross-firing that in the near future but given their smaller power footprint I'm thinking a Seasonic X-750 should suffice, although perhaps it's safer to go up to the x-850 for an extra £10-15.
My PC
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-3770k @ 4.3GHz Biostar TZ77XE4 ASUS GTX 980 TI STRIX OC Edition G.Skill Ripjaw DDR3-1600 @ 7-8-7-24 2T 
Hard DriveHard DriveHard DriveCooling
Samsung 830 SSD in RAID Samsung F3 HD103SJ 7200rpm Western Digital Green Xigmatek Venus SD-1266 
OSMonitorKeyboardPower
Windows 7 Professional 64-bit BenQ XL2730Z Cooler Master Storm Quickfire TK (Browns) Seasonic X-650 
CaseMouseMouse PadAudio
Nanoxia Deep Silence 1 Logitech G400 PureTrak Talent Creative X-fi Titanium HD 
AudioAudioAudio
Musical Fidelity M1 HPA AKG K702 65th Anniversary Headphones Creative Gigaworks T40 Series II Speakers 
  hide details  
Reply
My PC
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-3770k @ 4.3GHz Biostar TZ77XE4 ASUS GTX 980 TI STRIX OC Edition G.Skill Ripjaw DDR3-1600 @ 7-8-7-24 2T 
Hard DriveHard DriveHard DriveCooling
Samsung 830 SSD in RAID Samsung F3 HD103SJ 7200rpm Western Digital Green Xigmatek Venus SD-1266 
OSMonitorKeyboardPower
Windows 7 Professional 64-bit BenQ XL2730Z Cooler Master Storm Quickfire TK (Browns) Seasonic X-650 
CaseMouseMouse PadAudio
Nanoxia Deep Silence 1 Logitech G400 PureTrak Talent Creative X-fi Titanium HD 
AudioAudioAudio
Musical Fidelity M1 HPA AKG K702 65th Anniversary Headphones Creative Gigaworks T40 Series II Speakers 
  hide details  
Reply
post #7 of 8
Quote:
Originally Posted by cib24 View Post

Yeah, I have run it like this with 2 7970s for about 3 years and it's probably just had it. PC still operates normally when playing less demanding games like Rocket League and/or watching video but games like the Witcher 3 occasionally crash. I bet it's because I logged about 120 hours of Witcher 3 over the last 2 weeks in the summer heat that exposed the weakness of the setup.

I'm looking to move onto the RX-480 and potentially cross-firing that in the near future but given their smaller power footprint I'm thinking a Seasonic X-750 should suffice, although perhaps it's safer to go up to the x-850 for an extra £10-15.

Ahh i wasnt sure if you were still running windows 7 or not. it does sound like a psu issue though, granted if you plan on moving to 480's that will be overall less power draw then your current setup i believe. I'd say look for a nice 750w. plenty of headroom if you get a 480 i would think even crossfire'd due to the lower power draw of the cards.
Koji
(15 items)
 
  
CPUMotherboardGraphicsGraphics
I7 6700k Stock For Now Asus z170 Deluxe EVGA SSC GTX 960 4GB EVGA SSC GTX 960 4GB 
RAMHard DriveCoolingOS
Crucial Ballistics 32GB 4x8GB 2666Mhz Adata SP550 480GB SSD Cryoig H5 Ultimate White Win 10 
MonitorKeyboardPowerCase
Vizio 24" 1080p 5ms Thermaltake Challenger Ultimate RBG EVGA SuperNOVA 1000 G1 NZXT H630-W 
MouseMouse PadAudio
Razer Chroma Razer Goliathus Control Logitech 5.1 Surround / Razer Kraken 7.1 Headset 
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Koji
(15 items)
 
  
CPUMotherboardGraphicsGraphics
I7 6700k Stock For Now Asus z170 Deluxe EVGA SSC GTX 960 4GB EVGA SSC GTX 960 4GB 
RAMHard DriveCoolingOS
Crucial Ballistics 32GB 4x8GB 2666Mhz Adata SP550 480GB SSD Cryoig H5 Ultimate White Win 10 
MonitorKeyboardPowerCase
Vizio 24" 1080p 5ms Thermaltake Challenger Ultimate RBG EVGA SuperNOVA 1000 G1 NZXT H630-W 
MouseMouse PadAudio
Razer Chroma Razer Goliathus Control Logitech 5.1 Surround / Razer Kraken 7.1 Headset 
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post #8 of 8
Thread Starter 
Turns out my issues was not the PSU as I installed a new one and had the same issue. It was in fact my 2nd 7970 in crossfire that has gone bad. I have had that particular reference 7970 since 2011 and it seems to have damaged itself. I checked each GPU individually and this one would start up with pink lines all over the screen and sometimes fail to start and/or crash at the desktop. The other GPU is fine and allows the PC to shut down and restart.

I guess I never expected either of my GPUs to go bad because I only ever lightly overclocked them. I couldn't directly tell something was wrong because my 2nd GPU is often off due to Zero Core and the only game I have been playing lately that supports crossfire is Witcher 3.

Oh well, I am now selling my good 7970 on Ebay and will upgrade to the RX 480 in the next several days.
My PC
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-3770k @ 4.3GHz Biostar TZ77XE4 ASUS GTX 980 TI STRIX OC Edition G.Skill Ripjaw DDR3-1600 @ 7-8-7-24 2T 
Hard DriveHard DriveHard DriveCooling
Samsung 830 SSD in RAID Samsung F3 HD103SJ 7200rpm Western Digital Green Xigmatek Venus SD-1266 
OSMonitorKeyboardPower
Windows 7 Professional 64-bit BenQ XL2730Z Cooler Master Storm Quickfire TK (Browns) Seasonic X-650 
CaseMouseMouse PadAudio
Nanoxia Deep Silence 1 Logitech G400 PureTrak Talent Creative X-fi Titanium HD 
AudioAudioAudio
Musical Fidelity M1 HPA AKG K702 65th Anniversary Headphones Creative Gigaworks T40 Series II Speakers 
  hide details  
Reply
My PC
(19 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7-3770k @ 4.3GHz Biostar TZ77XE4 ASUS GTX 980 TI STRIX OC Edition G.Skill Ripjaw DDR3-1600 @ 7-8-7-24 2T 
Hard DriveHard DriveHard DriveCooling
Samsung 830 SSD in RAID Samsung F3 HD103SJ 7200rpm Western Digital Green Xigmatek Venus SD-1266 
OSMonitorKeyboardPower
Windows 7 Professional 64-bit BenQ XL2730Z Cooler Master Storm Quickfire TK (Browns) Seasonic X-650 
CaseMouseMouse PadAudio
Nanoxia Deep Silence 1 Logitech G400 PureTrak Talent Creative X-fi Titanium HD 
AudioAudioAudio
Musical Fidelity M1 HPA AKG K702 65th Anniversary Headphones Creative Gigaworks T40 Series II Speakers 
  hide details  
Reply
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