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[Arstechnica] Cable company overcharges might be even worse than you realized - Page 2

post #11 of 53
Quote:
Originally Posted by Dmitriy View Post

I'm not a fan of cable companies but who the hell decides what an overcharge is? Don't like it don't pay for it.

The problem is that isnt an option for many of us. The only provider I have access to is TW and this has been set up intentionally. Lightbound is literally 2 blocks away and offers twice the speed, but when I called LB for service they stated that they dont compete with TW due to corporate agreements. There are even cases in which cable companies have contracts not just with their competitors but local governments to be the only carrier in an area. The reality is that millions of people do not have the option of finding another service provider.
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post #12 of 53
Good lord...

As long as the plebs have their bread and circuses, I guess it justifies the millions congress spent looking into this.
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post #13 of 53
Quote:
Time Warner Cable over-billed customers nationwide an estimated $639,948 between January and April of this year,

So, like fractions of a penny a customer?


Did some simple math.

Assuming 50 million subscribers between the two,

50,000,000 / $7,200,000

$6.95 a year (lets round that to $7)

$7 / 12

0.58 cent a month per customer.


Now, I'm not saying I don't want my $0.58, but kind of sounds like chump change here.
Edited by Chargeit - 6/28/16 at 8:24am
     
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post #14 of 53
We were stuck with time warner for years. Their infrastructure was so old, the best they could give us was 50 down and 5 up. Wide open west came in with all new lines, and offered 110 down and 30 up for the same price.

Now Time warner is finally replacing their infrastructure... Surprise....
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post #15 of 53
Is there a Glass–Steagall Act equivalent that could be used to break up these companies? Its long overdue.
post #16 of 53
This sounds like the scam they were trying to run in the movie Office Space. Just overcharge customers a small amount each month and it adds up awful quick. This kind of money is NOT a simple mistake...
post #17 of 53
Quote:
Originally Posted by JackCY View Post

Who pays for traditional TV when you have internet biggrin.gif
You pay more than you agreed to, well why do you? Too rich?

In Canada, providers caught on to this and started jacking the internet pricing too.

There's a reason I got out of that industry, it's corrupt as hell - and I like my sleep at night.
post #18 of 53
Quote:
Originally Posted by L36 View Post

It's in their best interest to segregate channels into various packages because the more packages you get the more money they make. It's done on purpose.

This really isn't it at all.

The various channels are owned by Networks, these Networks are rather powerful and have control of their property (channels) and how they are deployed.

Example; Disney Networks owns these channels, and more....

  • Disney Channel
  • Disney Junior
  • ABC
  • ESPN


Providers pay Networks based off subscriber count, and in order to even carry these network channels a provider must commit to carrying the other channels, customer demand be damned. You end up in a situation where you have to deploy offerings in a certain way just to keep the various Networks happy.

While this doesn't excuse the poor practices of these major providers, their channel lineup also isn't 100% in their control. The provider v.s. network war is very old and very expensive. I do not miss the days of having to deal with networks on an annual basis negotiating rates for channels.
    
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post #19 of 53
As a Tier 3 rep with Timer Warner, its it so easy to tell who in the responses actually bothered thinking about this whole situation, and who is jumping the hate train to be part of the cool kids club.

Like has been pointed out, the actual 'overcharges' customers may have received is next to nil, and most of that is when things happen, like equipment swaps from a TWC modem to a customer modem, and a billing code doesn't get removed to drop the lease fee. Or a customer changes their service, their promotion/campaign drops off since they don't actually qualify for it anymore (since they changed their service) and they get default pricing.. so their bill goes way up and they file a complaint. From what I see on a day to day basis, the issue with billing falls about 50/50 between customer expectations and employee error. TWC has no issues giving credits though, so its easily made up if a complaint is made.

As far as infrastructure complaints go... re-read your own statements and there's your answer. TWC has old lines in some areas, REALLY? Maybe it's because they've been around as a cable service provider for a very long time. So of course, a new provider comes in providing faster speeds for the same price on NEW lines they just put in... attached to updates nodes and a smaller service footprint. That also leads to an easier to manage and update network for that new provider. TWC is actively updating their network in basically every area. Nodes, Hubs, Headends... amps and taps, and the network updates fed through all this are being actively updated in almost all TWC areas. Kansas City region had this done a while back. Ohio is having this done in many areas. All of Wisconsin is having it done now. Kentucky/Indiana are having it done/is done. They start with a full digital conversion to remove analog signals and free up bandwidth... then they encrypt their signal like they used to, then they roll out the new speeds. If you want a worse example of aging network infrastructure, look at AT&T. I worked for them before TWC and they have regions with 80 year old copper still attempting to provide service. Plus, DSL is horribly limited compared to cable, so there's that.

If you feel like you're being wronged by a company, maybe you should call them and voice your complaints? If you have network trouble, make them fix it. If you don't feel like your support up til now has been sufficient, realize the average 'tech support' at many companies is barely able to work their own computer... so demand Tier 3 and they can and will help, since they actually ARE tech support.

I see nothing but the worst in all my calls, and a majority of the 'problems' i see are people not even remotely understanding how things actually work. Physical lines get damages, all the time, which will effect your service. Personally, I think that smaller, local ISPs could better serve their areas, but this is America and money talks. Big buys small, gets bigger.. rinse, repeat. Same exact thing happened with the Bell companies. Twice.
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post #20 of 53
Quote:
Originally Posted by PostalTwinkie View Post

This really isn't it at all.

The various channels are owned by Networks, these Networks are rather powerful and have control of their property (channels) and how they are deployed.

Example; Disney Networks owns these channels, and more....

  • Disney Channel
  • Disney Junior
  • ABC
  • ESPN


Providers pay Networks based off subscriber count, and in order to even carry these network channels a provider must commit to carrying the other channels, customer demand be damned. You end up in a situation where you have to deploy offerings in a certain way just to keep the various Networks happy.

While this doesn't excuse the poor practices of these major providers, their channel lineup also isn't 100% in their control. The provider v.s. network war is very old and very expensive. I do not miss the days of having to deal with networks on an annual basis negotiating rates for channels.

I meant to address this as well, and 100% this. TWC, Comcast, Charter, AT&T, et al. doesnt own these channels. They contract with them in package agreements as described by our resident guru here.

Also, back on the lines of TWC (or whoever it may be) restricting other providers in a non-compete agreement, that would be because we actually own the lines in that area. There are a LOT of areas t hat use pole wiring owned by AT&T that TWC can't service, because they won't let us use their poles. Simple as that. Owner says no, then no. There are ways around it to make it happen, but that takes time, money, and a good reason to do so. One street not getting service when the rest of the neighborhood is, not a huge concern for any company is the costs outweigh the gains. Cust loses out, that's how it is.
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