Overclock.net › Forums › Components › Power Supplies › Problems with EVGA unit, need help/suggestions
New Posts  All Forums:Forum Nav:

Problems with EVGA unit, need help/suggestions

post #1 of 6
Thread Starter 
Not sure if anyone can help but I have been dealing with this issue for months now and don't really know what to do about it. This might be a bit long but I want to go into as much detail as possible. My system is in my sig.

I have been using an EVGA Supernova GS 850 in my rig which worked well for about 8 months or so. After awhile, the fan started making noise and then one day when I shut my computer off the unit started making a loud popping sound which went on for about 20 secs until I unplugged it. I was concerned about this so I contacted EVGA support about it and they agreed to send me a new unit.

The new unit came in and worked fine for about 2 weeks. Suddenly I started having this issue where once I shut my pc off it would not turn back on unless I let it sit for a few hours. When I press the power button, the motherboard light comes on and sometimes all my USB devices will power on, keyboard lights come on, phone starts charging etc., but other than the usb devices nothing else will power on. I also started having this strange issue where the pc would not shut down. When I would tell windows to shut down, I would get the screen telling me its logging off, then my monitor would shut off for a sec and immediately come back on and I would be staring at the windows logon screen. I would have to flip the switch in the back or hold the power button down for a few secs to get it to shut off. I contacted EVGA about the issues I was having and they asked if I had another unit that I could test the system with. I borrowed a power supply from a friend and plugged it into my pc and this immediately solved all the issues I was having. Contacted EVGA again and they agreed to send me another unit.

Third unit comes in. Works for about a week and then starts having the same issue as the last one I got where I could not get my computer to turn back on for several hours. This time, I take my power supply out and bring it to my sisters house and plug it into her computer. Her computer powers on and seems to work fine, but after it shuts down will not power back on. I also completely disconnect it from the pc and do the paperclip test with the 24pin cable. Unit powers on when I flip the switch, will not power back on once it is shut off until you let it sit for awhile. I contact EVGA and ask if there could be an issue with the cables (EVGA only replaces the unit itself and doesn't include new cables with the RMA). They ship me a new 24 pin and cpu cable. Once the new cables come in, I swap them with the old ones which does not solve the issue. I contact them again and they offer to ship me another replacement unit.

Fourth unit comes in. 3 days later I start having the same issue. The next day it works fine and continues to work for about a week so I just cross my fingers and hope. Come home after work one day and the system will not power on. System starts up the next day, but will not power back on once it is shut down. At this point, I have barely been able to use my pc for about 3 months and am fed up with dealing with this issue. I don't currently have access to another pc for troubleshooting and frankly don't have the patience for it anymore. I contact EVGA and tell them that I would like a refund. They tell me that they will not offer me a refund and that all the units I send back before passed their internal testing, but that they will send me yet another replacement unit.

So at this point I start searching google to see if anyone else is having this issue. I find two threads on EVGA's website from people having similar issues and most of the 1-2 star reviews on newegg are from people complaining about the same issue http://www.newegg.com/Product/Product.aspx?Item=N82E16817438034

I don't know what kind of internal testing they do at EVGA, but I feel like I'm not the only one with this issue and that they must have a bad batch of power supplies going around, or maybe some kind of compatibility issue with certain hardware? The other system I tested the unit with had a similar gigabyte z97 board. Is it possible that something in my system is damaging these units? Has anyone else experienced this issue? I'm also looking for suggestions on a unit from a different company to buy because at this point I'm pretty much ready to just count it as a loss and try something else even though I don't have much money to spend right now. I really need to fix this before school starts since this is the only pc that I have microsoft office installed on. Any advice or suggestions are welcome. Also, to anyone looking at buying an EVGA power supply I would advise staying away from the GS series.
post #2 of 6

The 850W GS is supposed to be very high-end because it's a SeaSonic 'KM3'.

 

Anyway, the only variable that hasn't changed yet is the power cable. Try another power cable - the one that plugs the PSU into the wall outlet.

 

Outside of that, I don't know what to tell you. I think EVGA is being extremely stupid about this.

 

Fortunately,  your power requirements are low; you could power this computer with a good quality-made 550W PSU, which means you don't have to buy another expensive PSU.

It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
post #3 of 6
The EVGA SuperNova GS are Seasonic KM3S whatever the S means
Seravee
(27 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core I7 6850K Gigabyte X99 Ultra Gaming EVGA GTX 1080 FTW2 Kingston HyperX DDR4 Savage 3000 MHz 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Evo WD Green WD60EZRX  WD Red WD80EFZX 8TB  Seagate Ironwolf Pro 10 TB 
Optical DriveCoolingCoolingOS
LG CH12NS30 x5 Noctua NF-A14 FLX Noctua NH-D15S Windows 7 64 Bit 
MonitorMonitorKeyboardPower
Asus PG279Q LG 49UH750V 4K LED TV Corsair Gaming Strafe RGB EVGA SuperNova G2 750 watt 
CaseMouseMouse PadAudio
Phanteks Enthoo Luxe Roccat Kone EMP Roccat Sense Metor Sennheiser HD 598 
AudioAudioAudioAudio
Onkyo TX NR646  Dali Opticon Vokal x2 Dali Opticon 2 x2 Dali Opticon 1 
AudioOtherOther
Dali E12 F Subwoofer CableMod E series PSU cable set CableMod LED Strips 
  hide details  
Reply
Seravee
(27 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core I7 6850K Gigabyte X99 Ultra Gaming EVGA GTX 1080 FTW2 Kingston HyperX DDR4 Savage 3000 MHz 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Evo WD Green WD60EZRX  WD Red WD80EFZX 8TB  Seagate Ironwolf Pro 10 TB 
Optical DriveCoolingCoolingOS
LG CH12NS30 x5 Noctua NF-A14 FLX Noctua NH-D15S Windows 7 64 Bit 
MonitorMonitorKeyboardPower
Asus PG279Q LG 49UH750V 4K LED TV Corsair Gaming Strafe RGB EVGA SuperNova G2 750 watt 
CaseMouseMouse PadAudio
Phanteks Enthoo Luxe Roccat Kone EMP Roccat Sense Metor Sennheiser HD 598 
AudioAudioAudioAudio
Onkyo TX NR646  Dali Opticon Vokal x2 Dali Opticon 2 x2 Dali Opticon 1 
AudioOtherOther
Dali E12 F Subwoofer CableMod E series PSU cable set CableMod LED Strips 
  hide details  
Reply
post #4 of 6

Well, except for the 550W and 650W GS units which are still SeaSonic units but lower in quality - much more mainstream, leaning toward being almost budget-oriented.

It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
  hide details  
Reply
post #5 of 6
Thread Starter 
I have tried two different power cables that I have here and when I took it to my sisters place I used her power cable which has worked fine for her system. So I doubt it has anything to do with the power cable or poor wiring in my apartment.
post #6 of 6
Thread Starter 
So my 5th power supply came in and this one worked for almost two weeks, I wake up this morning and my system won't power on. So I guess I"m going to have to buy another unit. Any recommendations? Probably just going to stick with a 550w or 650w, would like to spend less than $100.

As for my current unit, I guess I'll just keep sending them back and maybe someday I'll get one that works right that I can use in a future build or sell to someone and at least get some of my money back.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Power Supplies
Overclock.net › Forums › Components › Power Supplies › Problems with EVGA unit, need help/suggestions