Overclock.net › Forums › Intel › Intel Motherboards › ASRock Fatality X99M Killer 3.1 motherboard refusing to allow me to boot from any Windows installation media.
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ASRock Fatality X99M Killer 3.1 motherboard refusing to allow me to boot from any Windows installation media.

post #1 of 5
Thread Starter 
As the title suggest I have an ASRock Fatality X99M Killer 3.1 board, and its causing me no end of trouble, I have RMA'd it twice in the last 5 months, and ASRock have apparently repaired the board and sent it back to me (First time they left a big scratch on one of the VRM heat sinks, and the second time they nearly snapped off one of the PCI-E slots...) and they claim that the board works fine.

Except the problem is, it doesn't, I cannot boot off of any Windows installation media (DVD or USB drive, both of which work perfectly fine on other computers) and so I cannot do anything with my computer (Also the second time I got the board back, it now takes a long time to post or get into the bios...).

I have taken out the video card, hdd, ssd, and used them all in other systems without issue, I have ran several memory diagnostic programs with 100% success, and the bios is picking up every components of my PC just fine (I've also used different power supplies as well, and tried to use different hdd's and ssd's with this motherboard to no avail, it simply freezes the moment it goes to boot into the windows installation process)

The only thing I haven't tried is testing my CPU and ram on a different motherboard to see if this issue occurs, I am wondering whether I have somehow damaged my CPU in some way from OC'ing? Though it worked perfectly stable and flawlessly or months after hitting my max stable OC.

I had originally thought the PCH had crapped itself and that the board needed replacing completely, and mentioned this to ASRock, and they seem to think otherwise, that or they simply dont want to give me a replacement board, and keep trying to repair this existing board.

I'm at my wits end, and about to drop this PC off to a local PC store that I used to work at, and am on friendly terms with the owner and techs that work there...but I wondered if anyone here had some suggestions for things for me to try and get this computer to behave itself and allow me to install an OS on my SSD and get the system up and running (I've been without a gaming PC for nearly 5 months now).

If anyone has some suggestions for me to try, I would be ever so grateful.
post #2 of 5
Just like you said, if possible test the CPU and RAM with another Mobo. High OC would just degrade the CPU over time, if it was fried, you would know it.
post #3 of 5
Thread Starter 
Yeah its about the only thing left for me to do in terms of diagnosing the problem, I think I mite have to pay my old colleagues a visit and see if they can drop my cpu and ram into another X99 mobo and see how it behaves....what are my coarse of actions if the cpu and ram behave in another board but not in my current board? It would seem that ASRock have not done very much testing to see if my board was cactus or not...
post #4 of 5
I would email them and explain everything thoroughly and politely, if you can prove the motherboard is faulty, ask for a replacement. If they continue to refuse your supplications, time to go for another brand.
post #5 of 5
Thread Starter 
Yeah that is the plan, I'll have to get some sort of written statements from third parties and the store I bought it off of as well, that proves the board is faulty (if it indeed is, I need to also drop in a new 5820k and ddr4 ram to see if it behaves with new stuff, as well as my current CPU and ram on a different board)....either way, after this pathetic customer service, I'll never be using another ASRock product again, which is a shame, since I've had good experiences with their hardware before up until now, and it is their service that has ruined it for me.
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