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[EuroGamer] Woman awarded $10k after suing Microsoft for sneaky Windows 10 upgrade  

post #1 of 100
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Microsoft has really been pushing its Windows 10 platform and for good reason. It has an Xbox App, DirectX 12 support, and other nifty gaming features. But it also has the terrifying HAL-like tendency to take over your machine whether you want it to or not. Many have been critical of Microsoft for strong-arming its upgrade on users and one woman even sued the mega corporation for this practice and came away with $10k.

As reported by the Seattle Times, Teri Goldstein's computer began installing the operating system without her knowledge and it had an adverse effect on her computer. This was especially egregious because she used that computer to run her travel-agency. Goldstein claimed that the machine slowed down so much that it was out of order for days.

"Nobody ever asked me if I wanted to update," said Goldstein, who claimed that prior to this incident she "had never heard of Windows 10."

So she took the Redmond-based giant to court in order to make up for lost wages and get a replacement computer. She won.

Microsoft dropped the appeal last month and awarded her with $10k.
post #2 of 100
It starts....biggrin.gif
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post #3 of 100
This is great news! M$ will have to change their practices or get smacked with a class action. I'm surprised they dropped the appeal as it is precedent setting.

buckle up for the lawsuit trolling train on the horizon!
post #4 of 100
Hopefully she uses that $10k to buy herself a resilient IT solution for her business. What if that computer had been stolen?
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post #5 of 100
MS dropped the appeal because $10K is barely a speck of dust in the bucket, and it would've cost them more to pay their legal team to appeal.

But yes it does set a nice precedence, and I hope they get hit with a barrage of class action suits.
post #6 of 100
Now I want mine biggrin.gif
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post #7 of 100
biggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gifbiggrin.gif Now all we need is for enterprises to do the same!
     
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post #8 of 100
i guess a free operating system is worth 10k in the red.

i'd gladly pass it up if they didn't shove it down your throat.

and yes they do.
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post #9 of 100
from the SOURCE of the article:
Quote:
A few days after Microsoft released Windows 10 to the public last year, Teri Goldstein’s computer started trying to download and install the new operating system.

The update, which she says she didn’t authorize, failed. Instead, the computer she uses to run her Sausalito, Calif., travel-agency business slowed to a crawl. It would crash, she says, and be unusable for days at a time.

“I had never heard of Windows 10,” Goldstein said. “Nobody ever asked me if I wanted to update.”

When outreach to Microsoft’s customer support didn’t fix the issue, Goldstein took the software giant to court, seeking compensation for lost wages and the cost of a new computer.

She won. Last month, Microsoft dropped an appeal and Goldstein collected a $10,000 judgment from the company.

The company denies wrongdoing, and a spokeswoman said Microsoft halted its appeal to avoid the expense of further litigation.

Goldstein’s experience is an extreme example of the consequences of Microsoft’s aggressive campaign to get people to use Windows 10, the newest version of the ubiquitous personal-computer operating system.

MS's PR much be horrible if she didn't ever hear of W10. tongue.gif
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post #10 of 100
Good for her. Maybe more cases will appear now, as Microsoft's tactics affect people's lives daily. They did something good, at least there's that. If only they had changed GWX to be less of a malware program months ago, their public image wouldn't be so dented now.

Seems like common sense to not pre-check a new OS for install, no matter the Windows Update settings and likewise providing a choice on GWX to quit that nagware for good and deny the upgrade after being informed about the OS, but unfortunately it's 2016 and everything is upside down. The merit logic says that if the product is really good and even more - free - word of mouth will spread like wildfire and people will get out of their way in order to get it. But, alas, it's 2016 and the product is you.

Going back to the story, it may seem like a no-brainer for an informed enthusiast, but it's still time consuming to keep up to date and circle around Microsoft's tactics. Nowadays you have to be proficient and look up registry edits and / or policy editor changes and / or keep yourself informed about trustworthy third party utilities and / or hunt down which KB's to uninstall and keep at bay when they come back.

Now imagine how mind-boggling and completely unfair for regular, non IT minded users like this travel agency owner this is. Not everybody is a big corporation with 100+ seats and an IT department, small businesses around the world are a big part of the business fabric and shouldn't have to put up with Microsoft's cynical use of language and misleading user interface design.
Edited by tpi2007 - 6/27/16 at 5:03pm
 
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