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Samsung Galaxy S6 - Touch Screen Unresponsive

post #1 of 2
Thread Starter 
Hello all,

Just yesterday my touch screen suddenly became unresponsive while in Ultra Power Saving Mode. I went to try and text my brother, when quickly my phone went from certain areas of the touch screen not working, to it not working altogether. Unfortunately this prevented me from being able to power off my phone.

Things I've tried so far...

I've tried pulling my SIM card out and putting it back in.

I've tried the "Soft Reset" where you Hold the power and volume down key for around 7 seconds (many, many times as I needed my phone to be without power for the next thing I tried and it was the only way I could drain it fast)

I've tried the "Hard Reset" where you Hold the power, home, and volume up key until the Samsung icon pops up, then you let go of the power key until it takes me to the BIOS looking menu. From there I've tried many things including the wipe data/factor reset option.

Unfortunately none of these has worked, and I am currently stuck with my phone trying to re-configure itself while I'm unable to do so due to the inability to use my touch screen...

Any other ideas are greatly appreciated!
Nightwing
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Nightwing
(27 items)
 
  
CPUMotherboardGraphicsGraphics
i7 950 Asus P6X58D-E MSI 390x Gaming 8 GB  XFX Radeon HD 5870 
GraphicsRAMHard DriveHard Drive
MSI 290X Lightning G.SKILL PI Series 6GB WD Caviar Black HDD Crucial C300 SSD 
Hard DriveOptical DriveCoolingCooling
Clickfree External HDD HP BD240I Blu Ray Combo Drive Corsair H70 with GT AP-15's in Push/Pull Intake... Scythe Kama Flex SA1325FDB12H Case Fan 
OSMonitorKeyboardPower
Windows 7 64 bit Ultimate Edition Alienware Optx AW2310 Deck Legend - Ice - Linear PS/2 Interface Corsair AX750 Modular Power Supply 
CaseMouseMouse PadAudio
Enthoo Luxe Logitech MX 518 Gaming-Grade Optical Mouse SteelSeries SX Game Pad Sound Blaster X-Fi Titanium HD  
AudioAudioOtherOther
Sennheiser HD 650 Schiit Magni Headphones Amplifier Logitech C905 Webcam Blue Yeti Microphone 
OtherOtherOther
Bose QC3 Headphones Creative 2.1 Speaker System Xbox 360 Wired Controller 
  hide details  
Reply
post #2 of 2
Thread Starter 
BUMP. Could use some help. Don't want to buy a whole new phone if I can get mine working again frown.gif
Nightwing
(27 items)
 
  
CPUMotherboardGraphicsGraphics
i7 950 Asus P6X58D-E MSI 390x Gaming 8 GB  XFX Radeon HD 5870 
GraphicsRAMHard DriveHard Drive
MSI 290X Lightning G.SKILL PI Series 6GB WD Caviar Black HDD Crucial C300 SSD 
Hard DriveOptical DriveCoolingCooling
Clickfree External HDD HP BD240I Blu Ray Combo Drive Corsair H70 with GT AP-15's in Push/Pull Intake... Scythe Kama Flex SA1325FDB12H Case Fan 
OSMonitorKeyboardPower
Windows 7 64 bit Ultimate Edition Alienware Optx AW2310 Deck Legend - Ice - Linear PS/2 Interface Corsair AX750 Modular Power Supply 
CaseMouseMouse PadAudio
Enthoo Luxe Logitech MX 518 Gaming-Grade Optical Mouse SteelSeries SX Game Pad Sound Blaster X-Fi Titanium HD  
AudioAudioOtherOther
Sennheiser HD 650 Schiit Magni Headphones Amplifier Logitech C905 Webcam Blue Yeti Microphone 
OtherOtherOther
Bose QC3 Headphones Creative 2.1 Speaker System Xbox 360 Wired Controller 
  hide details  
Reply
Nightwing
(27 items)
 
  
CPUMotherboardGraphicsGraphics
i7 950 Asus P6X58D-E MSI 390x Gaming 8 GB  XFX Radeon HD 5870 
GraphicsRAMHard DriveHard Drive
MSI 290X Lightning G.SKILL PI Series 6GB WD Caviar Black HDD Crucial C300 SSD 
Hard DriveOptical DriveCoolingCooling
Clickfree External HDD HP BD240I Blu Ray Combo Drive Corsair H70 with GT AP-15's in Push/Pull Intake... Scythe Kama Flex SA1325FDB12H Case Fan 
OSMonitorKeyboardPower
Windows 7 64 bit Ultimate Edition Alienware Optx AW2310 Deck Legend - Ice - Linear PS/2 Interface Corsair AX750 Modular Power Supply 
CaseMouseMouse PadAudio
Enthoo Luxe Logitech MX 518 Gaming-Grade Optical Mouse SteelSeries SX Game Pad Sound Blaster X-Fi Titanium HD  
AudioAudioOtherOther
Sennheiser HD 650 Schiit Magni Headphones Amplifier Logitech C905 Webcam Blue Yeti Microphone 
OtherOtherOther
Bose QC3 Headphones Creative 2.1 Speaker System Xbox 360 Wired Controller 
  hide details  
Reply
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