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What can cause one to lose access to TP Link router webpage completely?

post #1 of 34
Thread Starter 
I've already tried all the troubleshooting steps I possibly could with my TP Link WDR3500 router. It works fine, I get internet connection and both 2.4GHz and 5.0GHz wireless channels, but I just can't access the router webpage at all to change any settings. It used to be possible, and I accessed the page regularly, but now even after numerous hard resets, I can't get to the router page.

Everything's default now, since I've reset the router and can't change anything to custom. DNS server is back to 192.168.0.1. Trying to go there results in a forever-loading white page and not a login dialog box. Tried tplinklogin.net. Tried multiple browsers, checked that "proxy" is not checked in Internet Explorer. Tried connecting from my iPad too, while connected to one of the wireless channels, no go.

Called TP Link support, and my router is just out of warranty frown.gif So they won't help. But the tech on the phone confirmed that something's wrong with my router, since I can't access the page even after a hard reset. Another weird thing appears to be the fact that I have to physically reboot the router after hard reset, and the tech said I shouldn't have to reboot--that after holding the reset button for up to 15 seconds the router should eventually go back to operating condition on its own.

I'm just curious what happened that the router web page became inaccessible and yet everything else works just fine. Has anyone seen this happen and knows a possible reason? Is my only option buying a new router now?
Edited by ElevenEleven - 6/23/16 at 10:03am
   
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post #2 of 34
DNS server should be set to find it automatically or to 8.8.8.8 or to 8.8.4.4

192.168.0.1 is an internal address, so unless you setup your own DNS server & everything, your pc is just having trouble connecting to any domain name server.

remember, tplinklogin.net doesn't mean crap to your pc, it only knows IP addresses, having access to a DNS server is how it links tplinklogin.net to it's proper IP address.
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post #3 of 34
When you connect to the network, run ipconfig to check the dns server address.

edit: open a command prompt, type ipconfig, hit enter. It should be next to "default gateway" underneath the hex-looking line
post #4 of 34
Thread Starter 
Quote:
Originally Posted by gregory121295 View Post

When you connect to the network, run ipconfig to check the dns server address.

edit: open a command prompt, type ipconfig, hit enter. It should be next to "default gateway" underneath the hex-looking line

Already done that, which is how I know that the address of the router is 192.168.0.1, which is also the default address it sets after a full reset frown.gif I've accessed my router page dozens of times in the last 3 years and even set a custom address for it at one point (192.168.5.5), and I have network printer, etc. The problem is that now I can't get to the router page at all, even if I know its address. I've tried with a direct wire connection and WiFi connection--neither gets me through to the router page.
Edited by ElevenEleven - 6/26/16 at 7:46pm
   
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post #5 of 34
Thread Starter 
Quote:
Originally Posted by fade2green514 View Post

DNS server should be set to find it automatically or to 8.8.8.8 or to 8.8.4.4

192.168.0.1 is an internal address, so unless you setup your own DNS server & everything, your pc is just having trouble connecting to any domain name server.

remember, tplinklogin.net doesn't mean crap to your pc, it only knows IP addresses, having access to a DNS server is how it links tplinklogin.net to it's proper IP address.

If my computers are on the internal network, via this router, then I should be able to access the internal address "192.168.0.1". For example, I can access my printer web page (which I've set to static 192.168.0.111 on the same router network) without a problem. I can ping the router address, and my connections work fine (typing this post using the router), but I can't get to the router page anymore. I USED TO be able to get to it fine, not doing anything differently.
   
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post #6 of 34
Since you know the address (and have confirmed it) and can ping it but can't access it using two different devices, that leads me to believe that there's something going on with the router. Do you know if it had a firmware update recently? Since hard reset should wipe contents of everything except the flash memory the firmware is stored on, issues persisting after a hard reset might be with a bug in the firmware of some kind.
post #7 of 34
Yes but you said you set the dns
address to 192.168.0.1

That's wrong. Because you haven't set up your own dns server. 192.168.0.1 would be default gateway out of your network. You could even call it an acting DHCP server, but not a domain name server.

Again, set DNS or "name server" to 8.8.8.8 or 8.8.4.4 those are googles domain name servers, or you can choose for your computer to find one automatically.
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post #8 of 34
DNS is how your computer resolves www.google.com to its ip address. If you set up a brand new computer without a DNS you won't be able to access any websites by just typing them in. Once your computer knows what the ip address of a website is, it remembers the ip address for a certain period of time (called the TTL or time to live) which may be longer than you'd expect like a day or a week, which is why you seem to have not had any other problems in changing the DNS to an internal address. The DNS needs to be external though. Googles DNS IP addresses are very reliable. Your computer understands 8.8.8.8 and their DNS servers can resolve pretty much any domain name into an ip for you very quickly.

That's part of what takes SLIGHTLY longer when you first access a website because your computer is checking DNS to find the website's IP. it's kind of like a digital phone book.

It can cause problems if something goes wrong or if your computer is given the wrong IP by accident.

That's why you should also flush the DNS cache, it's a really useful step that could fix minor issues, but if you flush it without having a proper DNS address in place you may lose all ability to just type in a website name
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post #9 of 34
Thread Starter 
Quote:
Originally Posted by fade2green514 View Post

Yes but you said you set the dns
address to 192.168.0.1

That's wrong. Because you haven't set up your own dns server. 192.168.0.1 would be default gateway out of your network. You could even call it an acting DHCP server, but not a domain name server.

Again, set DNS or "name server" to 8.8.8.8 or 8.8.4.4 those are googles domain name servers, or you can choose for your computer to find one automatically.

I never said I set the DNS. I said I've reset the router to factory settings. I've set static IP addresses for stuff before, but I've not touched the DNS. I probably mistyped "DNS" instead of "default gateway" in terms of what got reset to 192.168.0.1 when I reset the router. You seem to just latch on to this part and not offer any helpful solutions frown.gif
Quote:
Originally Posted by fade2green514 View Post

DNS is how your computer resolves www.google.com to its ip address. If you set up a brand new computer without a DNS you won't be able to access any websites by just typing them in. Once your computer knows what the ip address of a website is, it remembers the ip address for a certain period of time (called the TTL or time to live) which may be longer than you'd expect like a day or a week, which is why you seem to have not had any other problems in changing the DNS to an internal address. The DNS needs to be external though. Googles DNS IP addresses are very reliable. Your computer understands 8.8.8.8 and their DNS servers can resolve pretty much any domain name into an ip for you very quickly.

That's part of what takes SLIGHTLY longer when you first access a website because your computer is checking DNS to find the website's IP. it's kind of like a digital phone book.

It can cause problems if something goes wrong or if your computer is given the wrong IP by accident.

That's why you should also flush the DNS cache, it's a really useful step that could fix minor issues, but if you flush it without having a proper DNS address in place you may lose all ability to just type in a website name

Again, see the above. I've done nothing with the DNS. I got my router 3 years ago, set it up as normal without anything fancy, set static IPs for my 2 desktops and printer, changed WiFi network names, changed passwords--all worked well for 2.5 years. As of 2-3 months ago, I suddenly stopped being able to access my router page. I needed to access it when I was checking why my printer was having trouble, though I've since been able to sort it out without going to the router page (the printer has its own device webpage, and I've changed some settings there). Anyway, that's when I noticed that I could no longer access the router page. I left it alone for a while until last week when I decided to look into it more thoroughly. That's when I did a hard reset for the router, and I STILL cannot get back to its web page. It does fine with the internet traffic, all of my devices connect without a hitch, but I can't reconfigure anything.
   
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post #10 of 34
Thread Starter 
Quote:
Originally Posted by gregory121295 View Post

Since you know the address (and have confirmed it) and can ping it but can't access it using two different devices, that leads me to believe that there's something going on with the router. Do you know if it had a firmware update recently? Since hard reset should wipe contents of everything except the flash memory the firmware is stored on, issues persisting after a hard reset might be with a bug in the firmware of some kind.

Nope frown.gif Haven't touched the firmware actually since I bought the router. I can't connect the point at which I stopped being able to access the router page to anything specific, as I'm not even sure when exactly it happened. I didn't access it daily, but maybe every few weeks. It may have been something like full power turn off in the apartment and something got reset. But then that had never been a problem before, and I thought certainly a factory reset would have fixed it. If the firmware got corrupted, then maybe it's what I'm seeing now. Strange that everything works fine, however. A puzzling thing is that router ping is a bit high in my opinion. My very old Linksys router that's extending wifi network to my bedroom has better ping.
   
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CPUMotherboardGraphicsRAM
i7 3770 @ 4.3 GHz ASRock Z77E-ITX GTX 660 Ti + Accelero Mono Plus, 1.875V G.Skill Ripjaws X 16GB at 2133MHz 9-10-11-28-1T... 
Hard DriveHard DriveHard DriveCooling
Crucial m4 Hitachi TravelStar 2.5" SATA III Intel 330  BitFenix Recon fan controller 
CoolingCoolingCoolingCooling
Corsair H100i Scythe Gentle Typhoon AP-14 x 4 (radiator front... Phanteks 140mm fan (exhaust) Fractal Design R2 Silent 140mm fan (bottom intake) 
OSOSOSMonitor
Windows 7 Professional 64-bit Windows 8 Professional 64-bit (trying it out) Linux Mint Achieva ShiMian 27" IPSB (tempered glass) 
MonitorKeyboardPowerCase
Dell U2412M 24" LZ-GH aluminum/steel TKL keyboard Seasonic G-550 80+ Gold Fractal Design Define R4 
MouseMouse PadOtherOther
Logitech MX518 Monoprice dual-surface aluminum IKEA Dioder light-changing LED strip on the roof Monoprice 10 x 6.25" drawing tablet 
CPUMotherboardGraphicsRAM
Intel i5 2400 3.8GHz turbo boost Gigabyte z68x-ud3h-b3 Sapphire Dual-X 7970 OC Samsung 30nm ULP  
Hard DriveOptical DriveCoolingCooling
Corsair Force 3 LG DVD-RW Zalman CNPS9900MAX-B Noctua NF-S12B ULN 
CoolingCoolingCoolingOS
Scythe Gentle Typhoon AP-14 Fractal Design R2 Silent 140mm fan Bitfenix Spectre 200mm fan Windows 7 Professional 64-bit 
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Achieva ShiMian 27" IPSB (tempered glass) Ducky Shine II MX Clears Corsair AX750 BitFenix Survivor in White 
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Logitech MX518 Ikea circle! NZXT Hue Lamptron FC-9 
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