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new HD making a noise

post #1 of 6
Thread Starter 
Just bought a WD 4tb storage drive and it already makes this constant click-clock noise:

Should I just return it?
post #2 of 6
Quote:
Originally Posted by Luxer View Post

Just bought a WD 4tb storage drive and it already makes this constant click-clock noise:

Should I just return it?

TBH it just sounds like the read/write head moving across the platters reading info. Its much too quiet to be anything bad imo. Try accessing files from it and see if it gets worse persay. If it does its just normal running sounds. If you are really nervous over it check the SMART data, read reviews from people and see if they state noise about it, and if you really think something is up email WD and send it in. But i think its fine from what i hear in the video. Hope this helps.
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Koji
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post #3 of 6
Hi @Luxer​!

I couldn't hear any abnormal sounds from the HDD, so IMO there's nothing to worry about here because not all noises that are coming from a hard disk are signs of a failing drive. You can read more about that in this KB article:

http://wdc.custhelp.com/app/answers/detail/a_id/568

If you decide you can run a diagnostic check on the Black drive with the manufacturers tool called Data Lifeguard Diagnostics and if there is anything wrong the software will detect it. Just remember to make a backup of any important data that might be stored on it just in case before starting the test:

http://support.wdc.com/downloads.aspx?lang=en

Hope this helps and feel free to ask any questions you may have. smile.gif


EDIT: Updates links. Thank you @Lady Fitzgerald! smile.gifcheers.gif
Edited by MightyMiroWD - 6/24/16 at 4:16am
post #4 of 6
Quote:
Originally Posted by MightyMiroWD View Post

Hi @Luxer​!

I couldn't hear any abnormal sounds from the HDD, so IMO there's nothing to worry about here because not all noises that are coming from a hard disk are signs of a failing drive. You can read more about that in this KB article:

http://products.wdc.com/support/kb.ashx?id=m2NOjH​

If you decide you can run a diagnostic check on the Black drive with the manufacturers tool called Data Lifeguard Diagnostics and if there is anything wrong the software will detect it. Just remember to make a backup of any important data that might be stored on it just in case before starting the test:

http://products.wdc.com/support/kb.ashx?id=Z3kEuE​

Hope this helps and feel free to ask any questions you may have. smile.gif

Both of those links give a runtime error.

Moving on, I had to jack up the volume to do so but I could hear a click every three seconds. All HDDs make some noise so I doubt this is anything to worry about. However, keep in mind all drives, HDDs, SSDs, etc. can fail without warning at anytime without warning—heck, I had one that was DOA—so, rather than worry if one is going to fail, just assume it will and take the proper precautions to protect your data; i.e. make frequent backups.

While only one backup is considerably better than none, data should exist in a minimum of three places to be reasonably safe: the originals on your computer, an onsite backup, and an offsite backup. Backups should be updated frequently since you can't recover data that hasn't been backed up yet. While a good, paid for cloud backup service is an easy way to maintain an offsite backup, stay away from cloud storage, especially the free options; the latter are notorious for disappearing with little or no warning.

I personally have two onsite backups and two offsite backups for every data drive in my computer plus a cloud backup (Carbonite.com) of the entire computer. When I want to add another data drive to my computer, I buy five drives: one for the computer and the other four for backups. Is that expensive? Heck yeah it is! But, since some of my data is irreplaceable and other data would be expensive to replace, it's well worth the expense to me.
     
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post #5 of 6
Thread Starter 
I tried a second hard drive and it does the same thing. Idk if its the case or the motherboard but all i hear is thump-thump over and over again. It's really annoying.

A secondary storage drive should not have the head going back and forth like this constantly when it's supposed to be idle. The HD did not make this noise on my older computer.
post #6 of 6
Quote:
Originally Posted by Luxer View Post

I tried a second hard drive and it does the same thing. Idk if its the case or the motherboard but all i hear is thump-thump over and over again. It's really annoying.

A secondary storage drive should not have the head going back and forth like this constantly when it's supposed to be idle. The HD did not make this noise on my older computer.

Unless its giving you errors, failing SMART, or noticeably failing i really cant say anything is wrong with it. its odd that its doing that with a different system but there is no indication of anything bad really :/
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