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Dream Machines DM1 Pro S - Page 58

post #571 of 934
Quote:
Originally Posted by DreamMachines View Post

We really appreciate all the feedback about the buttons. We see that some people are not happy and we are always going to try to improve our manufacturing and models in the future. Please, do not think there is any 2nd class treatment, there is actually a very small quantity of returns we have so far on this issue. There are so few that we cannot clearly pinpoint why some people are having this trouble and what the problem was in manufacturing. We are working closely with the manufacturer to fill any gaps.

At the same time we want to support all people who bought Dream Machines so that is why we offer up to 14 days return without any problems plus possibility of 5 euros extra for shipping in EU. I hope everyone realizes this support and we want people to continue to try our products. Most of our customers have been very happy and we have shipped a very large quantity of mice in August. At least it was large for a new kid on the block like us. Again, we really appreciate everyone's support and the detailed discussions on this forum.

You offer 14 day return without any problems? I used the mouse for a single game of cs, figured out it didn't suit me and decided to return it. But your employees accused me of misplacing the feet and according to one of them the mouse was "clearly used quite a bit". They claimed they would only refund 80% of the price I paid because of it. The mouse came with 1 foot peeling off, and the protective stickers weren't properly apllied, but it is obviously my fault right? I shipped it back in basically better condition then I recieved it and paid 10€ for insured shipping and a thick cardboard box with bubble wrap. Not to mention it has been 1 week since the last time they replied to my mail. I have returned the mouse 3 weeks ago and still haven't got my money back. I have tried being as frendly and respectful throughout the entire conversation with your employees and this is what I get in return. I feel like I got scammed.

EDIT: I just got a reply. They will refund the full price and return shipping costs. I guess Dreammachines is a caring company after all.
Edited by racer11 - 8/30/16 at 9:38am
post #572 of 934
Quote:
Originally Posted by Watsyurdeal View Post

Give us that Intellimouse Dreammachines, I want it
Quote:
Originally Posted by racer11 View Post

You offer 14 day return without any problems? I used the mouse for a single game of cs, figured out it didn't suit me and decided to return it. But your employees accused me of misplacing the feet and according to one of them the mouse was "clearly used quite a bit". They claimed they would only refund 80% of the price I paid because of it. The mouse came with 1 foot peeling off, and the protective stickers weren't properly apllied, but it is obviously my fault right? I shipped it back in basically better condition then I recieved it and paid 10€ for insured shipping and a thick cardboard box with bubble wrap. Not to mention it has been 1 week since the last time they replied to my mail. I have returned the mouse 3 weeks ago and still haven't got my money back. I have tried being as frendly and respectful throughout the entire conversation with your employees and this is what I get in return. I feel like I got scammed.

EDIT: I just got a reply. They will refund the full price and return shipping costs. I guess Dreammachines is a caring company after all.

Sorry about any trouble and that it took so long to reply. We were discussing internally for 2 weeks to figure out the most fair way for shipping in EU as it seems it is a small connected place, but it also has some big troubles for people with logistics. We now have the procedures in place. We can refund up to 5 euros for shipping. Please, use the local post office and send as an envolope, since it is 280 grams with the box this should be possible. It works out much cheaper and almost any country will be around the 5 euros. We are trying to care smile.gif. Help us learn.
post #573 of 934
any dm1pros owners can check if the sensor provides a constant not very loud squeaking\whistling noise if you put the mouse lens next to your ear? (the kind of noise that inflated capacitors produce)
we have a russian company here that released a mouse using 3360 sensor and they claim the noise to be a property of the 3360 sensor by avago and not their fault.
I would be really thankful if anyone can confirm or refute that.
Edited by druid911 - 8/30/16 at 12:10pm
post #574 of 934
post #575 of 934
Quote:
Originally Posted by Hasunet View Post

Yeah... for $50 you would expect a produt with some decent QA. I just took mine apart and the issue if with the shelf itself not with the buttons or switches, the top sheld just gets stuck for some reason when you press it.

I will have to RMA it but it is very disappointing

Yep, me too. M1 and M2 have some weird clicking issues every now and again and can get pretty frustrating. I assume all of the issues are related to the shell, even my DPI button was stuck down on arrival.

RMA for me.
post #576 of 934
Quote:
Originally Posted by druid911 View Post

any dm1pros owners can check if the sensor provides a constant not very loud squeaking\whistling noise if you put the mouse lens next to your ear? (the kind of noise that inflated capacitors produce)
we have a russian company here that released a mouse using 3360 sensor and they claim the noise to be a property of the 3360 sensor by avago and not their fault.
I would be really thankful if anyone can confirm or refute that.

Don't hear a thing with the lens next to my ear.
post #577 of 934
Quote:
Originally Posted by DreamMachines View Post

Anyway, I would love to hear people things they like about the mouse because it would really help us to know what you want to keep. Anyone like the braided cable? We tried to have a soft one? What else should we keep or change?

Sensor very good. Lacks 1200 DPI step IMO (I'm now on 800 DPI). LOD good, no rattle or quirks.

Weight, or lack thereof is great.

Packaging good. Maybe a warning about the protective film on the feet, hard to notice.

Distribution, seems lacking. I got mine from KustomPC, no issues.

Lights, meh, whatever. I agree with some, would be better to have either constant light, or only light when DPI changes. But without software...

Feet, OK for me. Standardized size (Sensei) for easy replacement a good idea. Extra feet also good.

Cable OK I guess. Could just use a good rubber cable, like Revel / Zowie. Saves on cost too?

Scroll wheel OK by me. Softer scroll than Revel / Zowie. A little bit of side movement but OK. M3 too stiff.

Side buttons also could be improved. Not as good as say, FK1, G303. Not top priority I guess separate side button module like Zowies would increase cost.

M1 / M2 main problem. Bit vague with some pre-travel, and on the stiff side. Would definitely need improving to make it top tier. Maybe not using clam shell design? Logitech moving away and using spring tensioning.

Texture OK for me. Similar to Revel / FM (soft rubber). Don't think it matters as much for me (used to WMO ABS plastic, or various rubberised Zowies).

Would still love a WMO / DeathAdder / FM type. Bit chunkier at the front, good palm size.
Edited by IlIkeJuice - 8/30/16 at 3:36pm
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post #578 of 934
I got my DM Pro S, seems 10/10 so far.

No noticeable sensor delay or button delay, sensor feels super accurate and responsible in normal aiming speeds. I haven't tested max tracking speed but no malfunctions so far. Only some disconnecting soon after I plugged-in my mouse, maybe due driver installation or sensor calibration to my mousemat..

M1 feels good, only M2 has some minor pre-travel, doesn't affect performance so still 10/10 to me..

I can imagine some players having difficulties to get used to this truly responsive sensor, blaming it on 1000hz and what not, but don't ruin it with smoothing only because some players have used to that..

Thank you DreamMachines! smile.gif

tl;dr - 10/10 mouse, some ppl loves the sensei -hape others not..
post #579 of 934
Anyone got any other solutions to fixing the M1 button? I can't tap in CS properly. Wedging something under the buttons somewhat helps the issue but does so through making the clicks stiffer and thus less prone to encountering the issue, not an ideal solution tbh.
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post #580 of 934
Quote:
Originally Posted by Jonny321321 View Post

Anyone got any other solutions to fixing the M1 button? I can't tap in CS properly. Wedging something under the buttons somewhat helps the issue but does so through making the clicks stiffer and thus less prone to encountering the issue, not an ideal solution tbh.

You can file some of the M1 inner side button so it doesn't get stuck when you press it.
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