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Temporary Case Order Suspension [Canceled] - Page 2

post #11 of 192
@belowaverageiq it looks like you have timed yourself perfectly!
post #12 of 192
Quote:
Originally Posted by Groo21 View Post

Big picture, this is a good problem to have. In the end, it will probably result in a solution that allows everyone to get their cases quicker.

Sometimes, you're running so fast that you end up carrying your bicycle because you don't want to stop and get on it.

In the end, stopping to get on the bike is the right call.

Indeed. Jim and I talked a LOT this past weekend and discussed many ideas to get things back on track.

Some tough decisions will probably have to be made, but in the end, getting a plan in place that doesn't just work for the short term, but to prevent (as foreseeable as possible) this from happening again in the future is extremely important.
post #13 of 192
Tough decisions usually mean consumers lose.

I don't mind a 2 month lead time. I think it is more then fair. I would rather wait longer with more options then less options less time

For example all black cases are meh at best. Maybe a large portion of orders are black but I want more color options. I always want more color options. It is better for consumers.


In the end I wonder if cl does need to expand to stay open/maintaining standards

(Not trying to be an ass about it just have a real conversation)

The thing about cl that was awesome was quality, support, custom stuffs. Be that colors/ finishes, parts, custom cases.

Since I started with cl they never did custom and frankly they keep cutting back.

Number of cases offered, number of colors,now no custom colors at all ( this part this color that one that color ) and for a long time no custom work at all.

While the other 2 are still there (cust Service and quality ) the rest seems to be going away. Frankly i am sad. I don't know if this continues IF my next case will be a CL case =/
Edited by Mega Man - 7/19/16 at 5:42pm
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USS CLM8-1701
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CoolingCoolingCoolingCooling
Alphacool 240mm XT45 Alphacool 120mm XT45 Alphacool 120mm UT60 FrozenQ PC Mods UV Meteor Light Limited Edition... 
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Koolance Radiator Mounting Bracket with Quick-R... Swiftech Komodo 7970 Windows 7 Windows 8  
MonitorMonitorMonitorMonitor
ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  XFX FXTRISTAND Triple Display Monitor Stand  
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post #14 of 192
Thread Starter 
We haven't ruled out a return to custom orders, but it may take some time.

What I would expect to see is an updated and expanded Quick-Ship program with more choices (including colors). We also plan to gradually expand the accessories, so that an even greater amount of customization can be achieved.

One thing was certain, the current system had finally reached its end. Even if I had the million dollars we would need for expansion, that would only be the "easy" part of it. Training staff has become incredibly time-consuming and as we added new models the process got stretched further. Now that we will will be having a more aggressive roll-out of new models, it will become nearly impossible. The final issue is that because of the one-off custom nature of the orders, they couldn't be managed with a modern shop floor control system. The scheduling and production management procedures were pretty crude by today's standards. Once you start manufacturing to specific SKUs, the whole process gets faster and easier to manage.

While it will be different, I think that product availability will improve while the ability to customize will be greater than ever.
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Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
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Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
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post #15 of 192
I for one pray you are right.

But in all the thread it has been asked will we still be able to custom order 2 tome accessories like peds? And will we still be able to order peds?
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USS CLM8-1701
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Her Venom
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CPUMotherboardGraphicsGraphics
AMD FX-8350 Gigabyte 990FXA-UD7 R7970-2PMD3GD5/OC  R7970-2PMD3GD5/OC  
GraphicsGraphicsRAMHard Drive
R7970-2PMD3GD5/OC  R7970-2PMD3GD5/OC  F3-2400C10D-16GTX  OCZ Agility 3 120GB  
Hard DriveHard DriveHard DriveOptical Drive
OCZ Agility 3 120GB  Seagate Barracuda 1TB  Segate Barracuda 3TB Rosewill RCR-IM5001 USB2.0 75 in 1 internal Car... 
Optical DriveCoolingCoolingCooling
Pioneer BDR-208DBK Blu-ray Writer Swiftech H20-220 EDGE HD Liquid Cooling Kit Swiftech Komodo 7970 Swiftech MCP-35X2 
CoolingCoolingCoolingCooling
Swiftech MCP35X2 Heat Sink Swiftech MCP35X Reservoir Swiftech Komodo 7970 Swiftech Komodo 7970 
CoolingCoolingCoolingCooling
Alphacool 240mm XT45 Alphacool 120mm XT45 Alphacool 120mm UT60 FrozenQ PC Mods UV Meteor Light Limited Edition... 
CoolingCoolingOSOS
Koolance Radiator Mounting Bracket with Quick-R... Swiftech Komodo 7970 Windows 7 Windows 8  
MonitorMonitorMonitorMonitor
ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  XFX FXTRISTAND Triple Display Monitor Stand  
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Logitech G510 XFX pro 1250w black edition Caselabs MAGNUM M8 Case Razer Naga 
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Sony 2.1 Razer Megalodon XFX pro 1250w black edition 
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8350 batch 1229 pgn  Asus Crosshair V Formula-Z gigabyte 7770 OC gigabyte 7770 OC 
RAMHard DriveHard DriveHard Drive
F3-2400C10D-16GTX OCZ agaility 3 120  OCZ Agility 3 120gb  Seagate 7200rpm 1tb 
Optical DriveOptical DriveCoolingCooling
Pioneer BDR-208DBK Rosewill RCR-IM5001 USB2.0 75 in 1 internal Car... Swiftech MCP-35X White Top Swiftech Quiet Power 240  
CoolingOSOSMonitor
Swiftech Apogee HD Windows 7 Windows 8 LG E2242 
MonitorKeyboardPowerCase
LG E2242 RAZER Black Lycosa Mirror Special Edition Seasonic x660 Cooler Master Storm Stryker 
Mouse
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FX 6100 Sabertooth 990fx R2.0 XFX 7770 Core Edition Samsung 1600 2x4 
RAMHard DriveOptical DriveCooling
Samsung 1600 2x4 Unknown as of now  Piorneer BDR-208DBK Swiftech H220  
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post #16 of 192
Thread Starter 
Pedestals are considered accessories and will remain available without changes. Only full cases are affected.
Zeus (X99)
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CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
Hard DriveCoolingOSCase
Samsung SSD 512MB 840 x 2 (RAID 0) EK Blocks, 280 x 60mm (2)  Windows 8.1 Pro 64 Bit CaseLabs Mercury S3 & Pedestal 
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Zeus (X99)
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Green Hornet
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Toxic
(8 items)
 
CPUMotherboardGraphicsRAM
Intel I7-5930K EVGA X99 Classified EVGA SC GTX980Ti x 3 Crucial Ballistix 2400 MHz DDR4 (64GB) 
Hard DriveHard DriveOptical DriveCooling
Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
CoolingCoolingMonitorPower
Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
CaseOtherOther
CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
CPUMotherboardGraphicsRAM
Intel I7-6700K ASUS Maximus Gene VIII mATX Gigabyte GeForce GTX1070 Mini Crucual Ballistix 2400MHz DDR (64 GB) 
Hard DriveHard DriveHard DriveHard Drive
Samsung V-NAND 950 Pro SSD - 256GB Samsung 850 EVO 1TB SSD (RAID 1) Samsung 850 EVO 1TB SSD (RAID 1) Seagate 2TB Enterprise HDD 
CoolingCoolingOSMonitor
Noctua NH-D9L Low Profile CPU Cooler Gelid Solutions WING 12 UV 120mm Case Fan (2X) Windows 10 Pro ACER Curved 34" Ultrawide 21:9 
PowerCaseOtherOther
Silverstone 600 SFX GOLD Modular PSU CaseLabs Bullet BH4 (Lime) MOD-ONE Black Double-G Case Feet Darkside UV LED Case Lighting 
CPUMotherboardGraphicsRAM
Intel I7-4770K ASUS Maximus VI Impact EVGA Titan GSkill 16 GB DDR3-1600 
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post #17 of 192
Thanks!
USS CLM8-1701
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AMD FX-8350 Gigabyte 990FXA-UD7 R7970-2PMD3GD5/OC  R7970-2PMD3GD5/OC  
GraphicsGraphicsRAMHard Drive
R7970-2PMD3GD5/OC  R7970-2PMD3GD5/OC  F3-2400C10D-16GTX  OCZ Agility 3 120GB  
Hard DriveHard DriveHard DriveOptical Drive
OCZ Agility 3 120GB  Seagate Barracuda 1TB  Segate Barracuda 3TB Rosewill RCR-IM5001 USB2.0 75 in 1 internal Car... 
Optical DriveCoolingCoolingCooling
Pioneer BDR-208DBK Blu-ray Writer Swiftech H20-220 EDGE HD Liquid Cooling Kit Swiftech Komodo 7970 Swiftech MCP-35X2 
CoolingCoolingCoolingCooling
Swiftech MCP35X2 Heat Sink Swiftech MCP35X Reservoir Swiftech Komodo 7970 Swiftech Komodo 7970 
CoolingCoolingCoolingCooling
Alphacool 240mm XT45 Alphacool 120mm XT45 Alphacool 120mm UT60 FrozenQ PC Mods UV Meteor Light Limited Edition... 
CoolingCoolingOSOS
Koolance Radiator Mounting Bracket with Quick-R... Swiftech Komodo 7970 Windows 7 Windows 8  
MonitorMonitorMonitorMonitor
ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  ASUS VG248QE Black 24" 144Hz 1ms  XFX FXTRISTAND Triple Display Monitor Stand  
KeyboardPowerCaseMouse
Logitech G510 XFX pro 1250w black edition Caselabs MAGNUM M8 Case Razer Naga 
AudioAudioOther
Sony 2.1 Razer Megalodon XFX pro 1250w black edition 
CPUMotherboardGraphicsGraphics
8350 batch 1229 pgn  Asus Crosshair V Formula-Z gigabyte 7770 OC gigabyte 7770 OC 
RAMHard DriveHard DriveHard Drive
F3-2400C10D-16GTX OCZ agaility 3 120  OCZ Agility 3 120gb  Seagate 7200rpm 1tb 
Optical DriveOptical DriveCoolingCooling
Pioneer BDR-208DBK Rosewill RCR-IM5001 USB2.0 75 in 1 internal Car... Swiftech MCP-35X White Top Swiftech Quiet Power 240  
CoolingOSOSMonitor
Swiftech Apogee HD Windows 7 Windows 8 LG E2242 
MonitorKeyboardPowerCase
LG E2242 RAZER Black Lycosa Mirror Special Edition Seasonic x660 Cooler Master Storm Stryker 
Mouse
Razer Lachesis 
CPUMotherboardGraphicsRAM
FX 6100 Sabertooth 990fx R2.0 XFX 7770 Core Edition Samsung 1600 2x4 
RAMHard DriveOptical DriveCooling
Samsung 1600 2x4 Unknown as of now  Piorneer BDR-208DBK Swiftech H220  
OSMonitorKeyboardPower
Windows 8  Samsung 60" 120hz 3d LED TV Unknown Seasonic x750 
CaseMouseAudio
Cooler Master Storm Stryker Unknown Pioneer 5.1 
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USS CLM8-1701
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Her Venom
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Lil Tough Guy
(15 items)
 
CPUMotherboardGraphicsGraphics
AMD FX-8350 Gigabyte 990FXA-UD7 R7970-2PMD3GD5/OC  R7970-2PMD3GD5/OC  
GraphicsGraphicsRAMHard Drive
R7970-2PMD3GD5/OC  R7970-2PMD3GD5/OC  F3-2400C10D-16GTX  OCZ Agility 3 120GB  
Hard DriveHard DriveHard DriveOptical Drive
OCZ Agility 3 120GB  Seagate Barracuda 1TB  Segate Barracuda 3TB Rosewill RCR-IM5001 USB2.0 75 in 1 internal Car... 
Optical DriveCoolingCoolingCooling
Pioneer BDR-208DBK Blu-ray Writer Swiftech H20-220 EDGE HD Liquid Cooling Kit Swiftech Komodo 7970 Swiftech MCP-35X2 
CoolingCoolingCoolingCooling
Swiftech MCP35X2 Heat Sink Swiftech MCP35X Reservoir Swiftech Komodo 7970 Swiftech Komodo 7970 
CoolingCoolingCoolingCooling
Alphacool 240mm XT45 Alphacool 120mm XT45 Alphacool 120mm UT60 FrozenQ PC Mods UV Meteor Light Limited Edition... 
CoolingCoolingOSOS
Koolance Radiator Mounting Bracket with Quick-R... Swiftech Komodo 7970 Windows 7 Windows 8  
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post #18 of 192
Quote:
Originally Posted by Groo21 View Post

Big picture, this is a good problem to have. In the end, it will probably result in a solution that allows everyone to get their cases quicker.

Sometimes, you're running so fast that you end up carrying your bicycle because you don't want to stop and get on it.

In the end, stopping to get on the bike is the right call.

nonsense, you just leave the bike behind
post #19 of 192
Quote:
Originally Posted by Case Labs View Post

We haven't ruled out a return to custom orders, but it may take some time.

What I would expect to see is an updated and expanded Quick-Ship program with more choices (including colors). We also plan to gradually expand the accessories, so that an even greater amount of customization can be achieved.

One thing was certain, the current system had finally reached its end. Even if I had the million dollars we would need for expansion, that would only be the "easy" part of it. Training staff has become incredibly time-consuming and as we added new models the process got stretched further. Now that we will will be having a more aggressive roll-out of new models, it will become nearly impossible. The final issue is that because of the one-off custom nature of the orders, they couldn't be managed with a modern shop floor control system. The scheduling and production management procedures were pretty crude by today's standards. Once you start manufacturing to specific SKUs, the whole process gets faster and easier to manage.

While it will be different, I think that product availability will improve while the ability to customize will be greater than ever.

Man that sucks, while I think it's the right move to not annoy customers you might be able to do a hybrid system that diverts the majority of sales to resellers, while keeping the custom open. To reduce demand for custom you just need to up the price and the wait time (which I know you hate doing). If the site says most sales are through resellers, but you can do custom but it's a 20% premium with a 3 month wait time then you offer the best of both worlds. Reseller's will be happy because their sales go up. Mainstream case sales go up, but you still get to keep open that niche that you're known for.

I guess with the big equipment and floorspace limitations there is no way to do a partial expansion. I hate to say it, but what about sending out various high running pieces to outside firms (doesn't have to be China)?
     
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post #20 of 192
Thread Starter 
We're looking at several alternatives, some similar to what you suggest. Things were beginning to slip out of control and that had to get fixed - now. The old way simply won't work anymore. Developing a new system will take some time and more than a few $$$, but in the end the improvement should be worth it.
Zeus (X99)
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Green Hornet
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Toxic
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Zeus (X99)
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Green Hornet
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Toxic
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Samsung PCI M.2 (512GB) Seagate Enterprise HDD (4TB x 8) LG Blu-ray EK Blocks, Pumps and rervoirs 
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Hardware Labs GTX 480 Hardware Labs GTX 560 Dell U3011 30" IPS Display x 2 EVGA 1600 Watt 
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CaseLabs SMA8 LSI RAID Controller Software: Solidworks, Cinema4D, Octane Render, ... 
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Overclock.net › Forums › Hardware Vendors › Case Labs › Temporary Case Order Suspension [Canceled]