Overclock.net › Forums › Industry News › Technology and Science News › [Arstechnica] Cable company overcharges might be even worse than you realized
New Posts  All Forums:Forum Nav:

[Arstechnica] Cable company overcharges might be even worse than you realized - Page 4

post #31 of 53
Quote:
Originally Posted by Valor958 View Post

It's also obvious you have a bias and will argue to the ends of the earth to support it with only your word to back it up.

They're telling you no. You're a nobody to them, why would they give you the real reasons. My 'drivel' has given more information, accurate information, based in fact with examples. What have you got? Two words. Oligopoly and collusion. Again, one is an observable state of being. The other is a mindset from the outside with no basis in fact, just opinion. IF you had fact, i'm sure you'd have brought some in by now. Yes, it IS all about profit, but there is more to it than that from the perspective you have.

Also note, I provide examples, you attempt to insult my posts by calling them 'drivel'. That would imply what I've said is nonsense. I'm happy to state my opinions as opinions, and my evidence backed up by example or facts able to be confirmed.

Further more, on any thread related to ISPs i tend to offer my experience and assistance with anyone encountering ongoing issues. Which is still the case if anyone is in the Midwest or Kansas City. In tier 3, I have virtually unfettered access to do whatever i need to, and I have not once failed to resolve an issue.


Yes I have a bias, I believe in free market economics and regulation when companies are abusing their customers. This isn't a widget we're talking about. Internet service is a utility. We regulate utilities that have regional monopolies and require them to request price increases.

You have yet to bring up one fact. Kansas City is ANOTHER example of a metro area that actually has competition, thanks to Google, NOT TWC. They now have some of the lowest prices and fastest speeds in the country.

The facts are simple. Every region without competition (of which there are many) has high prices and lower speeds. Areas that have competition (mainly google cities at this point) miraculously have faster speeds and lower prices. It's really basic math.


Also, what you have said is nonsense. There is collusion and oligopolies. COMCAST'S OWN CEO ADMITTED THEY DONT COMPETE. "We don't compete with Time warner, they're in New York we're in Philadelphia....." and the quote continues where he names all the cities the two don't coexist in. So let's just rehash.. The two largest cable providers, by the admission of one CEO, do not compete in any major markets. Why?

http://video.cnbc.com/gallery/?video=3000278571

^ in half of this video he gripes about losing "video" customers to satellite and cable.. He then goes on to say there is no reduction in competition in broadband, which is about the most boldfaced lie on the planet. then he quotes federal rules even though they lobbied against net neutrality.
Edited by Darkpriest667 - 6/28/16 at 3:01pm
 
4th time
(18 items)
 
3rd time
(11 items)
 
CPUMotherboardGraphicsRAM
5820k ASrock x99 Fatal1ty professional Gigabyte 1080 ti Corsair Vengeance DDR4 CAS 15 32GB 
Hard DriveCoolingOSMonitor
Samsung EVO 850 1TB SSD Corsair 110i GTX Microsoft Windows 10 Professional Acer 24 inch IPS 
MonitorMonitorMonitorKeyboard
Acer 24 inch IPS Acer 24 inch IPS Samsung 40 inch Corsair Strafe RGB MX cherry blue 
PowerCaseMouseMouse Pad
Corsair HX1000i Corsair Air 540 Corsair M65 RGB  Razer Manticor  
CPUMotherboardGraphicsRAM
i7 2600k ASROCK Fatal1ty p67 EVGA GTX 980 SC 16380 MBMBDDR3-SDRAM (Gskill) 1600mhz 
Hard DriveHard DriveCoolingOS
Samsung HD103SJ x 2 Samsung 850 EVO  Corsair H100i Windows 10 Professional 
MonitorMonitorMonitorMonitor
Samsung - LN40D550 - 40" LCD TV - 1080p ACER R240HY ACER R240HY ACER R240HY 
KeyboardPowerCaseMouse
razer black widow Corsair TX850 Coolermaster HAF 932 CM Storm Recon 
CPUMotherboardGraphicsRAM
955 MSI 870S-G54 2 x 6850 HIS IceQ-x 8 Gigabytes Gskill 1600 
Hard DriveCoolingOSMonitor
Samsung F3 1TB zalman 90mm Windows Ultimate x64 LG 47'  
MonitorPowerCase
Vizio 37' E370L  OCZ Modstream 700W Logisys CS888CL 
  hide details  
Reply
 
4th time
(18 items)
 
3rd time
(11 items)
 
CPUMotherboardGraphicsRAM
5820k ASrock x99 Fatal1ty professional Gigabyte 1080 ti Corsair Vengeance DDR4 CAS 15 32GB 
Hard DriveCoolingOSMonitor
Samsung EVO 850 1TB SSD Corsair 110i GTX Microsoft Windows 10 Professional Acer 24 inch IPS 
MonitorMonitorMonitorKeyboard
Acer 24 inch IPS Acer 24 inch IPS Samsung 40 inch Corsair Strafe RGB MX cherry blue 
PowerCaseMouseMouse Pad
Corsair HX1000i Corsair Air 540 Corsair M65 RGB  Razer Manticor  
CPUMotherboardGraphicsRAM
i7 2600k ASROCK Fatal1ty p67 EVGA GTX 980 SC 16380 MBMBDDR3-SDRAM (Gskill) 1600mhz 
Hard DriveHard DriveCoolingOS
Samsung HD103SJ x 2 Samsung 850 EVO  Corsair H100i Windows 10 Professional 
MonitorMonitorMonitorMonitor
Samsung - LN40D550 - 40" LCD TV - 1080p ACER R240HY ACER R240HY ACER R240HY 
KeyboardPowerCaseMouse
razer black widow Corsair TX850 Coolermaster HAF 932 CM Storm Recon 
CPUMotherboardGraphicsRAM
955 MSI 870S-G54 2 x 6850 HIS IceQ-x 8 Gigabytes Gskill 1600 
Hard DriveCoolingOSMonitor
Samsung F3 1TB zalman 90mm Windows Ultimate x64 LG 47'  
MonitorPowerCase
Vizio 37' E370L  OCZ Modstream 700W Logisys CS888CL 
  hide details  
Reply
post #32 of 53
It's also funny that Comcast's recent, wide-spread implementation of the "trial" data caps were only in regions without fiber or coax competition.

It took tens of thousands of FCC complaints for them to raise the cap from 300 GB a month to 1 TB a month.

Also, I'm sure Enron employees thought everything was all right as the CEOs and Officers were putting on parachutes.
AMD Box
(15 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320E @ 4.6 GHz +0.356250v offset Asus Sabertooth 990FX Rev1 eVGA GTX 970 SC ACX2.0 Patriot Viper Xtreme 2x4 GB 1600LL 8-9-8-24 1T 
Hard DriveHard DriveHard DriveCooling
Samsung 840 EVO WD Black 1 TB 32MB cache FALS WD Blue 1 TB 7200rpm EZEX Corsair H80i 
OSMonitorKeyboardPower
Windows 10 x64 HP LP2475w Logitech Illuminated Corsair TX750  
CaseMouseAudio
You don't want to know Logitech G9x Creative Sound Blaster Z 
  hide details  
Reply
AMD Box
(15 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320E @ 4.6 GHz +0.356250v offset Asus Sabertooth 990FX Rev1 eVGA GTX 970 SC ACX2.0 Patriot Viper Xtreme 2x4 GB 1600LL 8-9-8-24 1T 
Hard DriveHard DriveHard DriveCooling
Samsung 840 EVO WD Black 1 TB 32MB cache FALS WD Blue 1 TB 7200rpm EZEX Corsair H80i 
OSMonitorKeyboardPower
Windows 10 x64 HP LP2475w Logitech Illuminated Corsair TX750  
CaseMouseAudio
You don't want to know Logitech G9x Creative Sound Blaster Z 
  hide details  
Reply
post #33 of 53
Everyone seems to be complaining about how much cable costs. This has absolutely nothing to do with the senate investigation that this topic is supposed to be about.

Overcharging in this case is when they charge you for equipment that you don't have, or channels you aren't getting. I know a lot of people who have gotten their own modem, and had to call up to get the monthly charge taken off... sometimes to have it re-appear a few months later. Some of the cable companies aren't issuing refunds unless you call up to complain, even when the company realizes they've overcharged.
SUPERPWN
(12 items)
 
  
CPUMotherboardGraphicsRAM
Core i5 4670K Asus z87-Pro MSI GTX 1080 Aero 32GB DDR3 Gskill Ripjaws 
Hard DriveOSMonitorMonitor
4TB Seagate Windows 8 x64 Overlord x270 OC HP ZR27 
MonitorKeyboardPowerAudio
Asus PG279Q G-Tune Topre Realforce 800w Yulong D100 DAC with Denon D7000 headphones 
  hide details  
Reply
SUPERPWN
(12 items)
 
  
CPUMotherboardGraphicsRAM
Core i5 4670K Asus z87-Pro MSI GTX 1080 Aero 32GB DDR3 Gskill Ripjaws 
Hard DriveOSMonitorMonitor
4TB Seagate Windows 8 x64 Overlord x270 OC HP ZR27 
MonitorKeyboardPowerAudio
Asus PG279Q G-Tune Topre Realforce 800w Yulong D100 DAC with Denon D7000 headphones 
  hide details  
Reply
post #34 of 53
Sorry state of affairs when you need to put your cable equipment return receipt in a safety deposit box thumb.gif
AMD Box
(15 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320E @ 4.6 GHz +0.356250v offset Asus Sabertooth 990FX Rev1 eVGA GTX 970 SC ACX2.0 Patriot Viper Xtreme 2x4 GB 1600LL 8-9-8-24 1T 
Hard DriveHard DriveHard DriveCooling
Samsung 840 EVO WD Black 1 TB 32MB cache FALS WD Blue 1 TB 7200rpm EZEX Corsair H80i 
OSMonitorKeyboardPower
Windows 10 x64 HP LP2475w Logitech Illuminated Corsair TX750  
CaseMouseAudio
You don't want to know Logitech G9x Creative Sound Blaster Z 
  hide details  
Reply
AMD Box
(15 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8320E @ 4.6 GHz +0.356250v offset Asus Sabertooth 990FX Rev1 eVGA GTX 970 SC ACX2.0 Patriot Viper Xtreme 2x4 GB 1600LL 8-9-8-24 1T 
Hard DriveHard DriveHard DriveCooling
Samsung 840 EVO WD Black 1 TB 32MB cache FALS WD Blue 1 TB 7200rpm EZEX Corsair H80i 
OSMonitorKeyboardPower
Windows 10 x64 HP LP2475w Logitech Illuminated Corsair TX750  
CaseMouseAudio
You don't want to know Logitech G9x Creative Sound Blaster Z 
  hide details  
Reply
post #35 of 53
Quote:
Originally Posted by Valor958 View Post

As a Tier 3 rep with Timer Warner, its it so easy to tell who in the responses actually bothered thinking about this whole situation, and who is jumping the hate train to be part of the cool kids club.

Like has been pointed out, the actual 'overcharges' customers may have received is next to nil, and most of that is when things happen, like equipment swaps from a TWC modem to a customer modem, and a billing code doesn't get removed to drop the lease fee. Or a customer changes their service, their promotion/campaign drops off since they don't actually qualify for it anymore (since they changed their service) and they get default pricing.. so their bill goes way up and they file a complaint. From what I see on a day to day basis, the issue with billing falls about 50/50 between customer expectations and employee error. TWC has no issues giving credits though, so its easily made up if a complaint is made.

As far as infrastructure complaints go... re-read your own statements and there's your answer. TWC has old lines in some areas, REALLY? Maybe it's because they've been around as a cable service provider for a very long time. So of course, a new provider comes in providing faster speeds for the same price on NEW lines they just put in... attached to updates nodes and a smaller service footprint. That also leads to an easier to manage and update network for that new provider. TWC is actively updating their network in basically every area. Nodes, Hubs, Headends... amps and taps, and the network updates fed through all this are being actively updated in almost all TWC areas. Kansas City region had this done a while back. Ohio is having this done in many areas. All of Wisconsin is having it done now. Kentucky/Indiana are having it done/is done. They start with a full digital conversion to remove analog signals and free up bandwidth... then they encrypt their signal like they used to, then they roll out the new speeds. If you want a worse example of aging network infrastructure, look at AT&T. I worked for them before TWC and they have regions with 80 year old copper still attempting to provide service. Plus, DSL is horribly limited compared to cable, so there's that.

If you feel like you're being wronged by a company, maybe you should call them and voice your complaints? If you have network trouble, make them fix it. If you don't feel like your support up til now has been sufficient, realize the average 'tech support' at many companies is barely able to work their own computer... so demand Tier 3 and they can and will help, since they actually ARE tech support.

I see nothing but the worst in all my calls, and a majority of the 'problems' i see are people not even remotely understanding how things actually work. Physical lines get damages, all the time, which will effect your service. Personally, I think that smaller, local ISPs could better serve their areas, but this is America and money talks. Big buys small, gets bigger.. rinse, repeat. Same exact thing happened with the Bell companies. Twice.
I get charged a $5 fee to talk to a person at Charter. In fact, when their online bill pay was down, as was the automated phone payment as well, I had to speak to a customer service rep. They charged me that fee to make a payment, on top of paying my monthly bill. There is a very good reason why people hate you.
post #36 of 53
And people wonder why I have a TV antenna. I refuse to pay for these kinds of things partially because of this kind of crap at least. That, and 13 channels really is enough (I watch maybe 3 of them with any regularity).

If only there was such an option for Internet too.
post #37 of 53
Quote:
Originally Posted by girugamesh View Post

Typical kid who likes waiting for that opportunity to use mean sounding words and terms. The kind that goes loony when he hears something as basic in Economics as "fair price".

>Who the hell decides what an overcharge is?

The market, genius. The average connection speed for the price in the US isn't the worst in the world, but it's a lot worse than other developed and a few less developed countries. The term is pretty self-explanatory.

>Don't like it don't pay for it

And choose dial-up or nothing at all. Great idea. Do you even know that much of the monopoly/duopoly that exists in this business in much of the US is due to pressure by the larger corporations on regulators and municipalities who make it impossible for smaller, more competitive providers to cover that area? Probably not.

You sound really funny here, I'm only answering because you decided to attack me personaly. So you are saying I'm a kid, I'm an adult who makes enough money so that I can not even bother to remember how much I pay for internet. Also if living conditions and prices in my town become so bad that cable price becomes an issue I'm adult enough to buy a house in another town, I doubt it's going to be an issue though since most of my time is spent in making more money and not whining on the forum about cable company overcharging me for cable so I can waste more time on facebook.

And you should really let free market that you like so much figure things out but somehow you think more regulation will make it more free. No comments. You are definetly a genius here.

And I just realized if I worked instead of typing 10 posts like this I could have earned enough to pay for my cable bill so I'm not goong to reply anymore.
Lightbringer
(17 items)
 
Naranek
(10 items)
 
pfSense
(7 items)
 
CPUMotherboardGraphicsGraphics
5960x 4.5Ghz asus x99 deluxe NVidia 980 GTX Nvidia 980 GTX 
RAMHard DriveOptical DriveCooling
Corsair Vengeance Intel 750 M.2 SSD 1.2TB LG Blue Ray Koolance 380i 
CoolingCoolingOSMonitor
EK-FC980 EK-FC980 Windows 8.1 x64 Asus Rog Swift 
MonitorKeyboardPowerCase
Dell u3011 Logitech g710+ Seasonic 860 Fractal design arc xl 
Mouse
Logitech g700 
CPUMotherboardGraphicsRAM
Intel 5820k ASRock X99E-ITX/ac Gigabyte GTX 960 Windforce GSkill Ares 16 GB 2400 
Hard DriveHard DriveOptical DriveOS
Samsung 950 pro 256 Samsung 840 500GB UJ-265 Panasonic Windows 10 
PowerCase
Silverstone SFX-L 500W Silverstone Mini ITX ML07B 
CPUMotherboardRAMCooling
Intel core i3 2120 portwell wade 8012 Gskill Noctua NH-L9i 
OSPowerCase
pfSense picoPSU-160-XT  MITXPC MX500 
  hide details  
Reply
Lightbringer
(17 items)
 
Naranek
(10 items)
 
pfSense
(7 items)
 
CPUMotherboardGraphicsGraphics
5960x 4.5Ghz asus x99 deluxe NVidia 980 GTX Nvidia 980 GTX 
RAMHard DriveOptical DriveCooling
Corsair Vengeance Intel 750 M.2 SSD 1.2TB LG Blue Ray Koolance 380i 
CoolingCoolingOSMonitor
EK-FC980 EK-FC980 Windows 8.1 x64 Asus Rog Swift 
MonitorKeyboardPowerCase
Dell u3011 Logitech g710+ Seasonic 860 Fractal design arc xl 
Mouse
Logitech g700 
CPUMotherboardGraphicsRAM
Intel 5820k ASRock X99E-ITX/ac Gigabyte GTX 960 Windforce GSkill Ares 16 GB 2400 
Hard DriveHard DriveOptical DriveOS
Samsung 950 pro 256 Samsung 840 500GB UJ-265 Panasonic Windows 10 
PowerCase
Silverstone SFX-L 500W Silverstone Mini ITX ML07B 
CPUMotherboardRAMCooling
Intel core i3 2120 portwell wade 8012 Gskill Noctua NH-L9i 
OSPowerCase
pfSense picoPSU-160-XT  MITXPC MX500 
  hide details  
Reply
post #38 of 53
Quote:
Originally Posted by Crazy9000 View Post

Everyone seems to be complaining about how much cable costs. This has absolutely nothing to do with the senate investigation that this topic is supposed to be about.

Overcharging in this case is when they charge you for equipment that you don't have, or channels you aren't getting. I know a lot of people who have gotten their own modem, and had to call up to get the monthly charge taken off... sometimes to have it re-appear a few months later. Some of the cable companies aren't issuing refunds unless you call up to complain, even when the company realizes they've overcharged.

Exactly. This is a case where they are intentionally (I believe) charging for services not rendered and placing the onus on the customer to catch it and have it refunded. They are getting away with it because the charges individually are small and mostly overlooked but when all added up equals up to a lot of money. As I said, its the Office Space scam in real life!
post #39 of 53
I'm about to ditch my cable package for Slingtv. I pay $146/mo now but that does include Gigabit fiber service as well. Even still, the Gigabit internet service by itself is only $70/mo so by paying for just it and Slingtv I'd be under $100/mo. Worth it
post #40 of 53
I'm actually pretty happy with my cable bill from Comcast (of course I'd love for it to be less). I pay $150/month for digital cable with all the premium channels, a DVR box, and unlimited internet at 90mbps down. Of course I only have the one box so I am stuck with Netflix and Prime in my bedroom but I don't want to pay any more than $150 a month...
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Technology and Science News
Overclock.net › Forums › Industry News › Technology and Science News › [Arstechnica] Cable company overcharges might be even worse than you realized