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Temporary Case Order Suspension [Canceled] - Page 5

post #41 of 192
Thread Starter 
Quote:
Originally Posted by willyum32 View Post

I placed my order for a Mercury S8 on June 1st, expecting a six to seven week processing time. At the six week mark, I emailed them for an ETA, which they responded, 4-6 business day delay. This week I emailed them again, now they are saying 1 to 2 more weeks. Man this is so frustrating. I understand they have a bunch of orders but it just feels like they are overlooking and showing disregard for individual consumer orders now completely. It's easy to take $500+ of someone's money and then keep pushing back, pushing back. Amateur hour... It is a great thing they are leaving this market because they obviously do not belong here with the way they lackadaisically go about their business.

It should be evident by the posting of this thread, that're we're struggling to keep up with orders because of the new demands from the reseller market. That's why we're suspending them them on Monday.They take much longer to process. I would have done it a couple of weeks ago, but I wanted to give at least a small window of opportunity to order a custom case, since it could be awhile before we reopen that option. I had also promised to have one final run of two-tone ordering and I didn't want to go back on that. I understand the frustration, but I can assure you that no one here is being "lackadaisical" about getting customer orders out. In fact, the crew has gone above and beyond working in triple digit heat and 10 hour shifts, 6 days a week. Dealer orders are in the same queue as individuals - they are not getting preferential treatment despite what anyone may believe. They just take up big blocks of time when their orders are processed.

Going forward, we will be moving to a "sell from stock" model where there can't be delays. I'm hoping that we can eventually process a limited number of "custom" orders, but we'll have to see if they can be successfully integrated into the new system. We are making a very significant upgrade to manufacturing and control software. It's not cheap, but it is necessary if we're going to keep moving forward. We will get through this and in the meantime will be doing everything possible to get the existing orders out as soon as we can.
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post #42 of 192
Quote:
Originally Posted by Case Labs View Post

the crew has gone above and beyond working in triple digit heat and 10 hour shifts, 6 days a week.

OMG only 6 days/week? You damn Valley slackers! wink.gifwink.gifwink.gif
post #43 of 192
Quote:
Originally Posted by willyum32 View Post

Here kid, here is your "bet".


That sucks dude frown.gif. I hope things look better for you soon. As a customer, never be afraid to let a company and the community know about any issues. Excuse mega, he's passionate about CL.
post #44 of 192
Quote:
Originally Posted by willyum32 View Post

I placed my order for a Mercury S8 on June 1st, expecting a six to seven week processing time. At the six week mark, I emailed them for an ETA, which they responded, 4-6 business day delay. This week I emailed them again, now they are saying 1 to 2 more weeks. Man this is so frustrating. I understand they have a bunch of orders but it just feels like they are overlooking and showing disregard for individual consumer orders now completely. It's easy to take $500+ of someone's money and then keep pushing back, pushing back. Amateur hour... It is a great thing they are leaving this market because they obviously do not belong here with the way they lackadaisically go about their business.

Its worth the wait, I am also in que - this is my 3rd CL case ( again its worth the wait thumb.gif )
post #45 of 192
Quote:
Originally Posted by willyum32 View Post

I placed my order for a Mercury S8 on June 1st, expecting a six to seven week processing time. At the six week mark, I emailed them for an ETA, which they responded, 4-6 business day delay. This week I emailed them again, now they are saying 1 to 2 more weeks. Man this is so frustrating. I understand they have a bunch of orders but it just feels like they are overlooking and showing disregard for individual consumer orders now completely. It's easy to take $500+ of someone's money and then keep pushing back, pushing back. Amateur hour... It is a great thing they are leaving this market because they obviously do not belong here with the way they lackadaisically go about their business.

Quote:
Originally Posted by willyum32 View Post

Quote:
Originally Posted by Mega Man View Post

right :/ i am sure that is " all they said" i bet you would not be willing to post a pic of that email here would you ?

i would consider "amateur hour" trying to sell a story like that with a company that has a reputation like CL does with NO evidence to back up your claim.


TL:DR = proof.gif

Here kid, here is your "bet".

Looks at that.far more professional and PERSONAL Then .... and this is a direct quote "which they responded, 4-6 business day delay"
Quote:
Originally Posted by wermad View Post

Quote:
Originally Posted by willyum32 View Post

Here kid, here is your "bet".


That sucks dude frown.gif. I hope things look better for you soon. As a customer, never be afraid to let a company and the community know about any issues. Excuse mega, he's passionate about CL.

not at all I hate when people don't tell the whole story and try to make the other party look bad

1 there was a delay. It sucks but they told him
2 delays happen. Does not matter if you spent 5$, 50, 500, or 5000000
To cop an attitude over that. Speaks volumes. Deal with it. CL was respectful and professional. I won't even pick apart his rely past "amateur hour" which was not only complete opposite but also far lower then the opposite.

If he can do such a better job. He needs to open a case manufacturing company and do it. Otherwise there are several other options he has avail to him rather then pouting in a forum about a MINOR delay
Edited by Mega Man - 7/27/16 at 10:52pm
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post #46 of 192
Sad you have to suspend custom orders, but I can completely see why.

I do have a question, is the JayzTwoCents SMA8 case going to still be available as the Quick Ship option?

http://www.caselabs-store.com/magnum-sma8-gunmetal-quick-ship-2-day/
post #47 of 192
Thread Starter 
Quote:
Originally Posted by BigWorms View Post

Sad you have to suspend custom orders, but I can completely see why.

I do have a question, is the JayzTwoCents SMA8 case going to still be available as the Quick Ship option?

http://www.caselabs-store.com/magnum-sma8-gunmetal-quick-ship-2-day/

As soon as we get caught up - yes smile.gif
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post #48 of 192
Thread Starter 
Rather than argue among each other, I think we have accept that things did not go as planned. We're doing everything in our power to correct that. It won't be a quick fix, but hopefully, it will be sustainable. I know it will be, even if it means a significant realignment to the "new reality". I also know that in the back of my mind, I already knew this, but Carla drove the point home. She is awesome and I thank her! smile.gif
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post #49 of 192
to Caselabs, I want to make it clear I do regret my ridiculous choice of wording in my rant, I live in this area and I know how hot it is and to even think you guys aren't working your tails off was wrong of me. Apologies
post #50 of 192
We need courtesy CL factory tours. Just saying biggrin.gif
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