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Temporary Case Order Suspension [Canceled] - Page 8

post #71 of 192
It would depend on if they send you an email warning you.

The suspension is only on new orders it should not affect old orders


And welcome to the obsession
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post #72 of 192
Yes, I understand that the "order suspension" will not affect my order. What I was trying to get clarification on was had the "lead time" changed, since I placed my order back on 6/25/16. Originally, it was 6-7 weeks.
post #73 of 192
I live in europe and wanted to order a caselabs product from bestcases.eu, but shipping alone to my country is like $225 lol. Would it be cheaper for me to order directly from the states? I'm not trying to be a cheapo and i know that Caselabs are the best you can get for money.
post #74 of 192
You could put a temporary order in the cart to review the costs and shipping from CaseLabs themselves and then go to DutyCalculator.com and put in your own country to calculate the Duty and VAT. Remember that you will have to pay VAT on the shipping.
post #75 of 192
2cents.gif From a business perspective there are a lot of reasons you should not suspend orders, imo.

- Demand changes all the time. You're merely losing visibility of demand by not allowing your backlog to continue to grow. If you lose visibility of how quickly your backlog is growing it becomes more difficult to make business decisions on how rapidly to grow and expand your business.

- All of the demand you're "suspending" is merely pent up, and will result in a flood of orders when you reopen ordering. Thus at some point you'll believe the company is "caught up" enough to reopen orders, and you'll immediately get behind again because of the flood of orders from pent up demand. The only real problem it addresses is customer expectations around delivery time, which can be solved with simple website communications at the time orders are placed.

- People who have made up their minds after researching which case to buy are likely willing to wait, if given a place in line. It really isn't within any businesses ability to gauge how long a consumer is willing to wait, since marginal utility is different from person to person. Demand curves work the same for fluctuations in wait time as well as they do with price... some will wait and some will not wait at any given wait period. As long as the wait time is communicated, ("8-9 weeks processing" etc...) or even ("seriously, this is going to take a while... for real... months") and that wait time is updated for new orders as the backlog increases... then if a buyer places an order it is understood that they are willing to wait.

- Order suspensions result in scenarios where for example User-X who would place an order today to "get in line" now, instead of at the same time as consumers who might make the decision to buy months from now. Imagine a scenario where in two months you reopen orders, and User-X who made the decision to buy on August 2nd misses the memo. A flood of orders come in as soon as you reopen (say October 1st) and you suspend once again. User-X missed the boat a second time. Being thrust to the back of the line again might be enough to dissuade User-X from buying.

- With Thermaltake knocking off your cases for cheaper, the goal ought to be to reduce order fulfillment time by scaling up production and to lower costs. Think about just two things that are certain for the future. Thermaltake will continue knocking off your products, and get better and better at doing it.... cheaper. More and more people will begin to prefer those "just as good" solutions (even if they're not really "just as good"). So, with time being the most important factor you'll want to adapt sooner rather than later and face the problem of increased demand head on, before that demand is soaked up by cheaper competitors.

- You could implement a fairly simple website feature for order cancellation: Allowing order cancellation up to the point that order fulfillment begins. IOW: If customers are just "waiting in line" allow them to get out of line (cancel their order) before you put any actual labor/material into building a custom order. As soon as any work begins on fulfilling the order, the option to cancel the order is removed.

Anyway, hope you all catch up. Next build might be with an SMA8.
post #76 of 192
Quote:
Originally Posted by Lucretius View Post

2cents.gif From a business perspective there are a lot of reasons you should not suspend orders, imo.

- Demand changes all the time. You're merely losing visibility of demand by not allowing your backlog to continue to grow. If you lose visibility of how quickly your backlog is growing it becomes more difficult to make business decisions on how rapidly to grow and expand your business.

- All of the demand you're "suspending" is merely pent up, and will result in a flood of orders when you reopen ordering. Thus at some point you'll believe the company is "caught up" enough to reopen orders, and you'll immediately get behind again because of the flood of orders from pent up demand. The only real problem it addresses is customer expectations around delivery time, which can be solved with simple website communications at the time orders are placed.

- People who have made up their minds after researching which case to buy are likely willing to wait, if given a place in line. It really isn't within any businesses ability to gauge how long a consumer is willing to wait, since marginal utility is different from person to person. Demand curves work the same for fluctuations in wait time as well as they do with price... some will wait and some will not wait at any given wait period. As long as the wait time is communicated, ("8-9 weeks processing" etc...) or even ("seriously, this is going to take a while... for real... months") and that wait time is updated for new orders as the backlog increases... then if a buyer places an order it is understood that they are willing to wait.

- Order suspensions result in scenarios where for example User-X who would place an order today to "get in line" now, instead of at the same time as consumers who might make the decision to buy months from now. Imagine a scenario where in two months you reopen orders, and User-X who made the decision to buy on August 2nd misses the memo. A flood of orders come in as soon as you reopen (say October 1st) and you suspend once again. User-X missed the boat a second time. Being thrust to the back of the line again might be enough to dissuade User-X from buying.

- With Thermaltake knocking off your cases for cheaper, the goal ought to be to reduce order fulfillment time by scaling up production and to lower costs. Think about just two things that are certain for the future. Thermaltake will continue knocking off your products, and get better and better at doing it.... cheaper. More and more people will begin to prefer those "just as good" solutions (even if they're not really "just as good"). So, with time being the most important factor you'll want to adapt sooner rather than later and face the problem of increased demand head on, before that demand is soaked up by cheaper competitors.

- You could implement a fairly simple website feature for order cancellation: Allowing order cancellation up to the point that order fulfillment begins. IOW: If customers are just "waiting in line" allow them to get out of line (cancel their order) before you put any actual labor/material into building a custom order. As soon as any work begins on fulfilling the order, the option to cancel the order is removed.

Anyway, hope you all catch up. Next build might be with an SMA8.

The order suspension is really only for custom orders though, which makes most of your points null and void. Based on what's been said already in this thread, Case Labs is moving more towards a "mass market" approach where they will have a base model for each case design which you can customize by buying accessories, which can all be bought through retailers. Right at this moment, you can can get all of the Bullet cases and a lot of accessories for the other cases with 1 day Prime shipping from Amazon thanks to retailer outlets like Titan Rig. If I were to order the same case from Case Labs directly when orders were still open, I'd be waiting 4 weeks because I'm waiting in line behind all the people who want a case uniquely customized to them. The retailer approach allows Case Labs to do all the things you pointed out while at the same time being able to streamline manufacturing and become more efficient. It also gives greater access to the product for those of us who don't need two-toned parts or what I'll call "micro customizations" and just want to get our hands on a great quality case which we can customize ourselves with a wide variety of available accessories. Once everything is streamlined, it also allows them to focus even more on design so that you see more cases at a greater frequency (i.e. Project Gemini).
Edited by capitaltpt - 8/7/16 at 6:22am
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post #77 of 192
Quote:
Originally Posted by capitaltpt View Post

The order suspension is really only for custom orders though, which makes most of your points null and void.

I think that would be true if most of what is ordered from them wasn't custom anyway... and lets be honest they service a high end modder / custom builder market where there really is no such thing as stock. IOW: They're business is custom orders. There is no definition of what a "stock" STH10 looks like, for example.

Now, people will pay reseller markup, and then go behind after they have their "stock" chassis and buy the bells and whistles to customize it. Perhaps Caselabs "doesn't have the heart" to increase prices to address increases in demand (increasing prices lowers demand, basic econ), but their resellers have absolutely no problem doing that.

Example:
http://www.scorptec.com.au/product/Cases/ATX/56991-MSMA8-XXL

That will run you $999, and you still get to wait 2-3 weeks from order.
Fine print reads: "We do not have this product in stock - it will take the specified time period to arrive into stock, presuming the supplier has stock on hand. "

That obviously isn't accurate with Caselabs being so backed up. Instead of Caselabs having to provide customer service directly, now Scorptec will take the heat when they have to explain to the customer, "Oh sorry, the 3 week wait was an estimate and it looks like Caselabs is way behind. It'll be 6 months."

Other examples: (where they get these prices I have no idea)
https://www.dazmode.com/store/product/quick-ship-magnum-sma8-gun-metal/ ($934)
https://www.dazmode.com/store/product/quick-ship-magnum-sma8-black/ ($888)
http://www.bestcases.eu/cases/magnum-sma8-black ($831.06)

For comparison, you can't even break $800 (before shipping, just like above) even with all the stuff that adds cost selected.
http://www.caselabs-store.com/magnum-sma8/

Point being, funneling demand through resellers doesn't actually solve this problem. The manufacturer still has to scale up to address the demand, and I know they are... but the previous points about Thermaltake and pent up demand unwinding in the future still stand.
post #78 of 192
While I'll agree that reseller markup is a thing, you could point to similar examples for any product and reseller. Titan Rig costs just about as much as ordering direct from Case Labs when shipping is factored in (at least for my area), with the added benefit of getting the product in a day or two from the largest online retailer in the world. Through the stock that Performance PCS has, it's actually a bit cheaper than direct order through case labs, probably because of better shipping contracts. And yes, while a large part of Case Labs business is custom orders, it's obviously not a sustainable business model. The defining trait of any successful business is that it has to be scalable. Only they know for sure what percentage are full custom orders vs "stock" orders and I'm sure the decisions they've made have been to cater to the majority and most profitable of those orders.

And yes, there is a lot of demand for modifiable and high quality cases as product trends from all the major case manufacturers indicate. Using the example of Thermaltake, yes, they make a similar product that is cheaper. It's also made of steel vs aluminum, is twice as heavy, and has less customization options than the comparative Case Labs product. Cooler Master has their MasterCase line which is fully customizeable, made of plastic and steel, with a design that doesn't quite fit the most high end components as Case Labs does. Phanteks will be releasing a fully aluminum case with tempered glass and some customization options through accessories, caters to high end components, and also comes with a price that puts it in Case Labs territory. Not one of those manufacturers offers full custom orders of their cases. All have a base model and accessories you can order along with. If, as you say, "Their business IS custom orders", then these manufacturers really aren't competitors, are they? However, if there is a high demand for a high quality, customizeable stock case with lots of available accessories as the market seems to indicate, then wouldn't it make sense for a growing business to try to take some market share in that area and potentially grow their business exponentially?
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post #79 of 192
Some interesting points made here. I do want to make it absolutely clear; that this isn't just a catch up plan. Our entire production plan needs to be retooled and overhauled, from product planning and development to production.

Jim's said it before, and I'll reiterate; adding machinery and personnel sounds easy, but it's not. There's so much to factor in, from permits to OSHA regulations to floor space, training, not to mention the capital needed for all of that.

Even if all of the stars aligned it would still be difficult to maintain our current product line and desired shipping times. I know it doesn't sound like it, but when you offer 4 different side panels, 5 variants of flex bay configurations, 3 different to panels, not to mention other accessories just for one particular model, there's no way to really track and manage SKUs.

I think we'll probably always have at least a couple "system" based chassis like we do now, but we do need to tread into new territory and make other types of chassis for multiple reasons, not just production times. They may not see the plethora of options the system based ones do, but they won't be slouches.
post #80 of 192
Again I see cl leaving is roots and I for one don't like it :/ they keep trying cheaper instead of unique and functional

IE sff psus are all but useless. If they were not. There would be far more
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Windows 8  Samsung 60" 120hz 3d LED TV Unknown Seasonic x750 
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Cooler Master Storm Stryker Unknown Pioneer 5.1 
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Overclock.net › Forums › Hardware Vendors › Case Labs › Temporary Case Order Suspension [Canceled]