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980 Ti - Bake it or wait for Gigabyte's response?

post #1 of 5
Thread Starter 
Bought two news 980 Ti from a guy in my town that allegedly bought those them from Amazon.es or uk, i'm not sure. He said if i had any problem i could just contact him, he will give me the number of the order and i can use the two years warranty.

tl;dr : Install water cooling on the first card, PC turned off while playing, temps were ok, blue stripes and white stripes on boot, no graphics card recognized by system. Tried the second graphics card on the first gpu slot, all good. Open up a ticket on Gigabyte, day 28, they didn't answer me yet. Obviously i didn't tell them that i open the card. Asked the guy who sell the gpus about the number of the order on amazon, he read my message and disappear. Serial number of my graphics card implies that she was made on third week of December. I have nothing with me to prove that i bought the card from Amazon. And i don´t think i can RMA that card since i opened... They might see that i opened if they look into the Thermal Paste.




Bought a Kraken G10 and a Corsair H55 for the first one, since it has much higher temp then the below card. All good.
Begin the installation, carefully watch one thousand videos of how should i do, seems to be an easy installation. And it was. I was also convinced that i could keep my G1 blackplate while install the Kraken.

Enter on The Witcher 3, 4K with Reshade for test temps. Temps of that game are usually much higher then any other game, would be a good ''stress'' test.

Temps are ok with my usual overclock. Before, with that same overclock on air, temps reach the max limit easily on a hot day and the throttling was inevitable. Was happy. After a while i started to see some weird glitches... not like those black/red boxes when you push too much on Memory Clock, or artifacts like red/white dots/stripes when you push the Core Clock too much... No... it was like... textures glitches? never saw that in my life doing overclock...
Shadows in game sometimes "blink"? A window on a house blink two times all white then the texture got back after few seconds...
I exit the game trying to see a helpful video before work and got BSOD...


Tought that was really weird. Come back from work, enter in game again to see temps and if i would get BSOD again or something like before. Texture on the floor, right next to my horse, keep glitching after a few minutes in game, was looking at it that trying to figure out what was happening...
looking at my temps, CPU TEMP 65ºC(i7 6700 4.8 Ghz), GPU 1 TEMP: 62ºC, GPU 2 TEMP: 65ºC... all good, what should be?

Then after 5 min or so my PC goes down. Just turned off completely. I was like: omg, not my PSU please... it´s a brand new XFX 850W Core
Tried to turn my PC on again, no boot, no signal on my monitor. Take off the HDMI cable from the first GPU, put on the second one, no signal... i remove the power cable for 20 secs, still no luck.

Removed the battery from the motherboard for 5 minutes.
Boot started, then after my BIOS image from MSI(i have a MSI Z170A Krait Gaming last bios update), when Windows 10 logo shows up i saw a blue line on the top of the screen, then two blue lines next to each other, then three... then suddenly i saw all my monitor covered with white stripes everywhere. Then the login screen came and it´s all normal, but, my PC doesn´t recognize that i have a graphics card, not even the second one. My resolution is, also, on 1024x768.

Take the GPU off, begin again the installation paying extra attention to what i was doing, clean all up, apply again the thermal paste again(Cool Laboratory PRO, no, i did not exaggerated, nothing was touching the PCB, everything good and well spread when i remove the H55). Connected again and exactly same problem. Blue Striped, one, two three, then all white stripes everywhere. Login screen all normal. No graphics card.

Removed again the GPU and put the second one on the first PCI-E connector. All good. Played GTA V for hours, no problem at all.

I don´t think i can RMA that card since i opened, it is still in warranty tough. Should i try to bake the card?

Asked the guy who sell the gpus about the number of the order on amazon, he read my message and disappear. Serial number of my graphics card implies that she was made on third week of December.

Oh yea, forgot to tell about my overclock. Nothing special, really. Default voltage, Power target at 109%(max 139%). FAN 100% all the time both GPUs.
1455 Mhz Core
3903 Mhz Memory
post #2 of 5
Thread Starter 
and after all that i searched for people who need it the Gigabyte RMA and all that i discover is that is a mess...
i have no hope that i will have my sli setup back frown.gif
post #3 of 5
So you bought an EU card from a re-seller in the US I'm assuming (don't see your location)?
You need to go through Amazon customer support now. That is your best bet at resolving this.
Stugots III
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7 3770K @ 4.5GHz ASUS Maximus V Gene EVGA GTX 1060 SC 2x8GB G.Skill 2133MHz 
Hard DriveOptical DriveCoolingOS
250GB 850-EVO | 1TB EZEX | 2TB F4 It BURNS! H100i | NB Pros Windows 10 Pro x64 
MonitorKeyboardPowerCase
Samsung S27H850QFN Filco Majestouch I Seasonic X-560w Fractal Arc Mini R2 
MouseMouse PadAudioAudio
Logitech G502 Corsair MM300 HT Omega eClaro SHURE SRH-840 | Audioengine A2+S8 
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Stugots III
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7 3770K @ 4.5GHz ASUS Maximus V Gene EVGA GTX 1060 SC 2x8GB G.Skill 2133MHz 
Hard DriveOptical DriveCoolingOS
250GB 850-EVO | 1TB EZEX | 2TB F4 It BURNS! H100i | NB Pros Windows 10 Pro x64 
MonitorKeyboardPowerCase
Samsung S27H850QFN Filco Majestouch I Seasonic X-560w Fractal Arc Mini R2 
MouseMouse PadAudioAudio
Logitech G502 Corsair MM300 HT Omega eClaro SHURE SRH-840 | Audioengine A2+S8 
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post #4 of 5
Thread Starter 
Quote:
Originally Posted by candy_van View Post

So you bought an EU card from a re-seller in the US I'm assuming (don't see your location)?
You need to go through Amazon customer support now. That is your best bet at resolving this.

He said that he bought from Amazon.ES and it was delivered by Amazon.UK, that's all i know
Should i contact Amazon instead?

I'm from Europe, seller aswell
post #5 of 5
Thread Starter 
if i bake the card for 8 or 10 minutes they will still be able to see any signs of the baking process? biggrin.gif
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