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Dream Machines DM1 Pro S - Page 55

post #541 of 934
Quote:
Originally Posted by trism View Post

Technically the lens could/(should?) be attached to the sensor by heat-staking the poles properly so the lens would not rattle at all even when there's no bottom plate. Generally other sensors do use pressure to keep the lens in place though. I think A9x00/3360/3366 are the only exceptions. That's not to say that this sensor couldn't be used to do that. E.g. my Taipan has no heat-staking done yet the lens is firmly secured in place.

This is the optimal solution, physically attaching the lens to the PCB would get rid of any rattle as long as the tolerances within the shell are sound.
Quote:
Originally Posted by Dahvi View Post

@up
If you damage the seal that is keeping lens attached to sensor then it will rattle.

I received the mouse with rattle but assumed with goodwill that it was "something else" that caused the sound (Side buttons) but, after the tape test I realized the issue and corrected it.
post #542 of 934
I had to send my mouse back today, but damn the shipping is expensive 16€ . Is there a way to get the shipping back somehow over paypal or something?
post #543 of 934
If you payed with Paypal then yes, you can get a refund.

https://www.paypal.com/webapps/mpp/returns?activate=true
post #544 of 934
Quote:
Originally Posted by Demi9OD View Post

If you payed with Paypal then yes, you can get a refund.

https://www.paypal.com/webapps/mpp/returns?activate=true

Thanks, but i just received an email where Dreammachines told me, they only cover up to 5€ shipping cost. Because i could have used a cheaper solution. Which would still be 13€ and would not have any insurance at all, in case something happens to the packet.

It kinda sucks to buy a mouse, then having to send it back because it developed the sticky m1 thing. And pay 11€ out of my own pocket. I guess i learned my lesson and won't order directly from a company anymore.
Edited by Athrutep - 8/25/16 at 8:45am
post #545 of 934
I thought the way it worked was you purchased your own postage and submitted the receipt to Paypal for a reimbursement. I've never done it.
post #546 of 934
Quote:
Originally Posted by Demi9OD View Post

I thought the way it worked was you purchased your own postage and submitted the receipt to Paypal for a reimbursement. I've never done it.

Yea, paypal will reimburse you, but then take the total amount + shipping off of the company's paypal account you are sending the product back to. And Dreammachines already stated that they are not gonna cover up to 16€. Rip, money.
Edited by Athrutep - 8/25/16 at 9:11am
post #547 of 934
Quote:
Originally Posted by Athrutep View Post

Yea, paypal will reimburse you, but then take the total amount + shipping off of the company's paypal account you are sending the product back to. And Dreammachines already stated that they are not gonna cover up to 16€. Rip, money.

superlame man, they made a ****ty product and then don't help out with RMA, I am glad I bought it so I know now not to buy from small companies lol.

It would of been a great mouse.
post #548 of 934
Quote:
Originally Posted by Hasunet View Post

superlame man, they made a ****ty product and then don't help out with RMA, I am glad I bought it so I know now not to buy from small companies lol.

It would of been a great mouse.

I really like the mouse itself, it is just super distracting to have the m1 feeling so sticky. I would honestly like to get a replacement instead of a refund. But if the next one developes the same issues and i have to pay over 10€ again it is so not worth it for me.

I guess, Logitech G Pro here i come.
post #549 of 934
Quote:
Originally Posted by Athrutep View Post

I really like the mouse itself, it is just super distracting to have the m1 feeling so sticky. I would honestly like to get a replacement instead of a refund. But if the next one developes the same issues and i have to pay over 10€ again it is so not worth it for me.

I guess, Logitech G Pro here i come.

Hi Athrutep,

We are really sorry about your situation. We want to return as much as possible to you, but we cannot cover all shipping options especially when prices can be very high. Actually, for people in Germany you should use this option:
https://www.deutschepost.de/de/b/briefe-ins-ausland.html
You can ship it as an international letter (up to 500 grams which this is) for 3.70 euro.

Since, you have had such problems though once we get the mouse we will try to give some extra support. Please, write another email to support with a picture of your receipt for shipping. We really want to support everyone as much as possible. I wish we could support shipping both ways all the time, but sometimes it just isnt possible as we are really trying to keep the price of the mouse competitive and do the best customer service we can.
post #550 of 934
Quote:
Originally Posted by gtcoof73 View Post

Just got it in the mail today, DPI button seems to be stuck down and constantly switching DPI's when I move it. I take it opening the mouse forfeits any RMA??

Opening does not forfeit RMA, but damage inside will not be covered. No damage still RMA. It does forfeit anyway return for cash back.
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