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[Arstechnica] Cable company overcharges might be even worse than you realized

post #1 of 53
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Charter and its new subsidiary Time Warner Cable (TWC) have been overcharging customers at least $7.2 million per year for equipment and service, a US Senate investigation has found.

Time Warner Cable over-billed customers nationwide an estimated $639,948 between January and April of this year, which projects to a yearly total of $1,919,844. Charter, meanwhile, "informed the [Senate's investigative] Subcommittee that it over-billed customers by at least $442,691 per month," the report said. That works out to overcharges of at least $5,312,292 per year. When added to Time Warner Cable's overcharges, that's $7.2 million that customers paid in erroneous charges over and above the already high prices of cable TV.

The report was released today as senators grilled cable company executives from Charter, Time Warner Cable, Comcast, AT&T-owned DirecTV, and Dish on customer service and billing problems. The Senate report, as well as video of the hearing and transcripts of cable executive testimony, is available here.

Well then...
post #2 of 53
Not surprising. My parents pay about $200 a month and they don't even get every channel. But they have to have their tv so can't convince them to cut the cord. I pay $60 a month and feel that's too much.
post #3 of 53
I swear they need to investigate suddenlink. I switched to dish cos I was tired of paying $160+ a month for practically nothing. Something like the "250 channel package" when in reality it's 70-75 channels in HD and non hd and a bunch of music channels.

And anyone else feel like when the broadcasting corporations and the cable providers can't come to an agreement so we lose channels, that our bill should be adjusted?
post #4 of 53
Quote:
Originally Posted by tkenietz View Post

I swear they need to investigate suddenlink. I switched to dish cos I was tired of paying $160+ a month for practically nothing. Something like the "250 channel package" when in reality it's 70-75 channels in HD and non hd and a bunch of music channels.

And anyone else feel like when the broadcasting corporations and the cable providers can't come to an agreement so we lose channels, that our bill should be adjusted?
It's in their best interest to segregate channels into various packages because the more packages you get the more money they make. It's done on purpose.
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post #5 of 53
i'm not even a bit shocked. time warner screws me over every chance they get. but it's them or dialup
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post #6 of 53
God, it must be nice to own a monopoly.
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post #7 of 53
queue up the defense of these practices in 3, 2...............
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post #8 of 53
Quote:
Originally Posted by t00sl0w View Post

queue up the defense of these practices in 3, 2...............

Not likely to find many defenders of cable companies. Cable companies could solve world hunger and still owe a debt to society for their past wrong doings.
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post #9 of 53
I'm not a fan of cable companies but who the hell decides what an overcharge is? Don't like it don't pay for it.
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post #10 of 53
Who pays for traditional TV when you have internet biggrin.gif
You pay more than you agreed to, well why do you? Too rich?
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